汉堡市美居酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 2,308 评论

保证最优惠房价
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Amsinckstr. 53, 20097 汉堡, 德国

描述

酒店其他优惠

  • 街对面就是哈利波特剧院

  • 宽敞的客房（约 24-44 平方米/258-474 平方英尺），包括高级房、尊享房和普通套房等房型。

  • 商务和家庭酒店，拥有充足的停车位和停车场空间。

  • 全新工作会议和活动区，配备最新照明设备，助您举办富有创意的活动。

  • 酒店地处中心位置，靠近许多热门景点，例如港口城、登岸桥、市中心、剧院等！

我们的客房

预订此酒店

酒店位置

汉堡市美居酒店

Amsinckstr. 53
20097 汉堡
德国

GPS:53.545363, 10.0173

电话
传真 +49 40 23638155

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

PIER - 1163

PIER_1163 小酒馆欢迎晚会！黎明时分，海港仍在沉睡，您可以前往合适的位置，享受别样风情。感受汉堡传统与国际经典的交融之美：Hanseatic 号的起航会为您带来新奇有趣的体验。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,308 评论

TripAdvisor 评级  4.0/5  1,062 评论

Emily at Mercure Hamburg City Hotel was incredibly serviceminded

Tripadvisor 评级 4.0/5

874emirab 商务住宿 - 经 TripAdvisor 认证的评论

Dear Emira, thank you for sharing your experience at Mercure Hamburg City Hotel. I am delighted to hear that i provided exceptional service during your stay. Me and my team are dedicated to ensuring our guests to have a comfortable and pleasant experience, even in challenging situations. Thank you for your kind words, they motivate and recognize our efforts a lot. We look forward to welcoming you back in the future. Kind Regards from Hamburg, Emily Tiedge Front Office Manager TEL 49 (0) 40 23638710 FAX 49 (0) 40 23638115 E-MAIL : Emily.Tiedge@accor.com

Good located hotel in Hamburg

Tripadvisor 评级 5.0/5

Juan M Couples - 经 TripAdvisor 认证的评论

Dear Juan M Carlos, thank you for sharing your positive feedback about your recent stay at Mercure Hotel Hamburg City. We are delighted to hear that you found our hotel comfortable and enjoyed our great breakfast selection. Our convenient location is indeed ideal for exploring the city. We appreciate your recommendation and look forward to welcoming you back in the future. Kind Regards from Hamburg, Emily Tiedge Front Office Manager

Decent hotel that has a mosquito problem

Tripadvisor 评级 2.0/5

groovology 经 TripAdvisor 认证的评论

Dear groovology, thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated the nautical theme of our hotel, along with the quality of our linens and the unique fridge in your room. It is wonderful to know that you found the breakfast enjoyable and that our bar and restaurant met your expectations. We sincerely apologize for the inconvenience you experienced with the air conditioning in your room and the mosquito issue. We take such matters seriously and have taken steps to address them promptly. I am glad to hear that our team was able to assist with the mosquito abatement, although we regret that it impacted your stay. Your feedback regarding the room view and the AC will be shared with our team for further improvement. We appreciate your understanding regarding the road work in Hamburg, and we regret any challenges it may have caused during your visit. Rest assured, we are continuously working to enhance our guests' experience. We hope that despite the issues faced, you were able to enjoy the essence of Hamburg. Should your travels bring you back to the area, we would be honored to have another opportunity to provide you with a more seamless and enjoyable stay. Until then, we wish you a nice time! Kind Regards from Hamburg, Emily Tiedge Front Office Manager

Not what I expected

Tripadvisor 评级 2.0/5

ferribeiro82 Couples - 经 TripAdvisor 认证的评论

Dear ferribeiro82, thank you for taking the time to share your feedback with us. We are disappointed to hear that your experience at Mercure Hotel Hamburg City did not meet your expectations. We sincerely apologize for the inconvenience you faced regarding the amenities in your room. Our team strives to ensure that all our guests have a comfortable stay, and we regret that we fell short in this instance. Your comments regarding the air conditioning and kettle availability have been duly noted for further review. Furthermore, we are disheartened to learn about the service concerns you raised. Providing exceptional customer service is a top priority for us, and we will address this matter internally to ensure that all our guests are treated with the utmost respect and professionalism. Your feedback regarding the breakfast quality will also be shared with our culinary team for improvement. We appreciate your feedback as it helps us to identify areas for enhancement. Should your travels bring you back to Hamburg, we would be grateful for the opportunity to provide you with a more enjoyable stay. Kind Regards from Hamburg, Emily Tiedge Front Office Manager

Mercure Stay

Tripadvisor 评级 4.0/5

Saniya N 经 TripAdvisor 认证的评论

Dear Saniyan, thank you for choosing Mercure Hotel Hamburg City for your recent stay. We are delighted to hear that you found our rooms spacious and our staff helpful. It is wonderful to know that you enjoyed our sauna facilities. Your kind words about our service are truly appreciated. Our team at the reception is dedicated to assisting all guests to the best of their abilities. We look forward to welcoming you back soon! Kind Regards from Hamburg, Emily Tiedge Front Office Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,139 评论 8.2/10 位置
  • 1,678 评论 7.2/10 房间
  • 1,535 评论 8.2/10 服务
  • 20 评论 6.9/10 上网
  • 1,227 评论 8.5/10 早餐
  • 815 评论 5.1/10 舒适度
  • 716 评论 7.7/10 清洁度
  • 423 评论 3.1/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。