Mercure Chester Abbots Well Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 652

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Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Opis

O hotelu

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Nasze pokoje

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Lokalizacja hotelu

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

Pozycja GPS:53.185516, -2.848045

Telefon
Faks +44 161 388 0915

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 652

Ocena TripAdvisor  3.5/5  Liczba opinii: 2 700

AMAZING apart from the food.

Ocena na stronie TripAdvisor 4.0/5

1996elj Opinia zatwierdzona w TripAdvisor

Will be returning regularly with out two little dogs. The staff are absolutely lovely, bedrooms amazing, hotel beautiful. The only reason we didn't give it 5 star is because the food is very average for the very expensive price! We had main and dessert and it almost felt like it had been frozen or out of a tin :( but wont phase us, will still stay in future and eat out somewhere else! X

Hi 1996elj, Thank you for taking time to share your positive feedback and thank you for telling us how your stay could have been improved too. It is a real shame that your dining experience was poor as we typically receive positive comments regarding our food offering, I am sorry that this wasn't your experience. We really hope we are able to welcome you back again soon. Regards, Richard & all the team

An Education

Ocena na stronie TripAdvisor 1.0/5

teecee_2009 Friends getaway - Opinia zatwierdzona w TripAdvisor

Well we didn’t expect to become fluent in ‘scouse’ during this Xmas break but interestingly we could hear every word of the full blown argument through the paper thin walls from the couple next door - yes, even through my earplugs. It went on incessantly until 0200hrs before the incredibly loud ‘make up sex’ started however according to reception they attended a couple of times to listen but couldn’t hear anything. Yeah, right…we don’t believe you Mecure. We stood outside the room and collared a member of staff passing by asking him to sort the occupants out but were told he would mention it to reception (eye roll) If you were the selfish couple in room 120 shouting at each other to F off out of the room then please, next time, do us all a favour and do just that. When we complained to reception about the lack of sleep and action all they could do was ask each other what to do and then mention emailing the manager who was away until Tuesday (eye roll 2). There was so much wrong with this hotel as mentioned in other reviews so listen if you don’t want to feel completely ripped off and wondering how the heck people even consider giving this place 5 stars….! Have they actually ever had good service and comfort? The positive … yes there’s always one of those…was the food and the staff we came across during our stay who were polite and friendly - even the unhelpful reception staff. Not bad considering everything else that was just diabolical. As you can imagine, we will never return…educational lesson learned !

Dear teecee_2009, Thank you for taking time to share feedback of your recent stay with us in Chester. Naturally, I am very sorry indeed that your experience was poor and not worthy of a higher score rating. The on duty team acted upon your feedback and in fact investigated your feedback at the time on four separate occasions but did not find anything out of the ordinary at the time and could not pinpoint where the noise you referred to was coming from. This included visiting rooms either side and above the room you occupied. I am sorry that this caused for a restless sleep. Our team are all empowered to deal with feedback as it arises so it is a shame that your comments were not dealt with at check out and thank you for escalating to our front of house manager via email. I am sure you will appreciate people book hotels for all manner of reasons and we unfortunately cannot 'vet' everyone prior to staying. We all work really hard to offer our guests an enjoyable experience and are genuinely disappointed if we do not achieve this. I really hope that you give us the opportunity to look after you in the future. Regards, Richard & all the team

Would stay again but, would request ground floor and take my own brandy balloon.

Ocena na stronie TripAdvisor 4.0/5

David L Opinia zatwierdzona w TripAdvisor

I booked a comedy dining evening for my wife and me for our Ruby wedding anniversary. I am disabled, and I just assumed that given the number of rooms spread over two floors, there would have been a lift should we have been given a room on the first floor. Unfortunately, not, so two flights of stairs were hard work, but worse was the trek to the room once I managed to get up the stairs. We booked a second night which wasn't part of the comedy dining and mentioned the problem with my mobility to the reception staff, in fairness to them they then gave us an upgraded room on the ground floor for our second night, also have to say that the staff were amazing and very friendly. Personal little niggle, not a snob by any means, I enjoy a nice brandy or cognac, Martel at the bar for over £5.00 a shot which was to be expected but, not one brandy balloon at either bar so ended up with a tumbler, not good, lesson learned if we were ever to stay here again take my own brandy glass with me. Breakfast, is amazing, with enough variety to suit all tastes.

Hi David, Thank you for taking time to share your positive feedback following your recent stay with us in Chester, thanks also for letting us know how your stay could have been improved. I am sorry that you were not offered a brandy glass at either bar and will ensure that this is addressed. I really hope we are able to welcome you back again soon. Regards, Richard & all the team

Stay away!

Ocena na stronie TripAdvisor 1.0/5

David S Couples - Opinia zatwierdzona w TripAdvisor

The hotel is in need of a major make over, the worst hotel I’ve stayed in, extremely noisy, the shower wasn’t working and overall very grubby. When you pay over £300 for the stay (2 nights), you would expect everything to work. Reported it to reception, we were told the maintenance man was not in. There was large chimney (ducting) directly outside our window, not sure what it’s used for? There was a constant banging noise (like a door being slammed) every few seconds. This is the part I don’t get, we spoke to the reception about our concerns and because we booked it through booking.com they couldn’t do anything about what was reported. My advice is to stay well clear of this run down establishment.

Hi David, Thank you for taking time to share feedback of your recent stay, I am very sorry indeed that your time with us was disappointing. As you will appreciate we are in business to make our guests happy, something that we work really hard to achieve and are most disappointed when we aren't successful. If you contact me at richard.dixon@mercurechester.co.uk we will investigate further and look at a solution for you. Regards, Richard & all the team

A very nice hotel with pleasant staff and a great location for visiting Chester

Ocena na stronie TripAdvisor 5.0/5

John W Opinia zatwierdzona w TripAdvisor

Had a very pleasant 3 nights hotel staff very friendly and helpful ,breakfast excellent with plenty of options to choose from as was the evening meal ,rooms well maintained and kept clean by hotel staff The hotel is a five minute walk from a park and ride in to Chester town centre ideal to spend time sightseeing and shopping

Hi John, Thanks so much for sharing your top scoring review. It is always lovely to receive such feedback and glad you enjoyed the Chester sights too. Looking forward to welcoming you back again soon, Regards, Richard & all the team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 648 Liczba opinii 9.5/10 Lokalizacja
  • 1 550 Liczba opinii 5.9/10 Pokój
  • 1 670 Liczba opinii 8.9/10 Obsługa
  • 19 Liczba opinii 5.3/10 Internet
  • 750 Liczba opinii 5.6/10 Komfort
  • 651 Liczba opinii 8.7/10 Śniadanie
  • 646 Liczba opinii 6.5/10 Czystość
  • 634 Liczba opinii 6.2/10 Jedzenie

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