索菲特奥克兰高桥港酒店 5 星

客户意见评级 (ALL 评级) 4.2/5 1,294 评论

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21 Viaduct Harbour Avenue, 1010 奥克兰, 新西兰

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酒店其他优惠

  • 秀美的水边位置

  • 1 家餐厅、1 个酒吧和露天咖啡馆

  • 屡获殊荣的 So Spa 特色水疗中心

  • 1 家餐厅、1 个酒吧和露天咖啡馆

  • 5 间精品会议室

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酒店位置

索菲特奥克兰高桥港酒店

21 Viaduct Harbour Avenue
1010 奥克兰
新西兰

GPS:-36.844868, 174.757385

电话
传真 +64 9 909 9001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  1,294 评论

TripAdvisor 评级  4.5/5  3,665 评论

卓越奖 2023

Good location but not worth the money, needs a deep clean

Tripadvisor 评级 3.0/5

krzysiok123 Couples - 经 TripAdvisor 认证的评论

The hotel is located at the harbour which is a really nice location for walking and accessing nearby bars and restaurants. We had a room with a balcony which had a nice view, it was spacious and well equipped. Breakfast was nice and tasted freshly cooked, the staff were generally friendly although at times it all felt a bit soulless. Unfortunately the hotel felt dated and run down overall, in much need of a deep clean and refurbishment. Our room was not clean, the cupboards covered in dust and there were many dirty patches on the carpet, walls and in the bathroom. The duvet was yellow and clearly hadn’t been washed in a while. Our air con was broken. We went for a swim and this was also a disappointment due to the dirty water and floors. Overall, whilst the location is good, the hotel is not worth the money. Suggest looking elsewhere.

Great location but mediocre quality

Tripadvisor 评级 3.0/5

Richard C 经 TripAdvisor 认证的评论

Our recent stay at the Sofitel Auckland was disappointing. While it is in a great location, the hotel itself is a bit rundown for the price. Elevators out of service one day. Our room AC not working the next. While we had stayed here back in 2014 and thought the property exceptional, in 2024 it was a disappointment.

环境好，服务好，舒适度高。

客户意见评级 5.0/5

Yingqiong L. 情侣住宿 - 所有已确认评论

堪称完美。

尊敬的 Aileen (Yingqiong) L.： 感谢惠赐有关下榻 Sofitel Auckland Viaduct Harbour 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Anya Rendall Front Office Manager

Nice hotel on the waterfront

Tripadvisor 评级 5.0/5

jonneeboy Couples - 经 TripAdvisor 认证的评论

This is a nice hotel located on the new harbour complex. Breakfast is very good quality and there’s a good choice of mains. The Skytower is about 10mins walk and Queen Street shops about 15mins. Staff are very friendly and helpful. Room was nice and the beds comfortable

We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Anniversary holiday

Tripadvisor 评级 4.0/5

Elizabeth J 经 TripAdvisor 认证的评论

This hotel is in a great location. Right on the harbour, about a 10 min walk away from the cbd or ferries. There are several cafes, restaurants close by. The rooms are spacious however housekeeping is hit and miss. They virtually made bed and tidied bathroom sink only. Bins were never emptied and we were chasing them for provided milk, coffee and filtered water every day. Beds were super comfy with good pillows. Breakfast is lovely with continental and hot buffet with a la carte selection as well. Unlimited barista coffees. Great service at breakfast. The pool is heated and easy access with steps and rail. Concierge didnt seem to know much. Kept telling us about tram which ran every 30 mins but then someone on street said it had been changed to run only on Sundays. We had a major issue on our last night which was dealt with professionally and expediently. The staff particularly Lukas and Anastacia could not do enough for us and follow up by general manager when we got home was excellent. Overall this is a lovely hotel, well situated with everything you want right there. If you go to Auckland this is a perfect place to base yourself.

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其他网络用户评价我们的酒店

  • 288 评论 9.2/10 位置
  • 618 评论 7/10 房间
  • 695 评论 7.7/10 服务
  • 5 评论 6.5/10 上网
  • 226 评论 7.2/10 食物
  • 181 评论 8.3/10 早餐
  • 174 评论 8.4/10 氛围
  • 126 评论 5/10 清洁度

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