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Mercure Gladstone 4.5 stars

Customer review rating 4.6/5 2,451 reviews

Mercure Gladstone
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+ 19 Services
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Room 1

Number of guests
Children's age

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How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • 24 hour access to Fitness Centre

  • Availability for Room Service

  • Various options for Dining

  • Links to the Community operated Yaralla Sports Club

  • Refurbished Conference rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna (Nearby)
  • Golf
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Gladstone

Cnr Bell and O Connell Street
4680
gladstone
australia

Tel: +61749798200

Fax: (+61)749798269

Check-in from 14h00

Check out up to 10h00

  • By plane

    GLADSTONE AIRPORT At 7km / 4 miles

  • By train

    GLADSTONE At 2km / 1 miles

  • By train

    TRAIN STATION At 1km / 1 miles

GPS :-23.855718, 151.271056

Our accommodations

The Superior Rooms feature two Queen beds. The rooms are beautifully furnished with modern decor with all the amenities that the modern day traveller requires

Superior Queen Twin

Accessible room
  • Max. number of persons: 4
  • Area: From 36 m² / 388 sq ft
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Superior Queen Balcony

Accessible room
  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

King Privilege

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • Bathrobe
Rooms

Our restaurants and bars

CAFE ON THE POINT

Type of cuisine: Cafe

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
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  • Fri
  • Sat
  • Sun

PACINOS

Type of cuisine: null

Pacinos offers authentic Italian fare. Its menu includes pastas homemade pizza beef chicken and seafood dishes. There is a range of decadent desserts to provide the perfect finish for your meal.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ENCORE

Type of cuisine: International

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MEMBER'S LOUNGE

Non contractual photo

Casually enjoy a cold or hot beverage within the Members bar for a business meeting or with family and friends whilst watching the live music on a Saturday night and Sunday afternoon or enjoying a snack from the latest Tapas menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 185 m²

  • Maximum capacity: 150 people

Find out more

Our guest reviews for
Mercure Gladstone

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,451 reviews

tripadvisor

TripAdvisor Rating 4.0/5

412 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

O'nite in Gladstone

TripAdvisor rating 4.0/5

Maps46848349030 29/06/2020 TripAdvisor review

The Mercure at Gladstone is a must stop at when visiting Gladstone , the staff are very welcoming and friendly . The rooms are clean and of a good size so you don't feel like you are living in a box , and the service in the bar and restaurant is excellent.

Was ok

TripAdvisor rating 4.0/5

antcdavis Business - 21/06/2020 TripAdvisor review

I was t aware that the rooms weren't serviced daily, this wasn't explained to me upon check-in. As an Accor Gold Member I was supose to received a welcome gift and a complimentary drink but that never happened on either of my stays over two weeks.

gladstone in Covid C

TripAdvisor rating 4.0/5

johnyeaman 20/06/2020 TripAdvisor review

great stay under difficult circumstances. The staff were outstanding.Being a little older than most of the clientele, the staff went out of their way to ensure our comfort and well being. The food was good and the bar service exceptional

Great spot with the club amenities

Customer review rating 4.6/5

Michael F. S. Solo - 13/03/2020 Confirmed reviews ALL

Good food and friendly staff at reception and restaurants

Fantastic place to stay in Gladstone

TripAdvisor rating 4.0/5

issi2005 Business - 06/03/2020 TripAdvisor review

From the moment I arrived to the last minute before departure I was made to feel like a valued guest whose patronage was appreciated. Attached to a great sports club with plenty of dining options. Bars, keno and pokies for a flutter. I’m on the road semi- regularly for my work and my next stay in Gladstone will definitely be at the Mercure Gladstone.

Good stay, friendly and professional service, clean rooms.

Customer review rating 4.6/5

Don Business - 26/02/2020 Confirmed reviews ALL

Comfortable stay. Great service at reception.

Well located

Customer review rating 4.6/5

Margie P. Couples - 26/02/2020 Confirmed reviews ALL

From start to finish we were met warmly and professionally. Everything was taken care of with any needs required. Meals, entertainment and service great. Room was very comfortable, roomy and clean. Had a lovely balcony with a great view of the town. Location for us was perfect for our needs. Was a great 2day stay and will stay again

Everything was perfect

Customer review rating 4.6/5

Brad T. Couples - 24/02/2020 Confirmed reviews ALL

I have stayed in hotels locally and around the world over the past 3 decades. I would rate my brief stay at Mercure Gladstone as my #1 hotel experience. Everything was perfect. Thank you.

Very comfortable

Customer review rating 4.6/5

Angie G. Business - 24/02/2020 Confirmed reviews ALL

The room was spacious & very peaceful, overall a great experience.

The right spot

Customer review rating 4.6/5

Dave Business - 24/02/2020 Confirmed reviews ALL

Pleasant

Lovely staff

Customer review rating 4.6/5

Annie Business - 24/02/2020 Confirmed reviews ALL

Was good ! Felt super welcome and safe.

Great place to stay

Customer review rating 4.6/5

Mark Business - 24/02/2020 Confirmed reviews ALL

As a supplier of product to this site I am always looked after and my experience is always great and have since stayed with my wife and she was happy with the stay as well.

Staff at Mercure Gladstone could not be more friendly

Customer review rating 4.6/5

Michael P. Business - 23/02/2020 Confirmed reviews ALL

Friendly staff, great food, well presented rooms, will always go out of way to help, love staying there

I will never return to the Gladstone Mercure

Customer review rating 4.6/5

Eric Business - 20/02/2020 Confirmed reviews ALL

Room was nice. Dining experience was terrible.

Dear Eric, Thank you for taking the time to tell us about your experience at the Mercure Gladstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Being an ALL member we provide the faster, normally paid internet, speed complimentary. I will ensure that the staff are advising this at time of check-in. We are currently in discussions with our provider to increase the speed provided to the hotel rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Conley General Manager

Always good

Customer review rating 4.6/5

Laurie H. Business - 19/02/2020 Confirmed reviews ALL

Always stay here , plus enjoy the meals. Don't have to go out.

Great location, amazing staff

Customer review rating 4.6/5

Kirstin Business - 19/02/2020 Confirmed reviews ALL

Great location, easy check in, great amenities

Customer review rating 4.6/5

Steve B. Business - 19/02/2020 Confirmed reviews ALL

All good, no issues

Good facilities Clean and spacious room

Customer review rating 4.6/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

Overnite stay. Dined in buffet as we arrived in late.

Great stay

Customer review rating 4.6/5

Gary Business - 19/02/2020 Confirmed reviews ALL

iwas in Gladstone for a trade show and decided to stay at the Mecure The staff were fantastic and very helpful. the room was spotless and very comfortable.

Enjoying

Customer review rating 4.6/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

We both liked the room very clean and plenty of room. Staff all very nice and friendly. Only disappointing experience was dinner at Pacino Restaurant although the food was very nice and the staff pleasant they di hurry us along coming to our table to ask for order 4 times in about 5 minutes, constantly coming over and asking if we needed anything and although I asked for space between our entree and main meals as I can’t eat a lot because of a medical issue our mains where served straight after our entree thus I did not enjoy or eat much of my main meal

Dear Julee, Thank you for taking the time to tell us about your experience at the Mercure Gladstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have passed your comments through to the Chief Operating Officer of the Club to discuss with the restaurant team to communicate between themselves and ensure that guests dining in any restaurant are given adequate time between each serving. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Conley General Manager
Our most recent 20 reviews

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