First room taken was difficult to find up a shady old wooden outside staircase . Then turns out that there were electrical issues. Another room sorted which looked fine but with the worst shower ever !

Food great , breakfast for gluten free not good ,rectified by refund The room was cold and uninviting The door was dangerous needs health and safety to look at it , there was no room service, poor service

For us this is a perfect location for an overnight stay enroute to the lakes very peaceful good food and above all excellent staff. The rooms are warm and clean this was our second visit and another already booked for next month.

A Charming character filled residence!! We certainly felt privileged in a privilege room, and experience customer service but I’m afraid to say it’s quite rare these days in the United Kingdom, but it felt quite normal in this hotel.

The hotel was really nice. Hotel staff were splendid and professional. The downside though I wasn't told to register my car so expecting a parking fine anytime soon. Though I was assured it would be cancelled

I enjoyed my stay and would stay again. It wasn't perfect but any problems were quickly sorted. All the people working at the hotel were nice and very helpful. We had two evening meal in the hotel restaurant. The first night was very busy but service was good. The steaks we ordered were undercooked. My wife sent hers back and it was still undercooked! The price of our meal was reduced to compensate us and we were happy with this. Breakfast was very nicely cooked using good quality ingredients. The room had recently been refurbished and had some issues. Cupboard doors were badly fitted and fridge had been put in a cupboard, so did not work. I took the fridge out of the cupboard and it worked great. Very quiet and cool. We used the swimming pool twice and had a good experience. Some work was being carried out and because of this, there was some issues with dust.

We have stayed here several times over the last 20 years as really only viable option if visiting relatives in Accrington. At many levels it is a nice place and could be up there with the high scorers but the details let it down sadly . Staff are excellent but need more on reception at busy times . Mask wearing was so variable . Very concerned on the Monday we arrived. No masks at Reception or in bar and mostly no in restaurant in evening or breakfast next morning . Bad . Then clearly change of staff shift and Manager of restaurant who has been there for many years, and his now mainly female staff, all mask wearing and social distancing . Good. Sadly few guests wore despite some coughing and spluttering. Ugh . Food - evening meal was good . Breakfast variable as much food had clearly been sitting there too long ( hard skin on fried eggs was horrid) Juice tasted cheap . Our room was ok . Lots of space . Bed excellent. Had asked for a quiet room but only quiet after spa and bar guests left as people sat outside loudly late. Constant noise of motorway but actually as it was constant it could be ignored . Our doors were not aligned so had to slam both entrance door and bathroom door to get them to shut 🤷‍♀️. Bathroom clearly not designed with females in mind. No shower cap . Nowhere to hang clothes. No second towel for washed hair etc etc. Women will recognise this. Or even long haired men . Would have preferred attention to smaller details to a fancy jacuzzi bath tbh . We were told we could only have complimentary water if we booked Executive. 😂😂. I have travelled widely Africa Asia Europe and never encountered water snobbery at this level ( ref attention to detail point ) . Check in and check out easy which is good though but although I gave Amex details and there is a £150 allowance pending from date of arrival , no credit facility was set up ( much to the horror and chagrin of our breakfast waiter as we had an Expresso coffee not knowing it was over £2 extra so had not brought down cash - attention to detail reference again ) and really , an extra charge 🤔🤭😿😂 Spa and swimming pool - first time I didn’t use as too crowded and no COVID awareness it seemed sadly by guests This hotel needs to decide who it is aiming at . I understand it is difficult in current situation and a business needs to be profitable. But cheap economies cause a bad vibe. This hotel could be so so good with the right focus, staff well being and not trying to be all things

Stayed overnight on 31st August. Lovely hotel, spotlessly clean. Good facilities, nice swimming pool. Friendly staff on reception, quick check in..Good price, and our room was upgraded. Used quick check out system when leaving, Would definitely return if visiting this area.

Excellent place to be, family friendly, spacious rooms. We had a wonderful time. Gym and spa, nice breakfast and welcoming staff. Available parking but you have to pay. We were lucky to find it free during our stay.

Located very close enough to the motorway network to be easy to get to, but far enough away and shrouded to ensure that there is no noise, this is a great hotel with exceptional facilities, including the pool, spa and gym. It was made better with its new refurbishment and decor last year. The staff are always so friendly and welcoming and nothing is too much hassle.

Never met such cheerful, helpful staff. Especially those in the restaurant!!! They couldn't be any friendly. Big thank you to them all! The hotel spa is great, the pool and all the various team rooms were lovely,

Room was spacious and spotlessly clean. Coffee and tea in room and we collected additional from reception. Booked meals as part of package, food was delicious and great value. Car parking fees were suspended which was good news, no need to book parking space in advance as huge car park at side of hotel. Young lady in spa was on her hands and knees cleaning skirting boards, ensuring everywhere was clean. Staff were all friendly and helpful. We enjoyed seeing the guests at the 2 weddings that took place during our stay. Book direct with Accor for best value.

I had rang two days before to secure room 72 and told this would be put against my details, on the system as loyalty card holder. Room had been given away to someone else. My room booking had not been made however the girl on reception was a little hostile.

Clearly this is a popular venue for weddings Regrettably it’s not much fun if your not part of the celebrations The music went on till half past midnight! Not a great nights sleep to be honest Won’t be back

The hotel has changed a lot since our last visit 20 years ago. There was a queue at reception due to an awkward group of guests tying up one receptionist. Our room was massive, very clean, super comfortable beds and plenty of towels for the three of us. Breakfast was generally good, but only a limited range of cereals and the hot selection was not replenished quickly enough whilst we were there. Excellent value for money compared to the wedding venue where we had spent the two previous nights. We will certainly return if the need arises.