We have stayed in many Accor group hotels over the years, many of them Mercure brand. , The wilted flowers in the planters by the front door should have given us a clue. A computer breakdown on arrival meant they couldn’t tell us which room we were in. This also coincided with the arrival of a big coach party.So we waited and we’re offered complimentary drinks at the bar. Only snag was that the bar was unmanned. Finally, someone appeared, looking as if he had just got out of bed. Basically, it set the scene for the 6 nights we stayed. We fancied a meal in the restaurant only to be told it was fully booked !! We did manage to eat in the restaurant the following night only to find the wine list was useless. A good portion of the white wines were unavailable and the one that we finally got was VERY average. I felt really sorry for the staff member as it obviously wasn’t his fault that others were not in stock. Breakfast was another problem area. One poor member of staff trying to meet and greet, clear tables, clean them and refresh the cutlery etc. He looked totally exhausted. And so it went on. Generally, the staff looked as if they had just survived a disaster. The room 303, was supposed to be superior !!. Come on Mercure!! It might have been superior in 1998 but sadly no longer. It was clean ,but tired. The view out of the garret window was of lead flashing,the building parapet and a bit of the car park. The bed was very comfortable. We chose to eat out in the evening, there is a good carvery , 5 mins walk down the road.!! To be fair, whilst we were there, the planters got refreshed and a few more staff appeared Our stay cost us over £900 , even with the Accor discount. Very poor value for money. In fact, we even seriously considered checking out early. I know COVID and it’s aftermath has created problems, but if Mercure can’t get the staff to run a 4star hotel,it shouldn’t charge 4 star prices. We won’t be staying again and it’s quite possible we won’t use Accor again, if this is the best they can manage, it might as well close. Finally, the hotel advertises itself as convenient to York. However, the nearby A19 leads onto the York bypass, which we found heavily congested at most times.

I booked the hotel via my accor account and paid for three nights and breakfast with the 10% discount.. The invoice I received showed this payment as a deposit and then charged me full price for the rooms! They next day they emailed to ask if I had paid for the 3 breakfasts.! Their billing system is patiently deficient, so be sure to check your invoice. We found that we had to opt in for our room to be cleaned.

A nice hotel well located for York. Got a very good deal through the Accor website. Staff were friendly and helpful. Room was a little tired but clean and comfortable. Public areas were clean comfortable. Food was good, plentiful buffet breakfast and the evening meal we had was excellent. Really good ingredients really well cooked. Would stay again.

A welcome break away. Very friendly and helpful staff. Very efficient check in and helpful with all relevant information. Room was clean and tidy with anything required we could either get from reception on would be left in room. An ideal location if you are venturing to York or further afield. The hotel is 5 minutes from Yorks' Park & Ride making it very convenient. When visiting York this is my preferred hotel. I sometimes defer visits until there are vacancies. I find the hotel suits my requirements. The food is of a very high standard.

Good, dog friendly hotel, stayed 4 nights . Easy access to city and countryside. Has a basic evening restaurant, no atmosphere but reasonable food at average price. Breakfast buffet good value. Quiet room.