Desert Gardens - A member of Novotel Hotels 4.5 ดาว

คะแนนจาก Tripadvisor 3.8/5 รีวิว 4,110 รายการ

Desert Gardens - A member of Novotel Hotels - Image 1
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รายละเอียด

ความพิเศษของโรงแรม

  • With over 65 tours, local activities and attractions with Ayers Rock Resort

  • FREE Guest Activities

  • Complimentary Resort Shuttle Bus and Airport Transfers.

  • Soak up the sun by the hotel's swimming pool

ที่พักของเรา

สถานที่ตั้งโรงแรม

Desert Gardens - A member of Novotel Hotels

Yulara Drive, Ayers Rock
0872 YULARA
Australia

พิกัด:-25.243842, 130.984819

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
ใกล้กับโรงแรม
  • ที่จอดรถ

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน TripAdvisor  3.8/5  รีวิว 4,110 รายการ

Certificate of excellence ปี 2024

Terrible, unresponsive “customer service “

คะแนนจาก Tripadvisor 1.0/5

R252RScarolf Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

I left an expensive pair of Air Beats and an international charger in our room. At the airport, I realized this and Security at the airport called the hotel asking them to please bring them. We waited 45 minutes and no one from the hotel came. Since that time I have written three times promising to give the hotel my credit card number so that they can mail these items to me. They absolutely will not respond. Three times. No response. I get an automated response each time saying that they will “get right back to me.” But nothing.

Thank you for sharing your feedback, R252RScarolf. We sincerely apologise for the inconvenience you have experienced. We understand how frustrating this situation must be. As we receive a large volume of emails daily, it might take some time to respond. We appreciate your patience. To ensure a resolution, we kindly ask that you forward your request, along with your booking number and the name under which the reservation was made, to our dedicated feedback department. This will allow us to address your concerns more effectively. It was a pleasure having you as a guest, and thank you for visiting Ayers Rock Resort.

Would stay again but not wowed

คะแนนจาก Tripadvisor 3.0/5

Bayley S รีวิวที่ได้รับการรับรองจาก TripAdvisor

It was alright. The view was amazing, the room was clean and the soap/shower products were lovely. Bed was good, our TV didn’t seem to work and there was no microwave or any cooking things aside from a kettle and a mini fridge which I didn’t realise when I booked. So keep that in mind. The pool was deep but not huge for a lot of people. Reception was helpful. For the price I paid I was a little disappointed.

Dear Bayley S, Thank you and we are glad to hear that you enjoyed the amazing view, the cleanliness of your room, and the quality of our soap and shower products. We acknowledge your comments regarding the TV, cooking equipment, and the pool size. Your suggestions have been noted, and we will review them with our team. Regarding pricing, we understand that it may seem higher than expected. Prices in remote areas often reflect the increased logistical costs associated with transport and supply. We appreciate your understanding. Thank you for visiting Ayers Rock Resort.

Desert Hotel

คะแนนจาก Tripadvisor 4.0/5

TTWindom Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

You don’t have a lot to pick from in Yulara, this hotel was very adequate. We had a nice, although very average room. We did not have much of a view, but we didn’t really spend time in our room except to sleep. Good service with nice friendly help. Clean and comfortable.

Dear TTWindom, Thank you for your review. We’re glad to hear that you had a comfortable stay and found the service friendly and helpful. We understand that our location may limit options, and we appreciate you choosing to stay with us. We hope to welcome you back should you return to Yulara.

Luxury price without the luxury

คะแนนจาก Tripadvisor 3.0/5

M1305CMandreah รีวิวที่ได้รับการรับรองจาก TripAdvisor

Luxury price without the luxury. Porter service not offered despite that I am 66-y/o and my room was on the second floor. Overpriced accommodation without amenities like a coffee pod machine or coffee bags. Rely on your laptop for in room entertainment as hotel WiFi drops out. No in-house movies. You’re on your own regarding serviceability. A disappointing stay and will not return.

Dear M1305CMandreah, We acknowledge that we clearly failed to meet your expectations during your stay, and we take your review very seriously. We would appreciate more details about your booking so that we can better investigate why the porter service was missed in your case. In regard to room amenities, we would like to clarify that our rooms are equipped with soluble coffee and tea, but not with coffee machines or pods. We hope our housekeeping and reception teams were able to address this issue if anything was missing during your stay. We also understand that synchronized arrival and departure times can sometimes create high pressure for our team, and this may have affected the level of service we strive to provide. We appreciate your understanding in this regard. As for the Wi-Fi, we regret the inconvenience. As mentioned in our welcome letter, "Please be aware we’re operating in a very remote location which can affect Wi-Fi and TV signal strength. We thank you in advance for your understanding." Thank you again for your feedback.

Clean and Serviceable

คะแนนจาก Tripadvisor 3.0/5

blare246 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed here for one night. The room was typical for a national park hotel. It was very nice (and clean), but there were minor issues, like not enough outlets to charge our electronics. But it really had everything we needed. The only issue was that the air conditioning was difficult to deal with as we couldn't get it to warm up.

Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and serviceable, with all the essentials you needed during your stay. We appreciate your comments regarding the air conditioning and the availability of outlets. Help us to improve.

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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