Mercure Livingston Hotel 3 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 656

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Mercure Livingston Hotel - Image 1
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Mercure Livingston Hotel - Image 4
Almondview, Livingston, EH54 6QB EDINBURGH, Wielka Brytania

Opis

O hotelu

  • In-house restaurant serving international and British classics

  • Next to Livingston Designer Outlet (Scotland's largest designer outlet)

  • Edinburgh Airport and two rail stations nearby

  • Complimentary on-site parking for all guests

Nasze pokoje

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Lokalizacja hotelu

Mercure Livingston Hotel

Almondview, Livingston
EH54 6QB EDINBURGH
Wielka Brytania

Pozycja GPS:55.88556, -3.505529

Telefon
Faks +44 161 388 0915

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

THE BRASSERIE

Zdjęcie nieumowne

The Brasserie offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. In a relaxed atmosphere for an enjoyable dining experience.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 656

Ocena TripAdvisor  3.6/5  Liczba opinii: 998

Inexperienced Staff

Ocena na stronie TripAdvisor 1.0/5

Journey557317 Couples - Opinia zatwierdzona w TripAdvisor

After arriving at 3.20am due to our flight being delayed, we kindly asked for a later checkout at 12 instead of the 11am as we had previously had before. To be told by 2 boys on reception that it would cost us an additional £50.00 I asked if he was joking as this was outrageous and he said no that it had changed. No free late check outs anymore. This was the tall boy with long hair doing the talking. I think called Daniel. I told him to forget it and that I wasn’t happy especially arriving so late and only looking for a longer lie in. We then had the cleaner knock us up at 9.40am in the morning trying to get in to clean. Left the hotel at 11am and spoke to a lovely girl Caitlin who said that the charge should not have been £50.00 there is actually a note in your room to say that they will do there best to arrange a late check out when asked. After leaving such a good review back on 7th September it just shows if you don’t have the right staff on front desk who don’t know what they are talking about you will lose your loyal guests. Maybe the young boy needs training again how to speak and mange guests when they arrive.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent experience at Mercure Livingston Hotel. I sincerely apologise for the inconvenience you faced upon your late arrival and the confusion surrounding the late checkout policy. It is our goal to provide a seamless and enjoyable experience for all of our guests, and I regret that we fell short during your stay. Regarding the late checkout request, I understand how frustrating it can be to receive inconsistent information. Our team is committed to ensuring that every guest feels welcomed and informed, and your feedback highlights an area where we need to improve. I also apologise for the disturbance caused by the housekeeping staff, as we strive to maintain a balance between providing service and respecting our guests' privacy. We appreciate your loyalty and your constructive comments, which will be addressed with the team to enhance our guest services. Thank you once again for your understanding, and we hope to welcome you back for a more pleasant experience in the future. Best regards, Mercure Livingston Hotel

Great experience

Ocena na stronie TripAdvisor 5.0/5

Lina G Opinia zatwierdzona w TripAdvisor

The room was great, very comfortable, clean, comfortable bed and great amenities. Special thank you to Rebecca at the reception, she went out of her way to make our stay at this hotel very pleasant. Thank you

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Livingston Hotel. We are delighted to hear that you found your room comfortable and clean, and that Rebecca was able to enhance your experience. We appreciate your feedback and hope to welcome you back soon. Best regards, Mercure Livingston Hotel

Great stay

Ocena na stronie TripAdvisor 4.0/5

Gryffytybear Opinia zatwierdzona w TripAdvisor

Glad to see there has been some refurbishment at this hotel. All the staff are very friendly and helpful. Warm and inviting reception/bar/restaurant. We had a much improved, newly decorated room, though the finish could be better. Plenty of toiletries in the bathroom, great hot shower and fluffy towels. Housekeeping is very good. Breakfast has an excellent range of hot and cold food and drink served buffet style- delicious but I missed the tattie scones! Will stay again next time we’re in Livingstone!

Dear Guest, Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated the refurbishment and found our staff to be friendly and helpful. It is also wonderful to know that you enjoyed the newly decorated room and the amenities provided. We value your input regarding the room finish and the breakfast offerings, including the tattie scones. Your comments will be taken into consideration as we continue to enhance our guests' experiences. We look forward to welcoming you back during your next visit to Livingston. Best regards, Mercure Livingston Hotel

Short but sweet

Ocena na stronie TripAdvisor 5.0/5

Discover48947867070 Opinia zatwierdzona w TripAdvisor

Rebecca at reception is super helpful and very welcoming! I wasn't feeling too well, so she me water to the room and was very accommodating.

Dear Guest, Thank you for your kind words about Rebecca at reception. We are pleased to hear that she provided you with excellent service during your stay. Your feedback is appreciated, and we hope to welcome you back soon. Best regards, Mercure Livingston Hotel

£19 for half fish and chips won't be back

Ocena na stronie TripAdvisor 4.0/5

lynne3188 Opinia zatwierdzona w TripAdvisor

Stayed the night for our yearly xmas shopping trip. Nice reception bar and restaurant area staff are all friendly and welcoming. Buffet breakfast was fabulous rooms are very dated loose soap in the bathroom missing bulb above the bed. Used the restaurant for evening meal £19.50 for half a fish and chips safe to say i won't be back. Hotel is very handy if shopping as its 5 minutes away.

Dear Guest, Thank you for sharing your thoughts regarding your recent stay with us. We are pleased to hear that you found our reception, bar, and restaurant areas welcoming, and that you enjoyed our buffet breakfast. However, we sincerely apologise for any disappointment caused by the condition of your room and the value perception of your evening meal. Your feedback regarding the room amenities will be reviewed, as we strive to enhance our guests' experiences. We appreciate your comments and hope to welcome you back in the future for another shopping trip. Best regards, Mercure Livingston Hotel

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 515 Liczba opinii 9.3/10 Lokalizacja
  • 975 Liczba opinii 6.3/10 Pokój
  • 1 242 Liczba opinii 9.2/10 Obsługa
  • 66 Liczba opinii 1.4/10 Internet
  • 441 Liczba opinii 7.3/10 Czystość
  • 385 Liczba opinii 3.4/10 Klimat
  • 357 Liczba opinii 7.6/10 Śniadanie
  • 308 Liczba opinii 2.5/10 Udogodnienia

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