Hotel is new, but some signs of use is seen - scratches for example. Cleaning could be better - toilet area especially. Minibar had opened bottle, used towel was displayed in the room. Good hotel but with problems. Breakfast was full.

This should be a nice hotel. They tried... they don't accomplish. It is extremelly dark besides spot light everywhere. Weird bathroom in the middle of the room... but you get used to it and all of the sudden seems to be nice to watch the TV while is having a bath. This is the room. Then, go to the room service - just sucks. One of the night they predict about 30-40 mins to delivery a beef and after 1h30 I had to call them to discover what was going on. They still didn't have a clue when my dinner would be delivered. I ordered before 9pm and it arrived around 11h20pm. And just comes as

Great weekend. Beach, sun and lots of surfing. Very professional, friendly and compatriot team. Very good accommodation. The Novotel of Santos is of congratulations. Keep it up, always looking for the best.

Hotel very full, we had to wait at least two hours for a shower because there was no hot water for the bath. in the morning, many dumps ended and were not replaced, besides there are not enough tables;

Stayed 4 nights in Novotel Santos. Over all felt comfortable. After removing the gum cover from the mattress, we had a good sleep, even though the sound reduction from the windows was not good at all. Shower layout is stylish, but not very practical. Bath gets wet and doesn't dry because of poor air circulation. Pool area on the roof a bit small for a hotel of that size. Breakfast was good with everything we needed. Staff was nice.

Call my attention that I forgot an Item (trimmer) on my last visit to this hotel and in this visit I requested for information of this Item and the response is that "no body found it". This incident does not provide me a trusted scenario for further visits.

The location is very good, near a lot of restaurants, shops and near the main beach in Santos. The room is very good and new. The bath is interesting because of the windows view to the room. It is a clean hotel and clean room.

Reception and service was terible, got a free drink offered but the bar was cloosed, after calling reception they promissed to send an employe but after 20 minuts we gave up. hotel was very crowded due to several footbal team who were very present in the hotel

I stayed in this hotel for 3 nights and my experience was perfect. - I’m not sure if all the staff is bilingual but the ones that attended me during check in, check out and restaurant were able to speak in English or Spanish. - Room was clean and well supplied with all basic requirements. - Location is very good…5 minute walk from the beach and close to shopping centers. Breakfast was the same everyday but it was good and well varied IMO. I didn’t try lunch or dinner at the hotel.