Desert Gardens - A member of Novotel Hotels

Poor value for money. Room cost £250 for one night, without even being offered a cold bottle of water on arrival. Earthworks were underway directly outside our room, when we complained we heard nothing from the manager and we were not moved. This place benefits from a good location but offers tired looking rooms, not great service and most don’t even have a view for the premium prices paid.

Our 4 night stay at Desert Gardens more than lived up to our expectations. We booked a room with a view of the Rock as we knew we would not be up to too much walking. Although expensive it was well worth it as we saw Uluṟu in all its moods. Also the spinnifex and the desert oaks in between us and the Rock were lovely, especially in the early morning light. We were impressed with the warmth and efficiency of everyone working at the resort. My husband needed a wheelchair after stumbling on a dune the first night at the Field of Lights dinner. One was provided the next day, and he was able to enjoy all the activities we had booked, including Desert Awakenings and the Dot Painting Workshop. Our room was spacious and the bed very very comfortable. We appreciated the two luggage stands, which meant we had no need of drawers (as there were none). The bathroom was huge with two basins and plenty of bench space - it seemed brand new. The only thing we missed was a walk-in shower, as a shower bath is difficult for someone with a bad knee. However, we both agreed it was a wonderful few days. Oddly the hotel information didn’t mention a fridge in the room, but we were very happy to find there was one, especially as we needed to have some of our meals there. The table and chairs both inside and on the sundeck outside were very much appreciated. Although the decor was not outstanding it was agreeable and complemented rather than detracted from the amazing view. We had two lunches and one dinner at Mangata, finding the dishes ranged from good to excellent. The ambience and wait staff there were lovely.

When you check in, you are given a map of the property. It is useful as the hotel complex is a maze of one-level buildings. Our room was nicely furnished with a very comfortable bed and pillows. The bathroom had plenty of counter space and a spacious shower. The room was a bit warm, but it did finally cool down. It was nice that the thermostat could be changed from Celsius to Fahrenheit. We really appreciated the FREE do it yourself laundry facilities available located near the back of the property (free laundry powder, two washing machines, and two dryers). The pool was busy the first day but not so crowded the next day. There is a free shuttle that circles around the small town so you could catch that bus to the nearby camel farm (we heard there were baby camels), the town center, etc. We walked (took less than 10 minutes) into the town center which had several souvenir shops, restaurants, and a grocery store.

Our room was fine. The resort is expansive with a very confusing layout. Lots of steps and different levels within the grounds. We were given a map of the resort, but we couldn't find the ramps that would make the different areas handicap accessible. There were many tours leaving each day. The hotel posted signs for some of them, but not all of them, so that was confusing also.

Great place to stay. Rooms fantastic. Big bathroom great shower. Air conditioner a little noisy. Rooms are spread out so be prepared for a walk if at far end. Pool area was great, though could do with a drinks bar. Service was great. Short walk access to all faciltys in the compound.