Novotel Istanbul Bosphorus 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.6/5 รีวิว 2,134 รายการ

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Kemankes Kara Mustafa, Pasa Mah Kemankes, Cad. No:57-59 Karakoy, 34425 ISTANBUL, Turkey

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ความพิเศษของโรงแรม

  • Contemporary designed 200 guest rooms and suites with free WIFI.

  • Fully equipped, flexible meeting rooms with high-quality amenities.

  • Suites available with impressive view over the Bosphorus and free amenities.

  • Comprehensive shopping options conveniently located near Galataport Istanbul.

  • Located near Istanbul Modern and the Painting and Sculpture Museums.

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Novotel Istanbul Bosphorus

Kemankes Kara Mustafa, Pasa Mah Kemankes, Cad. No:57-59 Karakoy
34425 ISTANBUL
Turkey

พิกัด:41.024666, 28.979981

โทรศัพท์
แฟกซ์ +90 212 372 07 07

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ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ยินดีต้อนรับสัตว์เลี้ยง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • บริการในห้อง

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.6/5  รีวิว 2,134 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 1,019 รายการ

Certificate of excellence ปี 2024

Absolute nightmare

คะแนนจาก Tripadvisor 1.0/5

Cortney H Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Got in after a long day of travel only to discover my room was directly above a disco blasting loud music late at night. Called reception and got brushed off. Awful experience. Avoid this place like the plague. I will never stay here again and avoid this brand entirely in the future.

Dear Cortney H, Thank you for sharing your experience. We're truly sorry to hear that your stay was disturbed by noise from a nearby disco, and we apologize for any inconvenience this caused. Karaköy is a vibrant and trendy area of Istanbul, known for its lively nightlife and cultural scene, but we understand that this can come with its challenges, especially for guests looking for a quieter stay. We take your feedback seriously and will work on improving our noise management to ensure a more comfortable experience for all our guests. We regret that we didn't meet your expectations and hope you'll reconsider staying with us in the future. Please feel free to reach out directly if you ever decide to give us another chance Kind Regards, Dilek SEVIG KOSE Guest Experience Manager

Great Location. Rooftop breakfast on point!

คะแนนจาก Tripadvisor 5.0/5

stephen b ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Stayed in July 2024 and hotel exceeded expectations. Was located in a great area with plenty of local dining options. The hotel was modern, spacious and the room was well appointed. The staff were professional and happy to provide assistance when required. The breakfast area, located on the rooftop, was a great way to start the day with views of the Bosphorus Strait.

Dear Stephen B, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us in July 2024. We are thrilled that our location, with its plentiful dining options, and our modern, spacious rooms exceeded your expectations. It’s fantastic to know that our professional staff were able to assist you and contribute to your pleasant experience. We’re especially pleased that you enjoyed the rooftop breakfast with its stunning views of the Bosphorus Strait. It’s a unique feature we are very proud of, and we’re glad it was a great start to your day. We look forward to welcoming you back on your next visit! Best regards, Dilek SEVIG KOSE Guest Experience Manager

Amazing Hotel and Fantastic customer service

คะแนนจาก Tripadvisor 5.0/5

390marianab ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

First of all I want to say a big Thank You to one of the staff members called Canberk. We left one of our bags in the taxi and he went out of his way to ensure that our belongings were returned. Without his help we would have been left without passports, money and many other important things so thank you so much Canberk for helping us out in this stressful situation. And for the hotel it is such a beautiful hotel in a very great location, customer service is fantastic and rooms are comfortable. Would highly recommended this hotel to everyone, we are travelling with 2 young kids and even they love it.

Dear 390marianab, Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you had such a positive experience at our hotel. Firstly, we are thrilled that Canberk was able to assist you during a stressful situation. We understand how distressing it can be to lose important belongings, and we are so glad that Canberk went above and beyond to ensure your items were returned safely. Your appreciation will be passed along to him, and we know it will mean a lot. We are also pleased to hear that you enjoyed the hotel's location, customer service, and comfortable rooms. It is wonderful to know that your entire family, including your young children, had a great time with us. Your recommendation means a lot to us, and we are grateful for your support. Thank you once again for choosing our hotel. We hope to have the pleasure of welcoming you back in the future. Warm regards, Dilek SEVIG KOSE Guest Experience Manager

Almost there

คะแนนจาก Tripadvisor 4.0/5

abdul a รีวิวที่ได้รับการรับรองจาก TripAdvisor

Novotel Phosphorus Istanbul Review Overall, my stay at the Novotel Phosphorus was acceptable, but there were several areas that left me less than impressed. On the positive side, the location was quite convenient, being situated close to many of Istanbul's top attractions. The rooms themselves were also decently appointed and maintained a satisfactory level of cleanliness for the most part. However, there were a number of issues that detracted from the experience. Most glaringly, I found mould in the bathroom, which is simply unacceptable for a hotel of this calibre. Cleanliness should be an utmost priority, and letting mould fester is a lapse in maintenance standards. Another letdown was the limited English proficiency of many staff members, which made communication and requesting assistance quite difficult at times. As an international hotel brand, having multi-lingual staff is an important asset. I was also disappointed by the excessive spa and airport transfers. There was a staggering £47 difference between the hotel's airport transfer fee and what a regular taxi charged for the same route.it would make more sense to simply book transportation separately. Finally, I was put off by the minibar being checked so frequently during my stay. While I understand the hotel's need to monitor consumables, it felt like an invasion of privacy having staff enter my room so regularly just for minibar checks. In summary, the Novotel Phosphorus gets the basics right for a mid-range Istanbul hotel, but falls short in several key areas like cleanliness, staffing, pricing practices, and guest privacy that prevent me from giving it a full endorsement. Some improvements are needed to better meet the standards expected of the Novotel brand. I wouldn't advise against staying at the Novotel Phosphorus, as the issues cited are relatively minor ones that likely won't derail your holiday. However, they may put a small damper on what could otherwise be a 5-star experience. Managing expectations accordingly is advised.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Istanbul Bosphorus. We appreciate your candid comments as they help us to continually improve our services and facilities. We are pleased to hear that you found our location convenient and appreciated the overall cleanliness of your room. However, we are deeply sorry to learn about the issues you encountered during your stay. Regarding the Mould in the Bathroom: We sincerely apologize for the oversight. Cleanliness is a top priority for us, and we regret that we did not meet your expectations in this regard. Please be assured that we have addressed this with our housekeeping team to prevent such occurrences in the future. Staff Communication: We understand the importance of effective communication, especially in an international setting. We are working on enhancing our staff’s English proficiency and providing additional training to ensure better service for all our guests. Excessive Spa and Airport Transfer Fees: We appreciate your feedback on our pricing. Regarding the airport transfer, we would like to clarify that the fee you mentioned is for our private transfer service using a Vito vehicle, which offers additional comfort and convenience compared to a regular taxi. This is the most economical option we provide for private transfers. Minibar Checks: We apologize if the frequency of minibar checks felt intrusive. To ensure your privacy, we advise placing a "Do Not Disturb" (DND) card on your door. This will inform our staff not to enter your room, providing you with uninterrupted privacy during your stay. Once again, thank you for bringing these matters to our attention. We hope you will give us another opportunity to serve you better in the future. Should you decide to stay with us again, please do not hesitate to contact us directly so we can ensure your next experience exceeds your expectations. Warm regards, Dilek SEVIG KOSE Guest Experience Manager

Fabulous location and a very good hotel

คะแนนจาก Tripadvisor 5.0/5

KnR67 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We treated ourselves to an Executive Suite with a Bosphorus view and were delighted with the room. Hotel staff were all friendly and helpful. Breakfast is on the rooftop terrace and offers an extensive selection. Many restaurants close to the hotel.

Dear KnR67, thank you for sharing your experience with us. We are delighted to hear that you enjoyed our Executive Suite with a Bosphorus view and the rooftop terrace breakfast. Our staff strives to provide a friendly and helpful service. We hope to welcome you back soon. Best regards, Dilek SEVIG KOSE Guest Experience Manager

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