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Mercure Gladstone 4.5 stars

Customer review rating 4.6/5 2,421 reviews
Mercure Gladstone
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+ 19 Services
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Room 1

Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • 24 hour access to Fitness Centre

  • Availability for Room Service

  • Various options for Dining

  • Links to the Community operated Yaralla Sports Club

  • Refurbished Conference rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna (Nearby)
  • Golf
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Gladstone

Cnr Bell and O Connell Street
4680
gladstone
australia

Tel: +61749798200

Fax: (+61)749798269

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GLADSTONE AIRPORT At 7km / 4 miles

  • By train

    GLADSTONE At 2km / 1 miles

  • By train

    TRAIN STATION At 1km / 1 miles

GPS :-23.855718, 151.271056

Our accommodations

The Superior Rooms feature either two Queen beds or a Single queen bed, balcony and a beautifully furnished modern decor with all the amenities that the modern day traveller requires

Accessible room

Superior Queen Twin

  • Max. number of persons: 4
  • Area: From 36m²
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
Accessible room

Superior Queen Balcony

  • Max. number of persons: 2
  • Area: From 36m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

King Privilege

  • Max. number of persons: 2
  • Area: From 36m²
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • Bathrobe

One Bedroom Suite

  • Max. number of persons: 5
  • Area: From 36m²
  • Coffee/tea making facilities
  • Business Desk
  • Iron

King Privilege Apartment

  • Max. number of persons: 2
  • Area: From 36m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our restaurants and bars

CAFE ON THE POINT

Type of cuisine: Cafe

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PACINOS

Type of cuisine: null

Pacinos offers authentic Italian fare. Its menu includes pastas homemade pizza beef chicken and seafood dishes. There is a range of decadent desserts to provide the perfect finish for your meal.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ENCORE

Type of cuisine: International

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MEMBER'S LOUNGE

Photo non contractuelle / Strictly non binding

Casually enjoy a cold or hot beverage within the Members bar for a business meeting or with family and friends whilst watching the live music on a Saturday night and Sunday afternoon or enjoying a snack from the latest Tapas menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 185 m²

  • Maximum capacity: 150 people

Find out more

Our guest reviews for
Mercure Gladstone

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,421 reviews

tripadvisor

TripAdvisor Rating 4.0/5

403 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent

TripAdvisor rating 4.0/5

larabak Family - 11/01/2020 TripAdvisor review

Great comfy rooms, one of the best buffet dinners we have ever had. Service was excellent, as was the price. I had left my phone charger there, they contacted me after I left to let me know and offer to post to me for a small postage fee. I've never experienced that before, how lovely.

Everything you need

TripAdvisor rating 4.0/5

kentlad Couples - 09/01/2020 TripAdvisor review

Stayed one night - great customer service from front desk. Room large and comfortable. Modern fixtures and fittings. Location is in a club so choice of restaurants and bars with club member discounts. Also multi level car park for security. Lift wasn’t working but no issue really. Good rate and usual mercure standards.

A pleasant business stay

TripAdvisor rating 4.0/5

Peter E Business - 07/12/2019 TripAdvisor review

I stay here about six times a year the night before meetings in Gladstone. This is a three/four star hotel and not in the town but the staff are always pleasant and the rooms comfortable. I get looked after as a platinum member.

Quality of Meals declining

TripAdvisor rating 4.0/5

dwayne_kersey Business - 03/12/2019 TripAdvisor review

On my most two recent stays I have found the quality of the food to be declining. Firstly I ordered a premium steak and chips, the chips where disgusting, like they were cooked in month old oil. I raised this with the staff at the time and their only response is they are fresh. No other suggestion or consideration offered by staff then or on checkout when I also raised the issue. My last stay ordered another steak with veges and salad, no potatoes. All I got was the steak and veges, no salad, when raised on check out there was no response. Breakfast is also declining with bacon and savory mince siting in a bowl or oil. Despite this rooms are large and clean and staff generally helpful.

Reasonably Satisfied

Customer review rating 4.6/5

Tania Families - 28/11/2019 Confirmed reviews ALL

Good room, Good restaurant good size meals. Curtains didn't stop enough light. Shower wasn't to easy to use if you didn't us overhead shower rose.

It was great.

Customer review rating 4.6/5

Jennifer W. Couples - 23/11/2019 Confirmed reviews ALL

It is our second stay in Gladstone and both times with Mercure. We think our room was great, spacious, clean and a good sized bathroom. Plus it is very convenient position wise in town, and we have our choice of dining.

Lift not working

TripAdvisor rating 4.0/5

SamWhitehouse Business - 21/11/2019 TripAdvisor review

The only lift has been out of service for 2 weeks and will not get fixed for another 4 weeks?? Why do they not get someone to fix it. Parts can fly around the world in a few days. They obviously do not care about service!!

Ok

Customer review rating 4.6/5

Anonymous Business - 20/11/2019 Confirmed reviews ALL

Stayed before, all ok, good check in, lift was not working, (needed the exercise anyway)

Very comfortable staff were very accommodating

Customer review rating 4.6/5

Krystal Families - 20/11/2019 Confirmed reviews ALL

We were just passing through, but the rooms were big, cleaning comfortable Only thing was the lift was out of order both times we stayed in the same week not sure why it takes so long to fix it. It wasn’t always easy carrying kids and bags up and down stairs.

Overnight travel stay

Customer review rating 4.6/5

Trevor H. Families - 20/11/2019 Confirmed reviews ALL

We had driven from Brisbane, arrived and checked in, room was clean neat and well appointed. being able to go to the restaurants within the motel was convenient and the food was good.

Lift out of action and no porter service

Customer review rating 4.6/5

Peter R. Couples - 20/11/2019 Confirmed reviews ALL

Staff in evening restaurant were very helpful and sympathetic that we couldn’t eat all our meals , both cold. We were only charged for our drinks which we appreciated. Breakfast staff could lift her game a bit, but our transport officer to the ferry terminal was fantastic with a short tour of Gladstone and a lot of information shared.

Dear Peter, Thank you for taking the time to tell us about your experience at the Mercure Gladstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am disturbed that we did not offer to assist with your luggage upon arrival or prior to checkout given the fact that the lift we not working. Moving forward I envisage ourselves to be a five star property and as such need to be looking at these aspects to go above and beyond guests expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Conley General Manager

Awesome

Customer review rating 4.6/5

Wendy W. Business - 20/11/2019 Confirmed reviews ALL

Lovely staff, lovely room

Customer review rating 4.6/5

Anonymous Business - 20/11/2019 Confirmed reviews ALL

All good

Mr P.

Customer review rating 4.6/5

Luke P. Business - 20/11/2019 Confirmed reviews ALL

Hotel was good, a little dated and broken lift for the length of our stay, but staff were very helpful and friendly.

Was a good stay

Customer review rating 4.6/5

Anonymous Business - 20/11/2019 Confirmed reviews ALL

Was a good stay

Very comfortable - nice hotel - spacious room

Customer review rating 4.6/5

Simon D. Families - 19/11/2019 Confirmed reviews ALL

Friendly staff, nice size room with divider for extra family member - good breakfast.

efficient, always a pleasure

Customer review rating 4.6/5

Rob S. Business - 19/11/2019 Confirmed reviews ALL

excellent. The only thing I would say is that we stay at the same hotel every week or two and the food does not change. The menus are pretty constant. I believe they are looking to update the menu shortly.

Just a normal business trip stay

Customer review rating 4.6/5

Steven C. Business - 19/11/2019 Confirmed reviews ALL

OK, nothing outstanding, but not disappointing either - what I have come to expect

good

Customer review rating 4.6/5

Brett H. Business - 19/11/2019 Confirmed reviews ALL

good but got a bad steak at the restaurant

Comfortable stay. Great staff.

Customer review rating 4.6/5

Don Business - 17/11/2019 Confirmed reviews ALL

Comfortable, clean room and facilities. Very friendly and professional staff.

Our most recent 20 reviews

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