索菲特奥克兰高桥港酒店 5 星

客户意见评级 (ALL 评级) 4.2/5 1,298 评论

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21 Viaduct Harbour Avenue, 1010 奥克兰, 新西兰

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酒店其他优惠

  • 秀美的水边位置

  • 1 家餐厅、1 个酒吧和露天咖啡馆

  • 屡获殊荣的 So Spa 特色水疗中心

  • 1 家餐厅、1 个酒吧和露天咖啡馆

  • 5 间精品会议室

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酒店位置

索菲特奥克兰高桥港酒店

21 Viaduct Harbour Avenue
1010 奥克兰
新西兰

GPS:-36.844868, 174.757385

电话
传真 +64 9 909 9001

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

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ALL 评级  4.2/5  1,298 评论

TripAdvisor 评级  4.5/5  3,670 评论

卓越奖 2023

Great location to explore Auckland

Tripadvisor 评级 4.0/5

Jet61818843166 Couples - 经 TripAdvisor 认证的评论

A modern hotel right on the waterfront. The rooms are spacious and well set out. The location is close several eating places as well as a Woolworths metro supermarket. We had a cooked breakfast every day which was excellent. Staff were friendly and helpful.

We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Amazing staff

Tripadvisor 评级 3.0/5

Ross W 经 TripAdvisor 认证的评论

Great staff, from reception to housekeeping they were all top notch, room was comfortable and tech was good, the other sideis the view, got to watch the buses coming and going from their depot every hour of the day and there is significant construction noise in the area. Booked this hotel specifically for a balcony, as you can see by the photo it is about half a metre wide, forget about putting a chair out there its way too narrow, such a shame. Pool area was also disappointing, indoors and bleak, next visit will be trying the intercontinental

Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Specially the Balcony which was not to your expectation. We appreciate your sharing your concerns, Reto Borer

Disappointing stay not up to it’s past standards

Tripadvisor 评级 2.0/5

donandkaren Couples - 经 TripAdvisor 认证的评论

We stay at the Sofitel Auckland as our hotel of choice whenever we come to Auckland. We choose it mainly because we like their Atrium facing rooms as they are very quiet…and again in this instance the room was very peaceful. However, there were several aspects of our stay this time that were surprising and disappointing and which might make us think again about returning. Firstly the aircon was not working sufficiently. There was a portable fan in the room so this is obviously a recognised problem. There was certainly no air or decent extract system in the bathroom and I had to get ready for our event with the fan positioned in the bathroom doorway… Secondly there was no turn down service which I’d expect at a 5 star luxury hotel and have had on previous stays…..we were disappointed to find after our evening out that there were no replenished towels, teabags or clean cups and glasses in the room. Also in this instance the cleanliness of the bathrooms skirting boards/tiles were caked in dust and looked like they hadn’t been wiped down for sometime. Around the bath surround and bathroom cabinets was a similar problem and the grouting and tiles are showing quite a lot of wear now. When we first started staying at the Sofitel in Auckland it was always a superior stay and the aspects above were never an issue. Our experience this time was not what we would expect for the rate we paid and definitely not representative of the 5 star Sofitel brand that we have enjoyed here and elsewhere around the world.

It what it used to be

Tripadvisor 评级 2.0/5

Christopher B 商务住宿 - 经 TripAdvisor 认证的评论

I have stayed here a few times in the past and loved it. However, unfortunately this hotel has declined quite a bit since my last stay here. It’s very unlikely I will stay here again. Main issues: Aircon didn’t work, had to move to other side of hotel that doesn’t get direct sunlight to be comfortable Breakfast was included but when I went for breakfast I was told I’d have to pay - wasn’t until I pushed back that they removed the charge Breakfast coffee orders and egg orders were mixed up a couple of times leading to us saying “well just have it anyway” since we ran out of time The staff are all told to speak French all of a sudden, even though not one of them seemed to actually be able to say anything other than bonjour - was just weird and embarrassing rather than anything else.

Dear Christopher B Thank you for your feedback and for being a loyal guest. We’re disappointed to hear that your recent stay fell short of expectations. We regret the challenges with breakfast charges, and order mix-ups. These are areas we are addressing to prevent future occurrences. Unfortunately, the the air conditioning issues are beyond our control as we could not appley a quick fix. Regarding our staff speaking French, this initiative aims to provide a distinctive experience and reflect a cultural charm unique to our hotel. While it may not resonate with every guest, we believe it adds character and ambiance to our service. We appreciate your perspective. Warm regards Reto Borer

Good location but not worth the money, needs a deep clean

Tripadvisor 评级 3.0/5

krzysiok123 Couples - 经 TripAdvisor 认证的评论

The hotel is located at the harbour which is a really nice location for walking and accessing nearby bars and restaurants. We had a room with a balcony which had a nice view, it was spacious and well equipped. Breakfast was nice and tasted freshly cooked, the staff were generally friendly although at times it all felt a bit soulless. Unfortunately the hotel felt dated and run down overall, in much need of a deep clean and refurbishment. Our room was not clean, the cupboards covered in dust and there were many dirty patches on the carpet, walls and in the bathroom. The duvet was yellow and clearly hadn’t been washed in a while. Our air con was broken. We went for a swim and this was also a disappointment due to the dirty water and floors. Overall, whilst the location is good, the hotel is not worth the money. Suggest looking elsewhere.

Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

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其他网络用户评价我们的酒店

  • 293 评论 9.3/10 位置
  • 640 评论 6.6/10 房间
  • 721 评论 7.6/10 服务
  • 5 评论 6.5/10 上网
  • 249 评论 5.8/10 舒适度
  • 223 评论 7.4/10 食物
  • 184 评论 8/10 氛围
  • 183 评论 8/10 早餐

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