Mercure Bergamo Centro Palazzo Dolci 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 034

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Mercure Bergamo Centro Palazzo Dolci - Image 1
Mercure Bergamo Centro Palazzo Dolci - Image 2
Mercure Bergamo Centro Palazzo Dolci - Image 3
Mercure Bergamo Centro Palazzo Dolci - Image 4
Viale Papa Giovanni XXIII 100, 24121 BERGAMO, Włochy

Opis

O hotelu

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Buffet continental breakfast.

Nasze pokoje

Lokalizacja hotelu

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 BERGAMO
Włochy

Pozycja GPS:45.692409, 9.672681

Telefon
Faks +39 035 218008

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Transfer
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

BAR L'ACCADEMIA

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 1 034

Ocena TripAdvisor  3.9/5  Liczba opinii: 1 687

Good hotel in central Bergamo. Breakfast room set up needs improvement

Ocena na stronie TripAdvisor 4.0/5

Nicola T Opinia zatwierdzona w TripAdvisor

We enjoyed our stay in this well located hotel in lower town Bergamo. The room was spacious and the beds comfortable. Reception staff were pleasant and helpful. Our experience in the breakfast room was not good. The breakfast food is fine. Lots of choice in a well stocked buffet. However the layout of the room needs to be changed and more staff should be on breakfast duty. We travelled as a group of 3 friends and stayed for 3 nights. We didn't manage to get a table together any morning. We had to clear the tables of dirty dishes ourselves. There was not enough, cups, plates, bowls each morning and we had to wait for utensils to be washed. The layout of the buffet is terrible. People queueing for tea/coffee in narrow space beside those trying to access the hot food. Breakfast staff were working hard but under pressure. Management needs to look at the set up here. Offer incentives for early breakfast, have trolley to clear tables quickly, buy more delf, have staff member to greet guests and assign a table. We would stay in this hotel again but would hope that there would be improvements to the breakfast set up.

Ocena klientów 2.0/5

Wojciech L. Pary - Opinie potwierdzone ALL

Pokój 424 był bardzo niekomfortowy. Pomijając brak jakiegokolwiek widoku jedno z okien było nieszczelne. W pokoju było słychać hałas z ulicy i było zimno. Klimatyzacja musiała nadrabiać wychłodzenie nieszczelnego okna i była bardzo głośna. W łazience był uszkodzony kran prysznicowy. Brak jednej zasłony i zerwana firana, rolety oberwane, smutny widok. Zbyt zmęczeni w nocy żeby reklamować, ale nie tego oczekujemy w 4 * hotelu wybierając pokój privilage.

Nice rooms, but experience let down by overall frontline service.

Ocena na stronie TripAdvisor 2.0/5

Bletchley31 Opinia zatwierdzona w TripAdvisor

Hotel room is large and comfortable, gentleman checking us in very pleasant. Location excellent for the lower town activities. Unfortunately there was a lot that let the overall experience down. Of 2 lifts, one was out of action the whole 3 days we were there even though the hotel was busy. The free internet was unavailable for a whole day - no explanation offered, when we enquired we were advised there was a problem . Having added on a 3rd night booking (prior to our travelling) when we went out the 3rd day we returned to the room (top floor, delays in getting lift) to find the access card had been de-activated, so had to wait several minutes trying to get a lift back down to reception. On returning to room, access to (the now restored) internet was again unavailable as unbeknown to us it had been deactivated with the original access card and the original passcode no longer worked, presumably the reception staff are not aware of this knock-on effect. On arrival at the hotel (we booked the more expensive privilege double room) there were 3 tea and 2 coffee sachets and 3 milk provided. Although later we asked for additional milk we were only allowed 2. The coffee we used on arrival was never replaced. Disappointingly the hotel only provides paper cups, which are not very practical for re-use. We did try to obtain a couple of cups at the breakfast area but were not allowed to take them out of the restaurant. There is a clear lack of communication by the staff to acknowledge known problems to make guests aware (out of order lift, internet issues, replacement access cards / internet codes). Unfortunately we found a number of the reception staff unfriendly and dismissive, which is a shame as a couple were very nice. We did try to address our concerns on-site with a manager / duty manager but were advised there wasn’t one on duty that day. Overall resulting in a poor experience of a hotel we thought was a good brand hence the rating given, however Bergamo is a very beautiful town and local staff in nearby restaurants are excellent. Enjoy.

No WiFi. No bar. No coffee cups.

Ocena na stronie TripAdvisor 2.0/5

George S Opinia zatwierdzona w TripAdvisor

Another once decent hotel chain ruined by Accor’s cost accountants. I’ve been used them for decades, but now only use if there is no reasonable alternative. I only booked because other friends in my party had already made reservations. Every trip reveals more mean penny pinching cuts. This time there were only paper coffee cups, a tiny towel, no toiletries, a tiny double bedroom. There was no WIFI for at least 24 hours, which was both inconvenient and expensive. It was still down when I was forced to check out early. Staff just said it had been reported and to use McDonalds or Starbucks, which were several minutes away. There were missing room numbers and arrows from signs opposite lifts on both the 3rd and 4th floors (possibly more). We were there for 3 days and we never saw the bar open.

Always stay here - but check in process this time was agonisingly slow

Ocena na stronie TripAdvisor 4.0/5

TripFiction Opinia zatwierdzona w TripAdvisor

If we are passing through Bergamo, we always like to stay at this hotel. Everything works well, location (near the station) is good and the rooms are everything you would wish for. This time it was clear at check-in that staffing numbers are insufficient and/or check-in processes are poor. It took us 25 minutes to check in and watching that 1 minute video on a loop whilst the receptionist was on an important call, situated behind the desk could drive anyone mad. Anyway, a disappointing introduction.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 476 Liczba opinii 9.2/10 Lokalizacja
  • 1 717 Liczba opinii 7.5/10 Pokój
  • 1 141 Liczba opinii 6.9/10 Obsługa
  • 37 Liczba opinii 5.7/10 Internet
  • 1 085 Liczba opinii 6.9/10 Śniadanie
  • 941 Liczba opinii 7.8/10 Komfort
  • 605 Liczba opinii 7.4/10 Czystość
  • 383 Liczba opinii 5/10 Jedzenie

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