ibis Leeds Centre Marlborough Street 2 estrelas

Impressed with the customer service at the Ibis Leeds Marlborough Street yet disappointed with the rooms which are tired, requiring modernisation, a good clean, and refurbishment. Located on the edge of the city centre directly off the main trunk road around the city, it is a twenty-minute flat walk from the railway station and a further five-minutes to the heart of the city and its many attractions. The welcome was excellent, professional, efficient, and friendly, with the staff being knowledgeable and forthcoming with hotel and local information. The combined reception, bar, and restaurant area is not that inviting being a dark cave, not that warm reminding me of the school canteen rather than a welcoming bar/restaurant. The route to the room was via an unclean lift and tired corridors requiring a new carpet in places. The room are utilitarian, with large desk however the only room chair provided no comfort as it was a wooden frame piece with no cushioning. The television was small and dated being difficult to watch at times yet the Wi-Fi was excellent. The bed was comfortable yet could have been much improved with better bedding as the duvet and pillows were past their sell-by date and requiring replacement. The en suite bathroom was very clean and functional yet the shower water pressure was very lacking nothing short of pathetic. The range of drinks at the bar was very good yet the food offering not that impressive or inviting to order. Overall not the greatest Ibis Hotel that I have stayed at in the UK, requires an urgent room upgrade.

- Staff were friendly and helpful. - Rooms were basic, but I could not fault the cleanliness. - Stayed on the 4th floor at the front and could hear traffic noise throughout the night. - 15-20 minute walk from the station, which was pretty straightforward. - Pillows were flat and not comfortable. - 12 pm check out was great and easy to check out. - Our room was available earlier so we could check in before 3 pm without a further charge.

Arrived to hotel early as planning to finish off some work before getting ready to go out early evening, to be told that the internet was broken. Got to room planning to try to link laptop to mobile but unable. When all of a sudden have a work man looking in my room (10th floor) as he passed my window as lift outside my window followed by the drilling Cladding work. So had to leave and walk to there sister hotel so I could use there internet so I could get my work done. Not ideal. Note left the next day and still internet not working.

After booking this hotel, I received an email from them explaining that they were having work done on the exterior cladding. This work was being carried out Monday to Saturday, from 0830hrs to 1730hrs and on Sunday's, 1200hrs to 1800hrs. However, we were awoken by the noise of scaffolding and chatter at 0830hrs on Sunday. When I spoke to reception, she apologised and said that she would let the reservation team know that the email was incorrect. Aside from that, the hotel is clean, with friendly staff and well located. Good range of breakfast items that should cater for most tastes.

The Ibis has now reopened with the same management and staff as before and the same friendly welcome they have made their trademark. While they were closed we stayed in various alternatives in Leeds, all of them good, but the Ibis is undoubtedly the one that tops the list. The rooms are well maintained and spotless and the staff are friendly and efficient and do everything they can to make guests want to come back again. Thanks to all the team for a very pleasant stay indeed. 😊