Mercure Blackburn Dunkenhalgh Hotel & Spa 4 estrelas

Nota clientes Avis (Classificação ALL) 4.2/5 1.349 comentários

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 2
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, Reino Unido

Descrição

Extras do hotel

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 300 guests

  • Os salões de beleza oferecem uma variedade de tratamentos

As nossas opções de alojamento

Localização do hotel

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
Reino Unido

GPS:53.768386, -2.39473

Telefone
Fax +44 1254 872230

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

CAMEO RESTAURANT

O renomado restaurante do Mercure Dunkenhalg também oferece sabores frescos graças ao projeto de reforma. O restaurante foi redecorado para aumentar o charme e elegância, em ambiente ainda mais convidativo.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.2/5  1.349 comentários

Classificação do TripAdvisor  4.0/5  702 comentários

£100 car park fine

Nota Tripadvisor 1.0/5

seanmC1833TD Avaliação com certificação TripAdvisor

Got a car parking ticket of £100 due to very poor lighting in the car parked. Arrived late and just wanted to check in. Gave my license number and still got a £100 fine two weeks later. Hotel was awful too not worth the money in every sense. Called the receptionist they said they can’t do anything about it. Seems a bit of a scam tbh

Thank you for sharing your experience, and we’re truly sorry to hear about the issues you encountered, particularly with the car parking fine. We understand how frustrating this must have been, especially after arriving late. While we do ask guests to provide vehicle details to avoid fines, it’s clear that something went wrong in this instance, and we sincerely apologise for the inconvenience caused. Regarding your overall stay, we’re sorry it did not meet your expectations, and your feedback will be shared with the relevant teams to address areas that need improvement. If you would like to discuss this further, please do reach out to us directly, and we’ll do our very best to assist you – h6617-fo@accor.com (front Office Manager) Kind regards Nick Parry. General Manager

Disappointed

Nota Tripadvisor 3.0/5

Steve w Avaliação com certificação TripAdvisor

Check was very efficient staff were very welcoming and friendly. Paid to upgrade to an executive double really disappointed as it was 2 single beds zipped together which dipped in the middle resulting in a poor night's sleep. Breakfast was ok however the buffet was poor waiting for fresh food to come out waited far too long so the food already on your plate had gone cold several staff walked past and no one went into the kitchen to bring out fresh items big let down. We stay in many different hotels but would not recommend to friends for the reasons outlined above. Struggling to understand why an executive double room would consist of two single beds 😳

Thank you for sharing your feedback with us. We’re pleased to hear that you found our check-in process efficient and our team welcoming and friendly. However, we’re truly sorry to learn that your experience with the executive double room and breakfast buffet did not meet your expectations. We understand how disappointing it must have been to have a poor night’s sleep due to the bed and to experience delays during breakfast. Regarding the bed, our executive rooms are sometimes configured as two singles zipped together to offer flexibility for our guests, but we regret that this impacted your comfort. Your comments about the breakfast buffet are also concerning, and we’ll be sharing them with the team to ensure we address these delays and provide a more seamless dining experience moving forward. We appreciate your feedback, as it helps us improve, and we hope you might consider giving us another chance in the future to provide a better experience. Kind regards Nick Parry. General Manager

Great team player

Nota Tripadvisor 5.0/5

Uzzzzy Avaliação com certificação TripAdvisor

We were greeted by lovely friendly Semoyal Nauman and we felt very welcomed he was very professional tried his best to meet our needs he was very efficient and kind went out his way to find a room as we requested with useful information on arrival everything was explained to us we believe the on duty manager needs to credit this lovely man in reception who acknowledged us straight away we believe the manager needs to give Semoyal an amenities or reward for this great team.player who will go far. Thank you for making us feel welcomed and thanks for a great stay.

Thank you so much for sharing your kind and detailed feedback! We’re delighted to hear that Semoyal made such a wonderful impression and went above and beyond to ensure your stay was comfortable and welcoming. We will be sure to pass along your lovely comments to him and our management team – it’s always fantastic to recognise team members who embody true professionalism and exceptional service. It was a pleasure having you stay with us, and we hope to welcome you back again soon! Kind regards Nick Parry. General Manager

What an upgrade.

Nota Tripadvisor 4.0/5

Jayne S Avaliação com certificação TripAdvisor

Welcoming entrance. Check in was easy. Room shower was broken so we were upgraded to the delay bridal suite. It was so lovely. Breakfast was fantastic. Restaurant had a limited choice but was nice. Spa was ok, we used the pool, steam rooms and sauna. The sauna wasn't that hot though. There isn't much in the surrounding area in walking distance. All in all a fab couple of days away.

Thank you so much for taking the time to share your experience! We’re delighted to hear that you had a warm welcome and an easy check-in process. We’re also glad we could upgrade you to the bridal suite, and it’s wonderful to know you enjoyed it. It’s fantastic that you found the breakfast to be fantastic and had a pleasant experience in the restaurant, even with the limited menu. We also appreciate your feedback on the spa facilities and will look into the sauna’s temperature to ensure it meets expectations. We’re thrilled you had a great couple of days with us, and we hope to welcome you back for another relaxing getaway soon. Kind regards Nick Parry. General Manager

2 nights Spa weekend

Nota Tripadvisor 3.0/5

Sharon B Avaliação com certificação TripAdvisor

The staff were very friendly, especially Sarah who worked in the main restaurant. The treatments in the spa were lovely and the staff made sure you relaxed. The hotel was tired in places, and all the extras were expensive. A bottle of Prosecco was £39. We had booked an afternoon tea which was nice, but the scones were shop bought. My mum and sister in-law got a pot of tea, I drink coffee and got a small cup of coffee, when I asked for another I had to pay £4.60 for the pleasure, just little things like that kind of spoiled the experience. I suggest that they provide a pot of coffee with afternoon tea. We had booked a room with 2 double beds and my mum had her own room, they told us they had upgraded us….the room was nice but we ended up with 2 very thin single beds, so not as wide as a normal single. The bathroom was ok but needed a bit of care. Overall we had a nice stay and had a lovely time spending time with family. I couldn’t put it at a 4 star.

Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed spending quality time with your family and appreciated the friendliness of our team, particularly Sarah in the main restaurant. I’ll be sure to pass along your kind words to her. It’s wonderful to know you found the spa treatments relaxing and the staff attentive. However, I’m sorry to hear that certain aspects of your stay fell short of your expectations. Your feedback regarding the pricing of extras, the afternoon tea experience, and the accommodations is invaluable to us. I appreciate your suggestion about offering a pot of coffee with afternoon tea. I regret that the room configuration and bathroom condition didn’t meet your expectations, especially after the upgrade. We are continuously working to improve our facilities, and your insights will help us focus on areas needing attention. Once again, thank you for sharing your thoughts. I hope you’ll consider giving us another opportunity in the future to provide you with a stay that reflects the high standards we strive for. Kind regards Nick Parry. General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 254 comentários 9.2/10 Localização
  • 1.239 comentários 7/10 Quarto
  • 1.112 comentários 8.1/10 Serviço
  • 21 comentários 4.1/10 Internet
  • 834 comentários 6/10 Comida
  • 440 comentários 7.5/10 Centro de Bem-Estar/Spa
  • 411 comentários 6/10 Limpeza
  • 387 comentários 7.2/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.