Mercure Edinburgh City Princes Street Hotel

Mercure Edinburgh City Princes Street Hotel 3 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 1.247 comentários

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Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • 200 meters from Edinburgh Waverley Station. Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

Hotel aprovado por ALLSAFE

Localização do hotel

Mercure Edinburgh City Princes Street Hotel

Princes Street
EH2 2DG EDINBURGH
Reino Unido

GPS:55.952573, -3.194425

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Restaurante
  • Wi-Fi
  • Pequeno-almoço
  • Bar

PRINCES DINING ROOM

O pessoal simpático do hotel assegura que os pratos do menu Princes Dining sejam servidos tal como deseja. Peça o chá das 5 com scones e snacks irresistíveis do menu lounge ou usufrua do serviço de quartos 24h/dia.

As nossas opções de alojamento

Todos os quartos dispõem de TV de ecrã plano, WIFI gratuito de alta velocidade e muitos têm vista para o castelo de Edimburgo e para o Princes Street Gardens. Os quartos Privilege e Superior incluem máquina de café Nespresso, jornal, roupão e chinelos. Obtenha uma atualização para um quarto Superior amplo no sétimo piso com varanda privada e vista para o castelo na colina fortificada de Edimburgo.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.1/5  1.247 comentários

Classificação do TripAdvisor  3.5/5  3.412 comentários

Great Location!

Nota Tripadvisor 5.0/5

malinka99 Famílias - Avaliação com certificação TripAdvisor

My mother and I began our first trip to the UK in Edinburgh. We stayed two nights at the Mercure Edinburgh City Princes Street Hotel. The location is directly across from Scott Monument and is perfectly situated for easy access Edinburgh Castle, the Royal Mile, Palace of Holyrood, Our room was very comfortable and had a view of the city facing the castle. The buffet breakfast was great and had many options to choose from. We thoroughly enjoyed our stay and would highly recommend this hotel.

Dear Guest. We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I am delighted to see that you enjoyed our central location excellent room. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards, Anna Guest Services Manager

Dated, just not good enough

Nota Tripadvisor 2.0/5

GrantV717 Negócios - Avaliação com certificação TripAdvisor

Central location. Comfortable bed and good pillows. Thats the good bit. Otherwise it's like walking into a time warp back to 1973. Bathroom was awful, tired, dirty paint, black mould around the bath. Stains on the grey lino floor which looks like it was left over from a hospital refit. Bedroom furniture would have been dated in the 80s. I travel to Edinburgh regularly. This was my first and last stay at the Mercure. There are so many better options.

Dear Guest. Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Anna Guest Services Manager

Truly fantastic hotel!!!

Nota Tripadvisor 5.0/5

tracywS3528VO Friends getaway - Avaliação com certificação TripAdvisor

Can't say enough about this stay....Great location for seeing all of Edinburgh. Superior rooms. Lovely atmosphere and quirky artwork. Super friendly staff! The breakfast choice is incredible too. All round beautiful stay at this wonderful hotel. Can't wait to visit again 👍

Dear Guest. We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. We are very lucky to have such great team members here at Mercure Edinburgh City who all care passionately about providing fabulous service to our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anna Guest Services Manager

awful

Nota Tripadvisor 1.0/5

grace w Famílias - Avaliação com certificação TripAdvisor

The only good thing we can say about this hotel, is the location. In the heart of edinburgh with waking distance from nearly everything. Parking was off site, 10 mins walk, with a 15 pound ticket per night with a validated ticket from the hotel. Prior to check in, there was no street frontage, drop off or loading zone to unpack luggage. Had to park in a paid parking location around 1/2 mile walk with all luggage around the corner. No cooler or heater in the rooms meaning we had to open our windows, but this was so so loud all night long. No sleeping because of ambulances, trams, and yelling all night. The state of the bathroom, was atrocious. Shower heads were leaking, mold all over, and soap bottles falling off the walls. Everything requires repair and maintenance!

Dear Grace, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Anna Guest Services Manager

Bem localizado, mas muito a melhorar

Nota clientes Avis 2.0/5

Lindolfo A. Famílias - Comentários confirmados de ALL

A recepção fixa no level 1, mas nada informa isso, apenas uma placa que diz restaurante recepção, você não sabe se é recepção do hotel ou não! No check in contratei o breakfast no entanto todos os dias no restaurante era questionado sobre isso, Pois meu nome não estava em nenhuma lista do local do café da manhã que era o mesmo restaurante para público e hóspedes! Após ter que comprovar 2 vezes que tinha pago pelo meu cartão de crédito, fui a recepção que me deu um voucher para o café da manhã! Inqualificável tinha que entregar na recepção todos os dias restantes na minha estadia!

Dear Lindolfo da silva A., Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna - Guest Services Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.966 comentários 9.5/10 Localização
  • 2.825 comentários 4.9/10 Quarto
  • 1.865 comentários 8.5/10 Serviço
  • 57 comentários 2.7/10 Internet
  • 1.121 comentários 3.8/10 Conforto
  • 948 comentários 8.1/10 Pequeno-almoço
  • 828 comentários 4.7/10 Limpeza
  • 784 comentários 2.6/10 Atmosfera

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