Mantra Gladstone 4.5 stars

There was some confusion with our travel company and they had only just booked a room for me prior to my arrival. I approached reception and was told that I may have a booking but there was no room for me!. A more helpful person accessed a computer and informed her that a room was available. They were still in a nonhelpful mindset and displayed that in there tone and communication with me to fill out forms. I complied and went to the bar for a beer and a moment to relax. Eventually their attitude improved and brought me a room key. This was the only time I had experienced a poor reception and hopefully it will be the last. Usually the staff are very accommodating and friendly, maybe just a bad day.

Always a great place to stay, staff and manager are friendly, rooms are spacious and nothing is too much trouble

Nice night out without the kids, had dinner in the restaurant and enjoyed our stay.

Stayed one night prior to trip to Heron. Well placed for this, with modern comfortable room.

Love staying at this hotel when in Gladstone. Rooms are always fresh and clean. Beds are comfortable and the staff could not be more accommodating. Bar was open this time around, and I can recommend the tacos from the Cafe menu.

A Saturday stay on return to Brisbane saw us experience the very good friendliness, service and accommodation level experienced on our previous visits - albeit under the challenges and inconveniences of renovation works. Dined in and could not fault the fare and service - ably supported by a substantial bar list. We highly recommend and we will definitely be back. I am considering an association event at Mercure Gladstone later in the year.

Hotel is going through renovations felt like all I could smell was dust in the room it disnt even have a windows to open up for fresh air.

Great, thanks to your staff. Room was cleaned to a high standard

The Gladstone facility is a standard stop for our company. I was disappointed and confused by the limited breakfast options offered. I understand the COVID-19 restrictions, but I could not get toast, jam and a cup of tea, without ordering a listed menu item. In the end, as there were 4 of us, we added it to one of the other orders. This took a lot to get an understanding with the waitress. The cup of tea wasn't worth the wait.

Stayed in Room 33 Dunno if the aircon was working properly Trisha and the girls downstairs in the bar area can only be described as excellent

The staff were accomodating, we arrived just past midnight and check in went smoothly and got to resf straight away. It was just quite noisy early morning around 8 am due to renovation in the same level we were in, it was quite audible in our room and can hear noises from outside early morning. Otherwise, Craig was accomodating when we asked for a late check out on that day. The hotel room is clean, bathroom and carpet are clean. The hotel lounge area looks contemporary with nice ceiling lights.

I have stayed at this property on several occasions and the staff are always friendly and ready to help. The rooms and beds are comfortable and modern. My staff and I always feel welcome whenever we return.

Good room. Lovely to have room service when there are no seats in restaurant. Shame we got charged full price for meals and extra for room service. Dessert with icecream was ridiculous to serve in room as it was liquid before it could be eaten.

Had an awesome night, lovely staff, comfortable, clean room.

Nice pork ribs, comfy big room, quiet suburb.