Mercure Milan Agrate Brianza 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 008

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Via Cardano, 2, Lombardia, Italy, 20864 AGRATE BRIANZA, Włochy

Opis

O hotelu

  • Excellent links with easy access to Monza, Como, Milan and Bergamo

  • Fully equipped gym with state-of-the-art Technogym equipment

  • Complimentary shuttle service within a radius of 6.2 miles (10 km)

  • 3 fully equipped meeting rooms, perfect for venues and conferences.

  • 24-hour bar service and exquisite cuisine at Ambar Bistrot

Nasze pokoje

Lokalizacja hotelu

Mercure Milan Agrate Brianza

Via Cardano, 2, Lombardia, Italy
20864 AGRATE BRIANZA
Włochy

Pozycja GPS:45.572569, 9.336986

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

AMBAR BISTROT

Local and Mediterranean cuisine, for excellent comfort food. With a private terrace, Ambar Bistrot is the perfect choice for those who want to enjoy quality food while relaxing.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 1 008

Ocena TripAdvisor  4.2/5  Liczba opinii: 1 266

Certyfikat Doskonałości 2024

Very bad experience with this Hotel staff

Ocena na stronie TripAdvisor 1.0/5

797sidm Rodziny - Opinia zatwierdzona w TripAdvisor

Very bad experience with this hotel management & staff. my wife lost the hand baggages with mobile phone and medicine from the Bill Desk then to they are not ready to show us the CCTV footage I think the staff is being involved in this? They tried many reasons not to show cctv footage which creates alot of doubts on management staff. I will not at all recommend from India to anybody if they want to lose their anything go there sid Indian

Mr. Sid, We are truly sorry to hear about the unfortunate situation regarding your missing luggage. Please allow us to clarify a few important points for transparency. Our hotel is committed to honesty, care, and professionalism towards all our guests. On the day in question, your group left more than 100 pieces of luggage in our lobby without prior notice or a request for storage service. Kindly note that our reception area is designed for guest check-in, guest assistance, and other reception duties. It is not a designated luggage storage facility and does not operate as a custody service. Regarding your request to view CCTV footage, as per our policy and privacy regulations, recordings can only be accessed in the presence and with the authorization of the police. This measure protects the privacy and security of all guests, and we are fully cooperating with the authorities in their investigation. Please be assured that our team is ready to assist the police as required and that we have nothing to hide. We truly empathize with the inconvenience caused. At the same time, we kindly remind all our valued guests that luggage should always be kept under personal supervision unless specific storage arrangements are made with the hotel. Thank you for your understanding. The Management Mercure Milano Agrate Brianza

Nice hotel to stay on the way to Veneto area.

Ocena na stronie TripAdvisor 4.0/5

Temper43 Opinia zatwierdzona w TripAdvisor

We had a previous reservation as we were flying to Milano that day and wanted to leave the Milano region and head towards our destination the next day to the Belluno area in the Dolomites. We received the room normally for handicapped people, it was OK, just the shower needs something to avoid splashing water all over. Bed comfortable and the breakfast was very good and varied. We had dinner in the hotel restaurant and food was very good, and service very kind.

Ocena klientów 4.5/5

Grzegorz K. Rodziny - Opinie potwierdzone ALL

Pobyt się udał ;-)

Ocena klientów 0.5/5

Marcin P. S. Pobyt służbowy - Opinie potwierdzone ALL

Hotel obciążył moją kartę kredytową na kwotę 96 EUR w dniu 29.06, a zapłaciłem za pobyt w hotelu pełną kwotę z FV, tj. 633.50 EUR w dniu 04.07. Była to pełna kwota za pobyt i poinformowano mnie na recepcji, że kwota 96 EUR zostanie zwrócona. Minął już prawie miesiąc i nie ma zwrotu.

Dear Mr.S., Thank you for your feedback. Please allow us to clarify that the €96 charge on June 29th was a preauthorization, processed before your arrival as a standard guarantee of your reservation. This amount was not a payment but a temporary hold, and it was automatically released on our end at the time of your full payment on July 4th. The timing of when the preauthorized amount becomes available again in your account depends entirely on your bank's processing time. From our side, there is only one paid amount €633.50, for which you received an official invoice. If you would like us to resend the invoice or provide any additional documentation, we’ll be happy to assist by resending to your email address. Thank you for your understanding, and we remain at your disposal for any further assistance. Sincerely, Lusjana M. Mercure Milano Agrate Brianza

Not a good experience for us due to lack of a good air conditioning system

Ocena na stronie TripAdvisor 2.0/5

Adrian R Opinia zatwierdzona w TripAdvisor

Air conditioning was insuficient at least for us. I spent a couple of hot spring days at this hotel in Milano (in early June) and the rooms were very warm (hot) despite of the air conditioning system. I changed rooms 2 times and all 3 rooms were almost the same. Almost no air blowing from the vents. Sleeping at nigh was difficult in that condition. I completed the survey sent by the hotel after returning home with a constructive criticism to this bad experience we had and the management seemed not to care about, telling me that the air conditioning system worked fine. Rooms are nice, breakfast is ok and the staff was very friendly and responsive. In my opinion, this is a hotel to avoid in summer if you dont like to be in warm/hot environments.

Dear Mr.Rozenblum, Thank you for your feedback. As previously replied to you, we do care for our guest experience and that's why we changed you the room 2 times. Air conditioning was blowing from the vents but it needs a little time until room can be cold as by your preferred temperature. In your initial room, there was an issue, as already spoked, but in the other 2 rooms you changed the air condition needed time considering that Executive room has 2 rooms and needs more time to refresh. We are sorry that you didn't had a good experience at our hotel, thank you again for your reports that helps us to improve our services. Is clear that each of us want to have the best in a hotel and Air condition these days is very important. Our maintenance team is daily involved on monitoring all our 154 hotel rooms to make sure everything is working properly. We hope to welcome you again at our hotel for a better experience. Sincerely, Lusjana

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 293 Liczba opinii 8.1/10 Lokalizacja
  • 648 Liczba opinii 7.6/10 Pokój
  • 556 Liczba opinii 8.6/10 Obsługa
  • 20 Liczba opinii 5.4/10 Internet
  • 368 Liczba opinii 7.7/10 Komfort
  • 359 Liczba opinii 8.6/10 Śniadanie
  • 297 Liczba opinii 7.4/10 Czystość
  • 86 Liczba opinii 5.8/10 Udogodnienia

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