The Lost Camel Hotel - A member of Mercure Hotels 3.5 ดาว

คะแนนจาก Tripadvisor 3.9/5 รีวิว 466 รายการ

The Lost Camel Hotel - A member of Mercure Hotels - Image 1
The Lost Camel Hotel - A member of Mercure Hotels - Image 2
The Lost Camel Hotel - A member of Mercure Hotels - Image 3
The Lost Camel Hotel - A member of Mercure Hotels - Image 4

รายละเอียด

ความพิเศษของโรงแรม

  • With over 65 tours, local activities and attractions within Ayers Rock Resort

  • FREE Guest Activities

  • Access to Resort Restaurants and Bars

  • Complimentary Resort Shuttle Bus and Airport Transfers

  • Soak up the sun by the hotel's swimming pool

ที่พักของเรา

ห้องพัก

Standard Room with 1 Queen size bed

  • 2 คน สูงสุด
  • 22 / 236 sq ft
  • เครื่องนอน 1 x เตียงควีนไซส์

สถานที่ตั้งโรงแรม

The Lost Camel Hotel - A member of Mercure Hotels

Yulara Drive, Ayers Rock
0872 YULARA
Australia

พิกัด:-25.240746, 130.983085

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • รถรับส่ง
  • Wi-Fi
  • เครื่องปรับอากาศ
ใกล้กับโรงแรม
  • ที่จอดรถ

สระว่ายน้ำ

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รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน TripAdvisor  3.9/5  รีวิว 466 รายการ

Certificate of excellence ปี 2024

A heartbreaking experience involving poisoned wildlife near the hotel

คะแนนจาก Tripadvisor 1.0/5

Larissa M รีวิวที่ได้รับการรับรองจาก TripAdvisor

During our stay at The Lost Camel Hotel, we encountered a deeply upsetting situation: a baby rabbit lying in the smoking area, unable to move, convulsing for over an hour. We tried to contact wildlife services but were told no one would come – “it’s just a rabbit.” By chance, we met a police unit nearby and asked for help. They informed us the animal was most likely poisoned with 1080 bait – a substance that causes slow and painful death in animals, not only rabbits but also other species. When it became clear that the rabbit had no chance of recovery, we asked the officers to end its suffering humanely. It did not die on its own – it had to be put down out of compassion. This experience left a lasting impact. We wondered: • Why is such poison used near tourist areas? • Why are guests not informed? • Who is harmed by a rabbit in the desert? • Is this truly what responsible tourism looks like? We are not writing this to harm reputations, but to raise awareness. This happened right next to a hotel where people come to experience nature. Instead, we witnessed silent suffering. Photo taken shortly before the animal was put to rest.

Dear C8784DFlarissam, Thank you for reaching out to share your experience during your recent visit to Ayers Rock Resort. We genuinely appreciate your thoughtful reflection and concern. We apologise for the distressing situation you encountered and we understand how upsetting it must have been to witness. We would like to assure you that 1080 poison is not used within Voyages’ Ayers Rock Resort grounds. Our Land and Environment Manager has confirmed that we do not use 1080 bait in our pest management practices. When pest management is necessary, we follow strict environmental and ethical guidelines to ensure methods are both humane and effective. This includes using pindone-treated bait, physical control methods, and fencing – all carefully considered with minimal impact on non-target species. The health and balance of our local ecosystem, including the wellbeing of native flora and fauna, is a responsibility we take very seriously. Rabbits are classified as a pest species in this region due to their detrimental impact on native vegetation and ecosystems, as well as their indirect role in attracting wild dogs, which pose safety risks for both guests and staff. That said, we are not currently conducting any baiting activities, which makes the incident you described especially concerning. We will be investigating this further in collaboration with relevant local authorities. Your questions are valid and important. While our resort is situated in a remote and unique landscape where interactions with wildlife can occur, we strive to manage these encounters responsibly and with compassion. We will also reflect on how we can better inform guests and improve our responsiveness to unexpected wildlife events. Thank you again for taking the time to write to us. Your care for animals and the environment aligns closely with our own values, and we are committed to continuous learning and improvement. If you have any further questions or wish to speak with our team directly, please let us know.

Would stay again..2nd cheapest hotel in the area

คะแนนจาก Tripadvisor 4.0/5

Marina C รีวิวที่ได้รับการรับรองจาก TripAdvisor

Stayed for 1 night, sadly wished I had stayed for 2 in order to participate in more of the tours like the drone one. Hotel reception area is nice, I liked that they employ staff from aboriginal background. The girls on the front desk were nice enough, I can imagine they have to repeat the same info over and over so may end up sounding quite bland but not rude at all. I used the pool once, it was large enough, sadly a lot of bugs fall into the water as well as some leaves but this is expected in the area not just at this hotel I'm sure. There were a few sun loungers and umbrellas. I did spot a couple of the local children playing in the pool one evening and thought it was odd wasn't sure if they were the children of a staff member or if they had just let themselves into the pool as there are no locks. The room was big and spacious we used the double bed and sofa bed and still had space to walk freely. Maybe a bit more storage space for people staying longer would have been nice. It was clean and they provided supplies for the bathroom. I did wake a few times during the night worried someone could gain access to our room as I don't believe they have security and the hotel is open plan so anyone can access the rooms from the street. This has nothing to do with the hotel, but the town square is much smaller than I had imagined. There were a few locals who put their mouth on the water fountains, one of the kids threw a water bottle on the floor and another kid slapped my friends arm as he ran past us near the uluru look out point. Overall I would still stay here again if cost was a defining point for me again as it wasn't a bad stay at all.

Thank you for your detailed review, Marina. We are glad to hear you enjoyed your stay and appreciated the spacious rooms, pool, and our commitment to employing staff from an Aboriginal background. Your feedback regarding security and storage space is valuable, and we will take it into consideration for future improvements. We would also like to assure you that we have a security system in place designed for the safety of our guests. As for the pool, the open environment does mean leaves and the occasional bugs can make their way in, but we do our best to maintain it regularly. We are happy to hear you would stay with us again and hope you get the chance to experience more of the tours next time.

Accor Loyalty Members: Missing Points, Zero Response

คะแนนจาก Tripadvisor 1.0/5

Aditya A รีวิวที่ได้รับการรับรองจาก TripAdvisor

I stayed at The Lost Camel in December 2024. While the stay itself was fine, the post-stay experience has been anything but. More than 1.5 months later, I am still waiting for my reward points, despite written confirmation before my stay that they would be credited. Repeated emails to the hotel have gone completely unanswered. Accor’s customer support acknowledged the issue but claims the hotel is unresponsive. The only points I received were for incidental expenses, while the A$1000+ spent on the room remains uncredited. For Accor loyalty members, be warned: If something goes wrong, you may find yourself stuck in an endless loop with no resolution. The hotel’s refusal to engage raises serious concerns about how they treat loyal guests.

Thank you for sharing your experience, Aditya. We understand how frustrating it must be to wait this long for your reward points. Our feedback department would like to assist you in resolving this matter. Please reach out with your booking details so we can escalate the issue and ensure it gets the attention it deserves. Your loyalty is valued, and we appreciate the opportunity to address this.

Yulara Resort Uluru - LGBTQIA - Take a tip and go to Bali instead

คะแนนจาก Tripadvisor 1.0/5

THE2OLDPOOOOOVS รีวิวที่ได้รับการรับรองจาก TripAdvisor

I am a 60 bloke and we took the trip of our lives to Uluru Resort this year Jan 2025 While this is my own personal account, which I hope the Indigenous Land and Sea Corporation who owns the resort will respect. I know that there marketing Team will attack my post, spouting their own response in a disrespectful manner to try and negate my own experience. I found the stay as discriminatory and isolating I have never experienced such a homophobic and unwelcoming place as Yulara Resort at Uluru. This was a life time adventure where I have travelled and lived across the globe and where I have lived in diverse and different cultures. The indigenous workers in the restaurants are friendly but trying to get a smile or a quick conversation even during quiet times was a task. We were positioned right outside the pool area of the lost camel hotel. Often we received homophobic snarls, inappropriate comments and disapproving looks that as gay folk, we are all well aware of in our travels, work places and when we socialise. The environment was so unpleasant that we used few amenities and hid in our room, with the exception of taking our self’s to Uluru with our own car. It was far too uncomfortable yo use the pool. The resort is known as one of the most expensive places in the planet and while tourists will get a shock at the prices. It’s is price gouging at the highest level. Baring in mind that prices should be more expensive where this is a remote location. The price gouging here was excessive and unwarranted. We live in Darwin so we are akin with disparity in culture, higher prices and social issues. We noticed that some locals would sell art away from the resort. We saw disparity and we saw inequality but we also saw many indigenous employees who were professional but in some cases like robots except when they were laughing and chatting to themselves. The resort is a $200 million plus asset for the owners Indigenous Land and Sea Corporation. I have never felt more isolated, despite trying to get a hello even after a hello first. I had two female friends visit the resort in the last twelve months. They informed us that they had a horrible stay and felt isolated and admitted that this place is one of the worst places they have travelled too. We ignored their opinions thinking that they may have had a bad experience. I’m sorry to say that they were right. The straight couples and families that isolate glare and make uncomfortable comments towards LGBTQI people or aged people near the pool and other ammenities is appalling. It didn’t just happen to us. It happened to our two friends who we referenced above. The reports marketing Team will leap onto this post, in a damage control suggesting that we are wrong. We are not wrong. We payed a fortune for the stay and we spent decent monies at the restaurants etc. It would be disrespectful to manage our experience into a manufactured crafty marketed response, but this is what will happen from the Indigenous Land and Sea Corporation. It would be putrid and discriminatory for the Indigenous Land and Sea Corporation to make such offensive comments or a reply. That’s the problem with this place. A lack of respect for accepting people’s experiences without taking ownership for the problems and instead disrespectfully manufacturing a discriminatory response saying it just didn’t happen. Won’t be back. It’s for straight people and their families. Even on the gay apps. Visitors we deeply closeted here which says a lot about the resort and its bad culture. Take a tip from someone who has never been to Bali. Take a cheap flight to Bali where I hear that you will have a much better experience. It’s so disappointing where Uluru, the rock is one of the most amazing things a person can see and deeply moving. A place of respect where disrespect festers at the resort.

Dear Valued Guest, Firstly, thank you sincerely for providing this feedback. We deeply regret that your experience did not meet your expectations. At Ayers Rock Resort, we are committed to fostering an inclusive and welcoming environment for all guests, and we take concerns about discrimination very seriously. We’re truly sorry to hear that your experience did not reflect this commitment. We would appreciate the opportunity to better understand your experience and where we can improve. If you’re open to it, please reach out to us at feedback@voyages.com.au - we value your feedback and would like to continue this conversation with you. We look forward to hearing from you. Kind regards

Not bad for a one nigh stay

คะแนนจาก Tripadvisor 3.0/5

MikeLough Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed here last night. Good for a one night stay. Nothing fancy but room clean and comfortable. The bed was good and had a good nights sleep. I used the swimming pool in the evening and that was nice a refreshing. Not bad at all for a one night stay.

Dear Mike, We’re glad to hear that you had a comfortable and refreshing stay with us. It’s great that you enjoyed the pool and had a restful night’s sleep. We hope to welcome you back for a longer stay in the future, should your travels bring you to the area again. Best regards

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