I have stayed at this hotel numerous times, I know that some of the facilities are tired, the building is old. That said, on my last visit, I found a real warmth about the hotel which made me feel very welcome.

We stay at the Bankfield fairly regularly when visiting family. We normally book a basic room (which is perfectly good for a short stay) and would just like to say 'thank you' to the staff for upgrading our room on the occasions when the hotel isn't too busy! Much appreciated!.

Room excellent, large comfortable. Service excellent with all staff we encountered very friendly especially on dining room. Good location . Only negative was that the bathroom floor was very spongy and their was a large triangular tear in the flooring and underneath the floor was wet and rotten. This rather spoilt all the excellent points.

The service from the staff was, as usual, excellent. However, having booked on-line for an early check-in this had not been communicated to the hotel and so I was given a substitute room which was, to say the least, a "little tired" in terms of décor and fittings. Perfectly clean and acceptable, otherwise. In addition the key card did not work and necessitated two visits to reception to get a manager to open the door with a master card. Having satisfactorily used this hotel on a number of occasions in the past this visit proved to be well below the standards I have enjoyed from the Accor Group in the past.

I needed a hotel that was close to Bradford and the Yorkshire Dales so the Mercure Bradford was a great choice. Friendly staff, a mix of old and new buildings and lots of charm surrounded by great scenery, it was easy to find, very comfortable and served a brilliant breakfast, too.

The building and bedrooms are a tad tired, they are of their age. That said, they are well maintained, the bedrooms, by modern standards are large and airy, the beds really comfortable. The real strength of this hotel are the friendly welcoming staff. I stay here about six times a year, only for one night. The welcome is as if I stayed here every week.

Really useful location for when visiting family. Good value with the Accor card. Staff have always been helpful and very pleasant. Beautiful grounds and the rabbits are a bonus! Can't comment on food - have never eaten here.

Very helpful staff who were let down by poor facilities (hot water/ heating) poor dining options and noise. Too many menu items not available and breakfast had very limited options (no orange juice!!) Hotel seemed unable to cope with high level of occupancy.

This was a very disappointing stay. The hotel is very tiered and needs a refurb. The room was tiny even though we booked a classic room. The service was very slow, looks like they were working on less than a skeleton crew. The bar meal was awful and breakfast was basic. The poor waitress was on her own and could not clear and reset tables at breakfast quickly enough for people coming in. She was so polite and needs a pay rise. Would not book again.

It suited what we needed fir a short stay. There was a function taking place and some of the participants were a little intoxicated which was intimated when we used the facilities near the bar. The rooms however was fine.

Convenient location for when visiting family. Good quality service with professional and friendly staff who act quickly to solve problems. A very pleasant setting despite being located between two major roads. We'll be back!

I expected a connecting room for my children. I was told there were no other rooms available. It became apparent the next day that we were the only guests! We ended up sleeping in one room but made me pay for two. My children weren't old enough to be separated from me.No lift to the second floor where they put us and furthest room possible from reception. Multiple trips required to bring luggage in. No offer of assistance. In apologetic staff. Dreadful experience

The hotel is in serious need of refurbishment, although the staff make a serious effort to make up for this..The classic rooms vary considerably although the price is the same. There are often weddings held over the weekends which can be disruptive. The breakfasts are well worth the cost and should not be missed!

We have stayed at this hotel for a few years now and after each visit we have noticed the hotel is becoming tired. The privilege room was not as clean, the carpets were stained and the decor is dated. Whilst the staff were pleasant there are fewer of them. The breakfast was distinctly lacking and when asked for more bread this was brought out as a loaf still in the packet and emptied at the table. Coffee machine was not working and tables not clean. We shall not be returning.

When I arrived at the hotel they asked me if I'd like to add breakfast to my room for an additional £11. I said I would probably need it for the following morning and got out my card to pay the £11 there and then as I'd just paid upfront for my room. The woman at reception said they'd settle on checkout instead which I found strange seen as I'd just paid the room fee up front.... After checkout the hotel charged me £44 for breakfast despite the fact I specifically asked it for just myself for one morning (the morning of my friends wedding). Despite emailing and them replying and asking me to confirm the situation I've since been met with silence and they have charged me card anyway.