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宜必思汉堡阿尔斯特酒店 2 星

客户意见评级 4.2/5 3,536 评论

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酒店其他优惠

  • 已获得 ALLSAFE 认证

  • 距中央火车站 5 分钟步程

  • 就在阿尔斯特河边

  • 就在市中心

  • 24 小时接待处

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

宜必思汉堡阿尔斯特酒店

Holzdamm 4-12 + 16
20099 汉堡
德国

电话: +4940248290

传真: (+49)40/24829999

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • S1, S21, S3 :  S1, S21, S3 HAUPTBAHNHOF

  • U1, U2, U3 :  U1, U2, U3 HAUPTBAHNHOF

  • 乘飞机

    BREMEN 达到 120公里 / 75 英里

  • 乘飞机

    HAMBURG FUHLSBUETTEL 达到 12公里 / 7.46 英里

  • 乘飞机

    HANNOVER 达到 130公里 / 81.25 英里

  • 乘汽车

    HORN 达到 10公里 / 6.25 英里

  • 乘汽车

    OTHMARSCHEN 达到 24公里 / 15 英里

  • 乘汽车

    VEDDEL 达到 18公里 / 11.25 英里

  • 乘火车

    DAMMTOR 达到 3公里 / 1.88 英里

  • 乘火车

    HAUPTBAHNHOF 达到 0.5公里 / 0.31 英里

GPS :53.556984, 10.004152

酒店服务

LE BAR 非合约照片

我们的酒吧随时恭候您的光临:我们每天全天候供应饮料和茶点、热饮和美食。供应五种酥脆的美味铁板三明治,还可以打包带走!可收看天空频道现场直播的精彩体育赛事。

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 停车
  • 可供轮椅出入的酒店
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
餐饮服务
  • 0 餐厅
  • 1 酒吧
  • 早餐
    • 自助餐 额外收费
会议/活动
  • 3 会议室
  • 商务中心
    • 自助商务中心
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 165 间客房
    • 2 间残疾人士客房
    • 2 间家庭客房
    • 0 间相通客房
    • 0 间禁烟客房
    • 5 多个楼层
  • 酒店使用的语言
    • 英语
    • 德语
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 公共区域提供无线网络
    • 酒店提供无线网络
  • 空调
    • 空调
  • 100% 无烟酒店
  • 电梯直达所有楼层
  • 提供办公桌设施
    • 擦鞋机
  • 熨斗
    • 接待处提供熨斗
  • 接待处提供保险箱
    • 接待处提供保险箱
入住酒店
  • Holzdamm 4-12 &16 额外收费
    • 酒店内
    • 113 多个停车位
    • 公共

我们的客房

165 间客房均配备可独立调节的空调,可为您带来个人舒适体验。隔音设施和创意十足的寝具保证让您轻松尽享一夜安眠。提供免费无线网络和可收看大量天空频道的电视。


宜必思汉堡阿尔斯特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.2/5

3,536 评论

TripAdvisor 评级 4.0/5

1,522 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Pleasant stay

Tripadvisor 评级 4.0/5

553guest Business - 18/10/2021 经 TripAdvisor 认证的评论

Friendly staff, Quiet room on the 5th floor, the cleanness of the bathroom could have been better. acceptable breakfast, bed mattress was of good quality, very good wifi connection, to avoid people squeezed in the breakfast room, there were different slots that you can take your breakfast.

Ideal location

Tripadvisor 评级 5.0/5

Stephen W Couples - 23/09/2019 经 TripAdvisor 认证的评论

Conveniently situated for Hauptbahnhof, Alster Lake and city centre; an ideal base from which to explore the city. Good breakfast choices including eggs and bacon. Would recommend this hotel and stay here again.

Hamburg on a short break

Tripadvisor 评级 4.0/5

valmyartus Couples - 12/09/2019 经 TripAdvisor 认证的评论

Ibis standard as expected, clean, functional and convenient for all the main interesting sites in Hamburg. Breakfast service can be a little overwhelming depending on the number of guests arriving at the same time. Staff is friendly and the welcome drink for Accor members was a fine touch. Also a major plus was the air conditioning system that actually works.

Dirty Bathroom

Tripadvisor 评级 2.0/5

koehein Family - 26/08/2019 经 TripAdvisor 认证的评论

Sadly, the management doesn't seem to take care of the rooms. Dirty bathroom with mould stains and much more. Reception desk is helpless, but management needs to take care of this. Not acceptable, no recommendation.

Very good localization both central station and city center.

Tripadvisor 评级 4.0/5

raphaelbf Couples - 16/08/2019 经 TripAdvisor 认证的评论

The hotel is located at a very peaceful street, near de central station and the main commercial street in Hamburg. The room is very confortable and the bar at the reception desk is also very nice. I really liked to stay there.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely O. Zimmermann

Well located hotel, comfortable room, good cost-benefit rate.

Tripadvisor 评级 4.0/5

mariodirani Family - 22/07/2019 经 TripAdvisor 认证的评论

Silent place, near the Central Railway Station, where you can find access to the subway, and in front of which departs the Hop on Hop off bus (I recommend Line A). Good breakfast, comfortable bed. Good options of restaurants nearby the hotel. Avoid rooms at the end of the corridor: there is a stair in the middle of it.

Good location, comfortable bed

Tripadvisor 评级 4.0/5

Lesly H Couples - 25/06/2019 经 TripAdvisor 认证的评论

Our room had side views to the lake. Compact standard Obis styles decor, excellent bed and good shower. Reasonable breakfast and short walk to the station. Good bar area with buzzing atmosphere. Quiet area right opposite the Stlantic Kempinski.

Good time in Hamburg

Tripadvisor 评级 4.0/5

634sabineb Couples - 21/06/2019 经 TripAdvisor 认证的评论

We stayed at the hotel in June 19 and it was good. The people there were very nice and helpful. The hotel is close is in the centre of Hamburg. It is easy to get there from the airport, just use the S-Bahn, right now it cost you €3.30 per person.

Overnight stay

Tripadvisor 评级 5.0/5

Nomad39425482322 Couples - 25/05/2019 经 TripAdvisor 认证的评论

Only partial view of lake, but very well located for Alster and railway station, opposite the Atlantic Hotel. Very comfortable. Excellent breakfast. Room was well sound proofed with a small lobby. Ok for storing 2 cases.

Lousy coffee and sandwich

Tripadvisor 评级 2.0/5

annegrethn Solo travel - 18/05/2019 经 TripAdvisor 认证的评论

We have relied on Ibis for many years to offer us cost-efficient accomodations at a good-quality level. Unfortunately, their management in various locations have decided to squeeze pennies/cents out of the budget by switching to lousy coffee machines and poorly prepared/heated sandwiches in the bar and without the friendly service we got used to. Surveys returned to Ibis at their request merely generate generic replies proving that they have not read them and don't care. We will definitely be looking for another hotel chain. Sad!

Good experience

Tripadvisor 评级 5.0/5

blankal2017 Friends getaway - 25/04/2019 经 TripAdvisor 认证的评论

We stayed in this hotel during the Easter holidays for two nights, great location, our room was slightly noisy due to the near train station, comfortable beds, excellent and rich breakfast and servise, good coffee. I recommend this hotel for a short stay.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Return to a great location

Tripadvisor 评级 5.0/5

bill403 Solo travel - 14/12/2018 经 TripAdvisor 认证的评论

This is my fifth time staying at this ibis and if location is important, this hotel is very close to the Hamburg HBF. Early morning runs along the Alster Lake is enjoyable even in December. Many runners and bikers. The staff is welcoming and very helpful. rooms are nice and standard ibis size.

Dear guest, we very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Friendly, clean, good location

Tripadvisor 评级 5.0/5

HEATHER M Couples - 08/12/2018 经 TripAdvisor 认证的评论

This was a one night stop and we were made very welcome by staff who were efficient, helpful and friendly. The room was good, comfortable and spotless. Breakfast was excellent. Location very handy for Haubtbahnhof.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Excellent weekend

Tripadvisor 评级 5.0/5

Frankieandkempie Couples - 27/09/2018 经 TripAdvisor 认证的评论

This is a great hotel. Friendly and professional staff. Excellent location, close to the station and town. Could get an early check in which worked well with my early flight. I would recommend staying here

Dear guest Thank you for choosing to stay at our Hotel and thank you for taking the time to tell us about your impressions during your stay in our house. Your described impressions are very important to us. Thanks to the helpful hints of our guests, we are able to continuously improve the services and services we offer and to constantly check our quality. I was very happy about your positive feedback. Of course, I will gladly pass on your feedback to the employees concerned, which contributes to motivation in our daily work. I hope to welcome you back soon. With kind regards O. Zimmermann

LIFT ETIQUETTE

Tripadvisor 评级 3.0/5

Richard S Business - 31/08/2018 经 TripAdvisor 认证的评论

There is only ONE lift, with very narrow access, egress is difficult with crowds trying to get in. Our 'large' double room, with sofa bed, was v small.& had minimal storage. OK for 1 night - not for 3!

Dear guest (Richard S), thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Nölle

NICE STAY AS USUAL

Tripadvisor 评级 4.0/5

Jacques P Solo travel - 27/08/2018 经 TripAdvisor 认证的评论

Nice stay as usual, practical and friendly staff: great location: clean and nice bar to wind up Walking distance from the main train station with subway; metro and trains connections including to go to airport

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Enjoyed it

Tripadvisor 评级 5.0/5

323dannys Friends getaway - 23/01/2018 经 TripAdvisor 认证的评论

I thought this was a great location and a very comfortable and quiet hotel. Very nady for the central station as well so accessible to all parts of the city. The staff were friendly and the bathrooms clean.

Dear guest (Danny S), We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

poor ventilation

Tripadvisor 评级 3.0/5

655arvika Business - 18/11/2017 经 TripAdvisor 认证的评论

The air condition system did not work and the room was very well heated, so I had a tropical experience in Hamburg in november, Otherwise the room was ok, 100 or more German tv channels (don´t you have any foreign guests?). I had a problem when at the check in: The price was not the same as I booked on accorhotels website.. They would not give me the 40 euro discount (used my reward points). I do not blame the hotel, it is accor hotel system that does not work properly!!!

Dear Guest (655arvika), Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Super location, super clean

Tripadvisor 评级 5.0/5

robertoY3047QU Couples - 17/11/2017 经 TripAdvisor 认证的评论

We stayed two nights - usual Ibis size room but really clean and quiet. Location excellent - 3 minute walk to main train station and 7 minute walk to ‘Lange Reihe’ with a selection of Restaurants to please anyone’s preference - italian, french, asian, german etc. Staff very pleasant and efficient - good selection at breakfast.

Dear Roberto, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Service needs improvement

Tripadvisor 评级 2.0/5

643hansg Friends getaway - 16/11/2017 经 TripAdvisor 认证的评论

The triple bedroom was ok and offered good value for money, though we missed a third toothbrush. mug.But the service needs to be improved. We were three ladies with suitcases and were given a room on the fifth floor while the elevator was not working. They could have told us during check-in that the elevator was out of order (and maybe could have offered to bring the suitcases upstairs or give us a room on the first floor). Moreover, we had booked a late check-out, but when we wanted to re-enter the room in the afternoon, our key cards did not work. At the reception, we were informed that the validity of the key cards is not extended automatically, but has to be arranged for manually. Why did they not tell us upfront that we need to pass by the reception during the day to fix this? Instead, we had already walked up all the way up to our room on the 5th floor to discover that we could not get in and had to go back to the reception. All these small, but quite annoying inconveniences make it that, suming up, we were not overly pleased with our stay at this hotel. Service would be much better if the personnel was just a little more attentive.

Dear Guest (643hansg), thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

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