ibis Manchester Centre Princess Street

Dear Eddee14, Thank you very much for taking the time to express your disappointment with your recent visit. Firstly, let me apologise once more for the disturbance caused by the current building renovation works. As we've discussed when you raised your concerns after, the hotel isn’t responsible for the way those works are advertised online and you can rest assured that your feedback has been forwarded to our Head Office so they can take all appropriate actions to prevent re-occurrence. At hotel level, we have clearly displayed signs at Reception and in the Lifts to inform our guests that noise disruption will occur Monday to Friday between 8:30am until 4:30pm and Saturday from 11:00am till 3:30pm. I apologise if you found my behaviour unprofessional which I was shocked and upset to read since I constantly receive positive guests' feedback about my helpful & friendly service. Thanks again for sharing your concerns as those are invaluable in our effort to continuously improve the quality of our facilities and services. We hope that we’ll have the opportunity to welcoming you back in the future for a more peaceful time. Kind regards, Frederic Dumont General Manager

Dear Skeletor1986, Many thanks for letting us know about your dissatisfaction with your recent stay. I apologise if, on this occasion, you couldn't enjoy a peaceful time due to the disturbance caused by the current building renovation works. Unfortunately, those have been planned at short notice by our Head Office and as a matter of urgency. Signs have clearly been displayed at Reception and in the Lifts to inform our guests that noise disruption will occur Monday to Friday between 8:30am until 4:30pm and on Saturday from 11:00am till 3:30pm. I'm sorry for the lack of information provided on the website at the time of booking but since the hotel isn’t responsible for the way those works are advertised online, rest assured that your feedback has been forwarded to our Head Office so they can take all needed actions to prevent re-occurrence. I apologise if the standard of the room wasn't to your satisfaction nor to our usual high standards. Our Head Housekeeper and Maintenance Engineer have been informed about your findings and they will do whatever is necessary to avoid similar occurrences. Thank you again for raising your concerns as they will certainly help us in our constant aim to improve the quality of our products and services. We hope that you'll give us the chance to seeing you back in the future for a quieter experience. Kind regards, Frederic Dumont General Manager

Dear ShelbyMJ, Thank you for giving us some feedback about your recent stay. I'm pleased that our central location was convenient and that our facilities met your needs. However, I'm sorry to hear that you were disturbed through the night by the external street noise. Because of our location in the city centre, it can be difficult to stop all outside nuisance although all our rooms are equipped with double glazing windows and complimentary ear plugs are available at Reception. I apologise if this wasn't sufficient on this occasion. May I mention that some of our rooms are facing the back of our hotel and tend to be quieter but, as their availability is limited, we would advise guests to ask for those prior to arrival so they can be pre-allocated. Thanks again for sharing some thoughts and we look forward to welcoming you back for an even more pleasant time. Kind regards, Frederic Dumont General Manager

Dear 207grahamc, Thank you very much for taking the time to review your latest stay with us. Firstly, let me clarify that we have discussed the matter further and reached a mutual agreement to close this case, although you had already sprayed your complaint on various social medias so the damage is done. Nonetheless, I am still sorry for the disturbance you've experienced in the morning caused by the current building renovation works. Signs have clearly been displayed at Reception and in the Lifts to inform our guests that noise disruption will occur Monday to Friday between 8:30am until 4:30pm. I apologise for the lack of information provided on the website at the time of booking but since the hotel isn’t responsible for the way those works are advertised online, rest assured that your feedback has been forwarded to our Head Office so they can take all appropriate actions to prevent similar occurrence. I'm also sorry to hear about the shortfall in our cleanliness standard you've noticed on this occasion. Our Head Housekeeper has been informed so all needed measures will be taken so it doesn't happen again. However, I’m surprised that you only reported your findings at check-out. Indeed, would you have raised the issues to Reception when you noticed them, the Team would have offered you alternative options (i.e. move rooms…) in order to make your stay much more pleasant. Thanks again for sharing your concerns as this will truly help us in our constant effort to improve the quality of our products and services. We hope that you'll give us the chance to welcoming you back in the future for a more peaceful and hassle-free time. Kind regards, Frederic Dumont General Manager

Dear Veskar 2021, Thanks for expressing your disappointment with your latest stay. I'm sorry to hear that, on this occasion, we failed to meet your expectations. Firstly, as you've mentioned, the hotel doesn't have a Parking so we wouldn't advertise differently. We advise the University Car Park on Charles Street which is located opposite the hotel as it is the closest but also the cheapest in the area, even at £15- for 24 hours. Secondly, I apologise if there was an issue with the water pressure in your shower. Would you have reported the matter to the Team, we would have offered you various solutions (i.e. fix the problem, change room...) in order to make your experience more enjoyable. Finally, I'm sorry for the disturbance in the morning caused by the current building renovation works. Unfortunately, those have been planned at short notice by our Head Office and as a matter of urgency. Signs have clearly been displayed at Reception and in the Lifts to inform our guests that noise disruption will occur Monday to Friday between 8:30am until 4:30pm. I apologise for the lack of information provided on the website at the time of booking but since the hotel isn’t responsible for the way those works are advertised online, rest assured that your feedback has been forwarded to our Head Office so they can take all needed actions to prevent re-occurrence. Thanks again for letting us know your thoughts as those are invaluable in our effort to continuously improve the quality of our facilities and services. We truly hope that we’ll have the opportunity to welcoming you back in the future for a more peaceful time. Kind regards, Frederic Dumont General Manager