Sofitel Auckland Viaduct Harbour 5 星

客户意见评级 (ALL 评级) 4.2/5 1,635 评论

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21 Viaduct Harbour Avenue, 1010 AUCKLAND, 新西兰

描述

酒店其他优惠

  • 酒店坐落于奥克兰中央商务区的迷人港畔

  • La Marée 特色餐厅融合了法国与拉丁风味，为您打造独特的美食盛宴

  • 酒店提供丰富的休闲设施，包括恒温泳池、按摩浴池和设施齐全的健身房

  • 索菲特水疗中心提供个性化水疗护理和身心疗愈服务，为您打造都市中的静谧休憩空间

  • Club Millésime 则为您提供尊贵权益与高雅私密的休闲绿洲

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酒店位置

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
新西兰

GPS:-36.844868, 174.757385

电话
传真 +64 9 909 9001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  1,635 评论

TripAdvisor 评级  4.5/5  3,696 评论

Very different then previous Sofitel stays, missing all the touches that should make it 5 star

Tripadvisor 评级 3.0/5

Patty H 经 TripAdvisor 认证的评论

Arrived about noon with 6 pieces of luggage and no one to assist. Staff did say hello as we lugged our luggage down to reception. We booked on Amex, offering a $100 credit and an early check in but a room was not available. Prioritizing our room to be cleaned we checked in a few times and reception had no idea until our room was finally ready 2 hours later. We did appreciate use of the showers although the stone floor in mine had some loose stones and headed to the cafe for a snack and a spend of our credit. Cafe folks very nice and coffee was good but they were unable to put the charge on our room until after 2 pm. Weak. Attempting to use our credit again we headed to the bar about 5:15 and were one of 3 occupied tables. Two gents were working and after we sat one disappeared and the other noticed but us but it took me interrupting him at the bar almost 10 minutes later to order a drink. 2nd day wifi down and they were going to send a tech to our room (never came) and finally they realized it was thier problem not our and wifi still down 4 hours later. Still having not used much of our credit we couldn’t find a room service menu online or in the bar so headed to reception who told us to look on our tv and didn’t have a menu. Not wanting to go back up to our room and looking for alternatives they sent us to the restaurant who were able to help us. Disappointing. On a positive note the breakfast was delish, staff friendly and room was nice and in a great location. Certainly not a 5 star experience.

Pictursque Sofitel Viaduct

Tripadvisor 评级 5.0/5

Kashika S 经 TripAdvisor 认证的评论

The staff was very hospitable and the Hotel had a very classy look. I happened to peak into the Spa and it looks inviting. The parking wasnt an issue and the French Restuarant had some amazing menu along with the freshly baked bread served in a unquie manner. A must try incase you are out on Viaduct the Hotel had an exclusive walkway wheer we could click memories. I heard some guest talk about the rooms and standrad which surely will be a treat for travellers.

Experience with the Sofitel in Auckland

Tripadvisor 评级 1.0/5

Brendan P 经 TripAdvisor 认证的评论

Stayed there for one night and used their valet parking service, After we got vehicle and left the fist stop we made I found that the right front guard had a big scrape mark I contacted them the next day after a bout five phone calls i finally talked to the duty manager he said he will investigate there cctv footage. After approximately 3 weeks of me phoning every couple of days and not getting anywhere I got an email saying that the damage did not happen whilst in there valet system, When I took our veichle to our local panel he showed me another car he had there he was working on and guess what , it was damaged at the Sofitel whilst being valeted, as you could imagine this made me really happy, all it would have taken was a free nights accommodation to go towards the insurance excess but no they were not interested, so I won’t be staying there again.

Short but enjoyable stay

Tripadvisor 评级 5.0/5

IanC4834 经 TripAdvisor 认证的评论

Well furnished, good location, good amenities, and very friendly staff. Was very happy with the stay here and would certainly consider coming again.

客户意见评级 3.5/5

Shuai P. 单人住宿 - 所有已确认评论

位置很不错 但是入住的时候并没有看到礼宾也没有看到引导去check in的地方 找了好一会，员工都很不错，但是房间不隔音对着停车场一晚上睡不好，晚上没睡好的情况下找员工换房间 但是无法更换房型 第二天也没睡好午觉

感谢您分享您的入住体验。我们很高兴得知您对酒店的位置和我们员工提供的服务感到满意。我们诚挚地为房间隔音问题以及您在入住时缺乏指导而致以歉意。您的反馈将帮助我们进一步改善服务质量。 此致， 索菲特奥克兰维亚杜克港

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其他网络用户评价我们的酒店

  • 380 评论 9.4/10 位置
  • 835 评论 6.4/10 房间
  • 903 评论 8/10 服务
  • 430 评论 5/10 舒适度
  • 263 评论 7.9/10 食物
  • 234 评论 8.4/10 早餐
  • 233 评论 7.9/10 氛围
  • 163 评论 5.5/10 清洁度

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