Sails in the Desert - A member of Pullman Hotels

Had a fantastic stay at Sails in the Desert. Everything from the rooms to the restaurants to the incredibly friendly and helpful staff were excellent. The resort is stunning, relaxing and we cannot recommend it enough.

Average standard and it is definitely not a 5 stars. Room was ok. Food was below our expectation. The scenery was lovely. This was our frist time visit the Rock. Staff was very inattentive and seemed not care with the job.

Stayed for 2 nights as part of a tour round Western Australia. First impressions were quite good. Friendly staff and prompt check in. At first glance our room seemed decent enough. Spacious with a private balcony. On closer inspection the room was actually quite dirty and the carpet looked like it hadn’t been vacuumed in a while. It was when we moved the sunbeds on the balcony that the full extent of the problem became apparent. Dirt, leaves and even a used tissue (see pictures). Yulara is the only town from which to visit Uluru (Ayers Rock) so they have a captive audience. Consequently, they can charge what they like and offer minimal service. I found this to be apparent when we had dinner in the hotel restaurant (€89.50 each for a mediocre and luke warm buffet). I couldn’t find the spare cutlery so approached a staff member (Sally) to ask where they were. She was talking to a colleague and although she saw me, she continued her conversation After waiting for about 20-30 seconds, it became apparent that she had no intention of acknowledging my existence so I picked up a spare knife from a nearby table and walked away. It was suggested that the slow service and lower standards were down to staffing issues “post Covid”. That being the case I suggest not charging for the pre Covid level of quality and service!

Absolutely wonderful rooms, clean modern, spacious and very comfortable. All staff we came across were excellent, a refreshing drink offered as we waited in line to check in was a beautiful gesture. Beds/pillows were very comfortable, bathroom & shower was very clean and modern. Certainly, a great place to enjoy the whole Yulara area, fantastic idea to have a shuttle bus for the different resorts and town center, but we did not use or require the service. Close to the town center - just a few minutes' walk to access the supermarket and shops.

Stayed at this hotel as part of a tour. Yes it is like a motel in many ways but think about where it is. The things that elevated it for us were the staff accommodation a group of 24 at very late notice for dinner ( our original plans were cancelled). Whilst i don't really enjoy buffet dinners this one was exceptional. Fantastic choice and quality. Good service too. Another feature of this hotel is the free laundry facilities, including washing powder! Pity some of the guests didn't respect that other guests might want to use it and remove their washing from machines in a timely manner, not the hotels fault.