Mercure York Fairfield Manor Hotel 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 849 görüş

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Mercure York Fairfield Manor Hotel - Image 1
Mercure York Fairfield Manor Hotel - Image 2
Mercure York Fairfield Manor Hotel - Image 3
Mercure York Fairfield Manor Hotel - Image 4
Shipton Road, York, YO30 1XW YORK, İngiltere

Açıklama

Otel ekstraları

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

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Otelin konumu

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
İngiltere

GPS:53.994009, -1.131592

Telefon
Faks +44 161 388 0915

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

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Daha fazla bilgi edinin

ALL Puanlama  4.5/5  849 görüş

TripAdvisor Derecesi  3.8/5  1.912 görüş

2025 mükemmeliyet sertifikası

Excellent in every way

Tripadvisor puanı 5.0/5

Mobile795744 TripAdvisor onaylı yorum

The hotel was ideally placed, very quiet and comfortable. They served an excellent 3 course dinner for £26 pp, the buffet breakfast was superb but above all the staff were exceptionally friendly, helpful and accommodating

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel ideally located, quiet, and comfortable, and that you enjoyed both the dinner and our buffet breakfast. Your kind comments regarding our staff are especially appreciated, and we will be sure to share them with the team. We look forward to welcoming you back in the future. Kind regards

Great location, miserable day staff

Tripadvisor puanı 4.0/5

Meander56765750577 TripAdvisor onaylı yorum

Recently stayed here and its a great location just outside the centre. But to start with the negatives, we checked in ,in the evening and had to pay extra for the dog which we knew but on checking the receipt we were charge £20 instead of £15, the young girl was very polite and said she would leave a note for the day staff to sort out which was fine. But on checking out we raised the matter with the receptionist and it was like a scene from "computer says no sketch " She said the prices had gone up and that was right, I showed her the email confirmation and after a frown said 'give me you card' and she put the money back on, no apology, smile nothing. It was only £5 which is nothing but it spoilt the whole experience and i think it was coming straight out of her wages. On checking other reviews people have had problems with her before. Maybe some training needed here. As for the dog charge you get nothing for it, I know they say for extra cleaning, but it should be cleaned anyway, other hotels charge £10 and you get dog beds, treats etc. Apart from that the hotel is well set out will plenty of facilities in the room and free parking but if you take a dog there are better alternatives

Dear Guest, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our location, free parking, and the facilities in your room. We’re very sorry to learn about the issues you experienced with the dog charge and, in particular, the way the matter was handled at check-out. While we’re glad the overcharge was refunded, we sincerely apologise that this was not done in a more friendly and professional manner. This is certainly not the level of service we aim to provide, and we understand how this negatively affected your overall experience. Your comments regarding staff attitude and training have been taken seriously and will be addressed with the relevant team. We also appreciate your feedback regarding our pet policy. Your comments about value and expectations for dog-friendly stays are helpful and will be shared with management for review. Thank you again for bringing these matters to our attention. We value all guest feedback as it helps us improve, and we hope you might consider staying with us again in the future. Kind regards

Unwelcoming staff

Tripadvisor puanı 1.0/5

Passenger03090086234 TripAdvisor onaylı yorum

Very bsd experience cane with ny partner the room was dirty abd the foid was cold not wirth the money we paid ,the receptiinist think her name was laura wasnt very nice and snapped at my partner and not very wellcoming and wheb we walked away she was smirking not very professional for a middleage women to act,because of her we will not be returning im afraid or recomend

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. Cleanliness and food quality are extremely important to us, and we regret that we fell short on this occasion. Please accept our apologies for the inconvenience caused. We appreciate your comments, as they help us improve our service, and we hope you may consider giving us another opportunity in the future. Kind regards

Lovely hotel in a convenient location for visiting York

Tripadvisor puanı 5.0/5

Sue D TripAdvisor onaylı yorum

Great hotel, service was fab, food was lovely, the bed was seriously comfortable. Beautifully decorated for Christmas.

Dear Sue, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed the food, found the bed so comfortable, and loved our Christmas decorations. It’s great to know our team made your stay special. We hope to welcome you back again soon! 🎄✨ Kind regards

Lovely hotel in a good location

Tripadvisor puanı 4.0/5

Angela B TripAdvisor onaylı yorum

Hotel is lovely. Refurbished since our last stay. Breakfast fantastic. Staff very friendly. Recycling bin in room and reception, great not to have to take any home. Room serviced daily if you want it and plenty of tea and coffee provided. Bathroom shower gel and shampoo good quality and smells lovely. Bus to York close by. A warning though- Unfortunately Smart Parking now manage the car park so make sure you register your car on the terminal and get an email confirmation. Received a huge fine for parking at a former Best Western Hotel (now taken over by the Home Office) despite registering on their terminal. They offered zero customer service or compassion when I tried to appeal. Would have avoided the hotel had I realised the car park is now monitored, it is such a shame if any hotel customers are lost due to parking issues.

Dear Angela, Thank you for taking the time to share your detailed feedback. We’re delighted to hear you enjoyed the refurbishment, breakfast, friendly staff, and the little touches in your room—it’s always great to know that our efforts to make our guests comfortable are appreciated. We’re very sorry to hear about the parking experience. The transition to Smart Parking management has unfortunately caused confusion for some guests, and we completely understand how frustrating it must have been to receive a fine despite registering. While the car park is managed externally, we appreciate your feedback and will look into ways to make the process clearer for future guests to avoid similar situations. Thank you again for your kind words about the hotel itself and for bringing the parking issue to our attention. We hope this won’t deter you from visiting us again. Kind regards

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 749 görüş 9.2/10 Konum
  • 1.714 görüş 6/10 Oda
  • 1.682 görüş 9.1/10 Hizmet
  • 40 görüş 4.6/10 Wifi
  • 769 görüş 8.4/10 Kahvaltı
  • 630 görüş 7.1/10 Hijyen
  • 627 görüş 5.8/10 Otel Ambiyansı

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