Mercure Bolton Georgian House Hotel 3 estrelas

Friendly staff. Decent sized car park. Comfortable bed. Large room but so dated. Vintage bathroom, misfitting carpet, tatty decor, old wooden wardrobes and cupboards, no power sockets near the bed for phones etc. Please see the attached photos.

We travelled here as a group and have to say we received amazing service from check-in to check out. The hotel rooms are dated but clean and welcoming, sheet and pillow clean and changed daily, the breakfast was good and nice selection, staff were all very accommodating and friendly. The bar area is comfortable and good food served ,, the bar staff we friendly and helpful for our group booking arriving at different time. Would recommend staying here.

The pool staff and bar staff were friendly however the assumed brasserie manager was not great. 5 of us wanted to eat together and so the bar staff asked if a recently vacated table could be cleared, the man (assuming in charge) said “no because the people that were there might come back” I said there were 5 of us and the table that was available only seats 3 … he again refused stating the people might come back despite the fact that they had clearly left, left all their dirty pots and empty glasses and tissues… and clearly had vacated with no intention of returning I then had to pull two tables together, gather extra chairs so that we could eat together … no assistance from the man in charge or other staff. The man in charge then proceeded to direct the staff to clear the table we had asked for and place the sign back on the table as “reserved for those with guide dogs” I mean I’m fine with making allowances for anyone that needs them however from 7pm-10:15 the table remained empty … It remained empty until we went back to our room at 10:30 … at which point the kitchen was closed therefore the elderly people that were there were extremely unlikely to return Drinks ! Mega expensive £10:80 for a double gin …no mixer included as I have soda from the pump and not tonic ! Almost £30 for a standard bottle of white SB Food: underwhelming Nachos … no sour cream (despite being advised on the menu) only guacamole, (spoonful at the most) a drizzle of warm cheese sauce and then the weirdest thing …blobs of sweet chutney and not salsa !! We ordered a sharing platter … it came with cured meats, olives, hummus, 1 clove of garlic, a sprinkle of feta and the “selection of bread” was only two thin slices of French stick … this is meant to be for sharing for 2 ! Awful .. the meat was piled on and the hummous dish full but with only two small pieces of bread you were basically left with meat to dip in hummous .. definitely not worth £18 !! Rooms: not worth £158 per night for the family room… the bathroom was mouldy as the fan didn’t work, loose sink taps. Only two towels for three people . Its a shame about the grumpy man in charge, I felt sorry for the other staff , from the exterior this looks lovely but it definitely needs some TLC and staff that want to provide the customer with an experience that measures 10.

We would just like to praise the service we received when using the conference facilities! It’s a great location and the conference facilities are excellent We can’t praise enough the support we receive from Julie She is always incredibly helpful, responds quickly to any requests and always takes time to have a laugh and joke with us !

Very dated rooms, the decor actually gave me headaches, think grandma’s carpet in the 60s ! And a brown very old bathroom coupled with yellow flickering lights! Definitely go here if you want a migraine! Add to that a faulty fire alarm that they are unable to fix or turn off in a hurry going off at 11.30pm on the first night, and 2.30am on the second night Our meal was due to be served at 18.00 but still nothing at 19.30 ! Food in general not great. Croissant underbaked and sausages cremated. My 6 year old could make better. Half the menu wasn’t even available because they had ‘ran out’ I will be writing to guide dogs about all of these issues as it’s not a good environment when you are trying to train a new dog, such a waste of charitable funds. And GD’S must be paying them a killing. I am going to suggest they need to find more suitable accommodation in future, this is unacceptable.