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Mercure Chester Abbots Well Hotel 4 gwiazdki

Ocena klientów 3.9/5 Liczba opinii: 5 414

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Mercure Chester Abbots Well Hotel
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O hotelu

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

Usługi w hotelu i w okolicy

Zameldowanie od: 15h00

Wymeldowanie do: 11h00

Płatne usługi

Usługi i informacje praktyczne
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Hotel z całkowitym zakazem palenia
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
  • Pranie chemiczne
Rozrywka
  • Basen
  • Centrum fitness
  • Sauna
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Usługi biznesowe
  • Sale konferencyjne: 8
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Chester Abbots Well Hotel

Whitchurch Road
Christleton
CH3 5QL chester
wielka brytania

Tel: +4401244250012

Faks: (+)01612342819

Zameldowanie od: 15h00

Wymeldowanie do: 11h00

  • CHESTER :  CHESTER

  • Samolotem

    LIVERPOOL J LENNON W 40,23km / 25 mil

  • Pociągiem

    CHESTER W 3,38km / 2,1 mil

Pozycja GPS:53.185516, -2.848045

Nasze pokoje

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Compact room with one double bed

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 13 / 140 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 1 double bed

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Maksymalna liczba osób: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Maksymalna liczba osób: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic accessible room with 1 double bed

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Nasze restauracje i bary

THE BRASSERIE

Rodzaj serwowanej kuchni: Międzynarodowa

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)
  • Poniedziałek Zamknięte
  • Wtorek Zamknięte
  • Środa Zamknięte
  • Czwartek Zamknięte
  • Piątek Zamknięte
  • Sobota Zamknięte
  • Niedziela

THE BAR

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 8

  • Maks. rozmiar: 122 m²

  • Maks. pojemność: 100 osoby

  • Maks. liczba uczestników bankietu: 90 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Chester Abbots Well Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 3.9/5

Liczba opinii: 5 414

tripadvisor

Ocena TripAdvisor 3.5/5

Liczba opinii: 2 166

BIRTHDAY BREAK

Ocena na stronie TripAdvisor 3.0/5

Michael J 19/03/2020 Opinia zatwierdzona w TripAdvisor

Disappointing. We ordered daily papers for three days but none were delivered. Not corrected by reception. Room card keys did not work properly. we had 10 different cards over three days with much inconvenience going back and forth to reception every time we were locked out.

Dear Michael, thank you for taking the time to put your review on Tripadvisor website. My team are so sorry your stay wasn't perfect from arrival to departure. We really hope you will give us another try Kind regards Mark and the team

Overnight stay

Ocena na stronie TripAdvisor 5.0/5

barryfrench281 05/02/2020 Opinia zatwierdzona w TripAdvisor

Stop over for 1 night, room was very nice ,everything we needed.had meal in bar excellent . Staff very attentive . Room a little noisy as we were close to bar, but that was fine. would stay here again no problem.

Dear Barry,THANK YOU for such a lovely 5 star review it means a lot to us here at the hotel, when you are ready to come back please let me know. Kind regards Mark and the team

Lovely hotel in a good location

Ocena na stronie TripAdvisor 4.0/5

SleepyMidlands 02/02/2020 Opinia zatwierdzona w TripAdvisor

We have stayed in this hotel several times before and its one of our favourites. This time we paid £3 extra for a superior suite which gave us a separate little living room and some rather nice dressing gowns to wear. The hotel is in a nice quiet location at the edge of Chester with plenty of free parking. Its only 5 minutes walk to the 'park & ride' where there are regular busses to the centre of town for £2 each for a return journey. Rooms are nicely decorated and spotlessly clean. There is a nice bar and a restaurant downstairs which overlooks the gardens at the back. You can also have room service, we had some very nice pizza's delivered along with glasses of wine. Minor grumbles are a noticeable lack of plug sockets and a shower with a mind of its own (couldn't decide what temperature it wanted to be). Overall a lovely stay and we will certainly return

Dear guest, thank you for taking the time to put your review on Tripadvisor website, your feedback regarding the bar and the restaurant being nice and we can't wait to see you again in the future Kind regards Mark and the team

Overnight stay in Chester

Ocena na stronie TripAdvisor 5.0/5

John S Couples - 25/12/2019 Opinia zatwierdzona w TripAdvisor

This is an excellent hotel with swimming pool and leisure centre. Staff were very friendly and helpful, the room was spacious and comfortable and the restaurant/bar experiences were very good. Pet friendly too! Highly recommended.

Dear John, thank you so much for taking the time and trouble to put such an amazing review it means so much to us here at the hotel, your feedback really does make a difference to our hotel and team Kind regards Mark and the team

Work Christmas night out

Ocena na stronie TripAdvisor 4.0/5

Sue H Friends getaway - 10/12/2019 Opinia zatwierdzona w TripAdvisor

Great service. Food very good. Work Christmas night out. Great night. Would recommend. Rooms very clean. Staff friendly. Drinks rather pricey. Non alcohol Drinks package overpriced. Disco was very good .

Dear guest, thank you for taking the time to put your review on Tripadvisor website and thank you so much for your comment about the service and food Kind regards Mark and the team

Satisfied customer

Ocena na stronie TripAdvisor 4.0/5

Wanderer68480129620 Couples - 07/12/2019 Opinia zatwierdzona w TripAdvisor

Overall stay was satisfactory. Drinks reasonable priced for a hotel. Restaraunt reasonably good. Breakfast good and plenty of choice. Spa facilities excellent. This hotel is well situated for Chester and the park and ride is just round the corner, so no driving if you want a relaxing break.

Dear guest, thank you for taking the time to put your review on Tripadvisor website and thank you so much for your comment about breakfast, Kind regards Mark and the team

Stopover en route to N Wales

Ocena na stronie TripAdvisor 5.0/5

PeterTCI Couples - 09/11/2019 Opinia zatwierdzona w TripAdvisor

We arrived here following a very unsatisfactory stay for two nihts at the Mercure in Nottingham Sherwood Hotel, to find a very modern hotel with excellent bedroom and facilities, within a close distance of Chester centre. The staff were very welcoming and helpful having ensured we had a room with a hand shower as my partner having had an eye operation, required to keep her head and eye dry. The breakfast was substantial, but regret we did not partake of the evening meal as we had a large lunch in transit from Nottingham to Chester, but the menu looked a very appertising choice. All in all a very satisfactory move to the Chester Mercure, which made our final destination very easily reached near Ruthin.

Dear Peter, THANK YOU, THANK YOU the team and I are so happy you enjoyed your time with us and we can’t wait to see you again Kind regards Mark and the team

A bit disappointing

Ocena na stronie TripAdvisor 2.0/5

calmted Couples - 14/09/2019 Opinia zatwierdzona w TripAdvisor

Wanted restful easy break. Used to Ibis nd Novotel and loved their shower pods. As we are in our 70s and can no longer get n and out of bath we were really looking forward to this as Mercure is one step up price-wise from the other two in Accor Group. We gor ordinary bath with whower over it - no use to us. We'd lso noted on booking form we had mobility problems. We were not informed there were no lifts and we were on second floor. We had a four night stay and on the third and fourth nights we were locked out our room as the room lock itself was faulty. They reprogrammed it on third night but same fault occurred on fourth night. We were glad it was time to go home then. All the staff were very attentive and friendly and cannot be held at all responsible for the problems within the building itself. Sue and Richard were specially good.

Thank you so much for your time taken to review our hotel following your recent stay. My team and I are so sorry your stay wasn't perfect. However I would like to thank you for your feedback regarding Sue and Richard Kind regards Mark and the team

A stay in Chester

Ocena na stronie TripAdvisor 5.0/5

YDave Couples - 05/08/2019 Opinia zatwierdzona w TripAdvisor

The staff were the most friendly and knowledgeable about the Accor Hotels product. The hotel was centrally located and catered for my wife's gluten intolerance exceptionally well, especially at brekfast.

Dear YDave Thank you so much for your time taken to review our hotel and for the fabulous five star review which I was delighted to read. I was so glad that the team looked after you and we are received several positive comments regarding our "gluten free" section at breakfast. I am so glad that you enjoyed your stay and hope that we can welcome you back soon. With kind regards Catherine

Overnight in Chester area

Ocena na stronie TripAdvisor 4.0/5

J5251MTsusanm Family - 24/07/2019 Opinia zatwierdzona w TripAdvisor

The hotel was close to park and ride for Chester centre a quick and cheap trip into the city. The hotel was very comfortable. The staff were very friendly and helpful and always visible when needed. The bar is comfortable and the dining room airy. The windows look on to a well kept garden. Food is good and a great breakfast.

Dear Susan M Thank you so much for taking the time to review our hotel and I am glad to read that you found the hotel comfortable and the team helpful and friendly. I am so glad you read that you enjoyed the facilities and thank you for commenting on the breakfast we have been making lots of changes and improving the offering. I hope that we can welcome you back soon to the hotel. With kind regards Catherine Holmes General Manager

Narrow door ways

Ocena na stronie TripAdvisor 3.0/5

Tony S Couples - 18/07/2019 Opinia zatwierdzona w TripAdvisor

Very difficult for wheelchair users to get into rooms due to narrow doorways. After asking for a room with a wider doorway I was informed they were all the same although I disagreed, I was moved to another room were the door opened a fraction wider. Room OK but not great,but breakfast worth every penny

Dear Tony S Thank you so much for your review and taking the time to comment following your recent stay. I am so sorry if any information given to you has been incorrect. We do have adapted rooms which are available and these do have slightly wider doorways. Thank you for your wonderful comments regarding breakfast and i am so glad that you enjoyed this. We have been making lots of improvements in this areas and so lovely to read your comments. If i can be of any assistance with regards to bedroom allocation please do let us know. With kind regards Catherine Holmes General Manager

My Favorite Mercure Hotel

Ocena na stronie TripAdvisor 5.0/5

pd592019 Business - 15/07/2019 Opinia zatwierdzona w TripAdvisor

I book this hotel even if it is a longer drive from where I am going Service is excellent rooms are fitted to a very high standard and the location is convenient. I would recommend staying here for any perpose

Dear Pd592019 Amazing thank you so much for your five star review and so glad that you enjoy staying with us. I am delighted to read your comments and will ensure to pass these onto the team. I hope that we welcome you back soon and if I can be of any assistance during your stays please do let me know Kind regards Catherine Holmes General Manager

Friendly & competent staff but Hotel not up to standard

Ocena na stronie TripAdvisor 2.0/5

JohnMcCheshire Couples - 02/07/2019 Opinia zatwierdzona w TripAdvisor

Staff very helpful & friendly at reception.Thankfully we got an upgrade to a Privilege room because the Classic rooms we saw on the same floor looked very tired indeed & smaller!. The bed was a little tired so not great as we have a firm mattress. Room was small for the non refundable price pad with only just enough room to walk around the bed. TV did not work on several channels due to "no HDMI connection" whatever that means. Chester was very hot and air con would only turn down to 18C & duvet was winterweight. Shower worked before we went out for dinner but only gave tepid to cool water BUT following morning it would not work at all so we filled the bath. The shower came on while in bath then would not turn off. Breakfast was worse than a greasy spoon with hot plates of overcooked sausage & bacon and congealed fried eggs. Why not scrambled eggs. Make your own toast tea/coffee in a machine with the most foul orange juice. Not a word spoken by breakfast room staff apart from "room number". Only stayed here because of points BUT I am now complaining to Head Office because they stripped my points despite being told that it was the booking date which was the deadline for not losing over 2000 Loyalty points!! Shocking and very poor value especially as the taxi fare into Chester is £5.10 plus tip and black cab back £7.20

Dear JohnMcCheshire Thank you for taking the time to review our hotel and for commenting with regards to your stay. I am glad that you took the opportunity to upgrade to a privilege room and enjoyed the facilities there in. The smaller rooms you may be referring to our Compact doubles which are at a significantly lower price bracket than the larger classic room. I will certainly get the TV looked at in your room, and I believe may be just an rebooting of the channels on that particular TV. I was very sorry indeed to read your comments regarding breakfast and this is certainly something we have been working with our team to improve. I was very surprised to read your comments on the orange juice, this is served fresh daily. We will of course cook scrambled eggs should you so wish. We do not have it on the buffet as a standard though. I'm not entirely sure with regards to your Le Club points and your comments. Perhaps you can call me or email me and I can look into this for you. There are other options with regards to transport and there is a park and ride not far from the hotel at all if you wish to use an alternative options to taxi to get into town. With kind regards Catherine

A breakfast shortcoming.

Ocena na stronie TripAdvisor 3.0/5

johnhs510 Couples - 13/06/2019 Opinia zatwierdzona w TripAdvisor

On day 2, breakfast was a disaster. Both machines that dispensed hot drinks failed. No butter available for toast. No fruit juices available and no hot water for tea. The table was not clean and the carpet underneath was littered with crumbs. Buffet items present but no utensils to serve them. Now the good points. The hotel is pleasantly located 2km from Chester city centre with adequate free car parking. Attached to the hotel was a fitness centre and pool with all facilities- these were very good. Comfortable rooms. Very good check in/out experience. Notwithstanding the shortcomings, which I would think was a one-off, would stay at this hotel again.

Dear johnhs510 Thank you for your feedback regarding our breakfast service. I am so sorry that on this one occasion we did experience both of our coffee machines to fail and this resulted needing a technician call out to site and yes I do not wish our guest to have this experience again so have put in quite a number of actions in order to ensure we have the support required. I have been working very hard with the team to improve the service levels in the hotel and a big focus of mine is breakfast service, and the cleanliness around the hotel. I would like to ensure you that this is on my radar as its very important to the start the day well and to ensure all our guests receive wonderful service at breakfast. I am so glad that you enjoyed the location of the hotel and made use of the pool and facilities in the gym and thank you for your wonderful comments regarding your experience at reception with arrival and departure. I hope very much that we can welcome you back to the hotel soon. With kind regards Catherine Holmes General Manager

staff were nice but just had to keep aplogising for bad service and poor facilites

Ocena na stronie TripAdvisor 2.0/5

JulieS6404 Family - 09/05/2019 Opinia zatwierdzona w TripAdvisor

The bed broke in the middle of the night, the room wasnt ready at check in, there was no one at the bar when trying to get served and then 13.50 for a glass of wine is just ridiculous!! even for hotel prices. The bath had black hairs in it, The decor was a little shoddy tbh. The pool was nice but the man who was at the desk was a nice enough man but was just dressed in his jeans and unshaven - looked really out of place. there was no life guard so our kids who are 14 could not go in alone and so wewere told we had to stay at the poolside to watch them which is a bit silly at age 14

Dear Julie Many thanks for your review. The gentleman you met at reception was one of our personal trainers, please do accept my apology if his appearance did disappoint you in any way. Our pool does not have a lifeguard has this is a shallow pool. Although even with a lifeguard onsite we would except children to be supervised by their own parents. Once again many thanks for your review, Kind regards

Disappointing

Ocena na stronie TripAdvisor 3.0/5

Stephen M Couples - 21/04/2019 Opinia zatwierdzona w TripAdvisor

Very small room. Terribly cramped. Had the spevial deal including bottle.of Prosecco but did.not feel like drinking it in room. So depressing. Noisy plumbing. Could not fault the staff who were helpful at sll times

Dear Rivermead36 I am sorry if you were disappointed by our compact room. Although smaller than our classic we do feel they offer good value for a short stay in Chester. Still I would like to thank you for taking the time to share your experience. Kind regards

Rest and Relaxation

Ocena na stronie TripAdvisor 5.0/5

Ian F Couples - 16/03/2019 Opinia zatwierdzona w TripAdvisor

My wife and I have been visiting the Abbots Well Hotel for the past 20 years and can genuinely say we have never been disappointed. Comfortable clean rooms, excellent food (both breakfast and evening dinner) and friendly welcoming staff. No wonder we keep coming back.

Relaxing stay

Ocena na stronie TripAdvisor 4.0/5

peterw446 Solo travel - 26/02/2019 Opinia zatwierdzona w TripAdvisor

Good location to visit both Chester and the surrounding area. Friendly staff. The hotel was very quiet when I was there which was just what I wanted to get the rest I needed. Hoping to go back again with my partner to explore the loacl area.

Good stay

Ocena na stronie TripAdvisor 4.0/5

John M Couples - 01/01/2019 Opinia zatwierdzona w TripAdvisor

Excellent stay. Roon was great though needed a tojlet brush. Evening meal let down by nervous, untrained waiter. He should be taught to take drinks part of order immediately, not wait for the food to be ready. Staff very pleasant, though.

Dear John Many thanks for taking the time to pass your constructive comments onto me. I am pleased that you enjoyed your stay and many thanks for the kind words. We hope to welcome you back soon. Kind regards

Mercure reputation

Ocena na stronie TripAdvisor 3.0/5

Fiyaz K Business - 22/12/2018 Opinia zatwierdzona w TripAdvisor

I stayed at this hotel due to mercure reputation, hotel is very dated.Room a bit dark and dull.Revamp reception. Generally courteous and helpful staff. For same price one can get a much better experience place.

Dear Guest Many thanks for taking the time to write a review I am pleased that you enjoyed the hotel In advance thank you. Kind regards

Najnowsze opinie: 20

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