Pullman Kaifeng Jianye

I stayed there three times in a row with my clients back in April and May. There aren't many five stars hotel located in Kaifeng area and we've stayed at the other one for so many times so we thought it would be great to check this one out. The facility itself is great, all the way from the designs of the hotel, the services, and the restaurants. It is newer and better than the other one. The location itself is nice as well if you are planning to visit the attraction park and the hotel will provide free shuttle service as well. The only thing that we weren't pleased was the room. The room is nice, with all the amenity. However, you couldn't help but notice there is rust everywhere around the bathtub and the water sink areas. One of the local friends told us it's because of the water quality there, but still, with the Pullman Brand, you would except they have done sth better to fix it. The shower head was leaking water everywhere and the water pressure was low. That was the only downside of the hotel to us and we hope there's sth the hotel could have done to fix it.

We had a great stay at the Pullman Kaifeng. The hotel sits in beautiful grounds with lovely flower gardens and lakes and walking paths, yet is just a few minutes by taxi from traditional Kaifeng city. The hotel is peaceful and well-appointed. We were upgraded to a suite - everything detail was covered, right down to the box with a stapler, eraser and pencil sharpener on the desk. Two bathrooms, comfortable sofa and bed, huge spa tub. The staff generally were very capable and friendly - standouts were the concierge Alan, who looked after our every need, and the barman in the lobby bar, Dean, who served our afternoon tea and happy hour drinks with a quiet professionalism rarely seen in China.

The WiFi is tooooo slow, almost useless. The ac in the room cannnot be adjusted. Very hot room for sleeping. The room is large and fancy but there are water damaged of the pergo floor. Poor maintenance.

Overall experiences was good; staff is friendly in the hotel. Room cleanliness was great. Buffet breakfast is good with lots of variety choices. There is buggy sending to the entrance too ! Love it ! Definitely will come back in the future! Bravo to all the staff in Pullman Kaifeng Jianye

Ambience, Design, overall service excellent Only slight lacking is english level... Now ...a. we are not the type of foreign morons who expect people in a 5 star hotel in an inner china smaller city to all have good english and b. one of us can speak some chinese BUT its odd that there seems more people working in the restaurant hv good english than at the front desk...(scratch head....). Seems any zero chinese speaker may struggle a bit (possibly also depends shift) But overall..for us...minor Lovely stay, great f&b, beautiful setting n tranquil and fully loaded deluxe rooms