Dear Monique C., Thank you for taking the time to share your feedback. We are very sorry that your stay was affected by the refurbishment works and the issues you experienced with your room, bathroom, and the lifts. We understand how frustrating and uncomfortable this must have been. We work closely with our contractors to ensure that refurbishment activities are carried out during reasonable daytime hours and with as little disruption to our guests as possible. We regret that, on this occasion, the impact on your stay was greater than expected. Your feedback is important to us and has been shared with the relevant teams. We sincerely apologise that we did not provide the comfortable experience you expected and hope to have the opportunity to welcome you back under better circumstances. Kind regards, Joy Villanueva Mercure Glasgow - Duty Manager

Dear Olivier L., Thank you for sharing your feedback. I am sorry to hear that your arrival experience and room did not meet your expectations. While we are pleased that an alternative room was provided when your Privilege Room was not ready, I regret that the Junior Suite did not offer the comfort and standard you were expecting. Its an upgraded from privilege room. Your comments regarding the lighting, room layout, window condition, and bedding have been noted and will be reviewed with our team. I am also sorry that our breakfast did not meet your expectations. We continually review our food offering and appreciate all guest feedback as it helps us improve. We value your comments and regret that your stay did not reflect the experience we aim to provide. We hope you will give us another opportunity to welcome you back and provide a much better stay in the future. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Dear Bernard W., Thank you for taking the time to share your feedback. We are very pleased to hear that you received a warm welcome from our reception team and enjoyed our generous breakfast. However, we are sorry to see that your overall rating was low. We would truly value any further detail you are able to share about your experience, as this helps us better understand where we may improve and ensure a more consistent guest experience. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future. Kind Regards, Anup Singh Mercure Glasgow Team

Dear Mr G., Thank you so much for your kind words! We’re delighted to hear that you enjoyed our central location and found our team welcoming and helpful. It’s wonderful to know that our staff helped make your stay as pleasant as possible. We truly appreciate your feedback and hope to have the pleasure of welcoming you again very soon! Best Regards, Matthew McNaught

Dear Ms C., Thank you for your excellent feedback. We’re delighted to hear that you enjoyed your stay, particularly our central location, cleanliness, and the friendliness of our team. Your kind comments are greatly appreciated and will be shared with our staff. We also wanted to let you know that we are about to undertake a refurbishment, which will further enhance the experience we offer our guests. We look forward to welcoming you back again soon. Best Regards, Matthew McNaught Mercure Reception Team

Dear Guy P., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our team to be welcoming and that your experience was enjoyable. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. Kind regards, Anup Singh Mercure Glasgow Team

Dear Guest, Thank you very much for taking the time to share your feedback. We are delighted to hear that you appreciated our central location, the comfort of your room, and the friendliness of our staff. We are sorry to learn that the breakfast did not fully meet your expectations, and we will certainly take your comment into consideration as we work to improve this service. Thank you as well for informing us about the safe in room 501; our maintenance team will address this issue promptly. We hope to have the pleasure of welcoming you again in the future Best Regards, Matthew McNaught Mercure Reception Team

Dear Mr L. R., Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our convenient location and found our team welcoming and friendly. I’m sorry for the inconvenience caused when we were unable to print your invoices. We are currently undergoing a system update, and we will email your invoices to you as soon as this is complete. Thank you for your patience and understanding. We hope to have the pleasure of welcoming you back to Mercure Glasgow again soon. Kind Regards, Lynseyann Bain Mercure Glasgow Team

Dear Alexandre H., Thank you for taking the time to share your detailed feedback following your stay at Mercure Glasgow City Hotel. We’re pleased to hear that you appreciated our central location, the friendly staff, the selection of beers, and the room amenities. These are all aspects we take pride in, and we’re glad they contributed positively to your experience. We’re genuinely sorry to learn that other elements of your stay did not meet your expectations. While we continuously work to maintain our standards, we understand that some areas may require attention. Please be assured that your comments regarding room condition, breakfast, and overall comfort have been shared with the relevant teams for review and improvement. We also want to emphasize that our team is always available to assist during your stay, and we encourage guests to reach out so we can address any concerns promptly. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience. Sincerely, Rohan Jain Mercure Glasgow Team

Dear Fouliard, Thank you for your feedback. We are delighted you enjoyed our welcoming team and central location and your kind words mean a lot to us. We are sorry the bathroom and room decor did not meet your expectations. We value your observations on the carpeting and facilities, and we are reviewing these areas as part of our ongoing improvements. We hope to welcome you back so you can experience the updates in the future. Sincerely, Anup Singh Mercure Glasgow Team

Dear Alice, Thank you for taking the time to share your kind feedback. We're delighted to hear that you appreciated our central location, being just a short stroll from George Square, the main train stations, and the heart of Glasgow’s shopping and dining scene is certainly something many of our guests enjoy. It’s also wonderful to know that you found the hotel to be well-organised and clean, and that our team made a positive impression despite being busy. We take great pride in delivering helpful and attentive service, so your comments truly mean a lot. We hope to have the pleasure of welcoming you back on your next visit to the city. Warm regards, Lynseyann Bain Mercure Glasgow Team

Dear Adrian, Thank you for your feedback. We are delighted to hear you appreciated our central location and found the team to be kind, responsive, and accommodating – your kind words mean a lot to us. We have also noted your comments regarding the room and will take them into consideration as we continue to improve. We hope to welcome you back again soon! Sincerely, Anup Singh Mercure Glasgow Team

Dear Guillaume T., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthew Mercure Glasgow Team

Dear Frank, Thank you for the great review of our hotel! It is great to see that you took advantage of our very central location. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lynseyann Bain Mercure Glasgow Team

Dear Franck F., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rohan Jain Mercure Glasgow Team

Dear Marc, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However please accept my apologies regarding the heating. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Mercure Glasgow Team

Dear Carl D., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team Mercure Glasgow City Hotel

Monsieur R., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Glasgow City Hotel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Mercure Glasgow