Mercure Melbourne Caroline Springs 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 691 comentários

Melhor preço
garantido
Mercure Melbourne Caroline Springs - Image 1
Mercure Melbourne Caroline Springs - Image 2
Mercure Melbourne Caroline Springs - Image 3
Mercure Melbourne Caroline Springs - Image 4
10 20 Lake Street, 3023 CAROLINE SPRINGS, Australia

Descrição

Extras do hotel

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Nossas acomodações

Take advantage of our Flight + Hotel offers

Discover
Discover

Localização do hotel

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.73223187961783, 144.74476768175444

Telefone
Fax +61 3 8677 2559

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos
Próximo da propriedade
  • Estacionamento

WestWaters Bistro

Located on the banks of Lake Caroline, dine amongst scenic views with an array of indoor and outdoor seating. The menu features bistro classics done well and an extensive grill selection with 6 different cuts of beef and 15 sauces on offer.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  691 comentários

Classificação no TripAdvisor  4.0/5  461 comentários

Another super stay!!!

Classificação TripAdvisor 5.0/5

Dean_Cer Família - Avaliação certificada TripAdvisor

Superb high quality, hotel room, facilities and dining at the WestWaters Mercure hotel complex. It is a one stop shop for leisure or business travellers needing comfortable and quality accommodation in the area with a tonnes of optionality and shopping nearby. Only approx 25 min from Melbourne airport or about 45 min from the cbd the hotel has so much to offer including gym, pool, spa and laundry facilities, live music on weekends, conference facilities, and all day cafe and snacks with the most exciting family friendly bistro dining at night from 5pm all with a magnificent lakeside vista. Amazing, welcoming and professional staff the the most welcoming Mr Abram, the very nice Ms Tammy on reception to the Superchefs Mr Patrick, Michael and Ian in the kitchen, Isabelle, Joseph, Gayan and Amira on the floor looking after all the demanding guests with ease and professionalism. Free parking, pokies on site and local shopping close by. Thank you for everything team Mercure CS!

Hi Dean, Thank you for taking the time to leave us such a detailed 5-star review! We are so glad you enjoyed your stay with us and all our services. We have passed on your kind words about our team also. We love seeing familiar faces and hope to see you again soon! Kind Regards, Melanie

geat peaceful stopover

Classificação TripAdvisor 5.0/5

lynninsa Romântica - Avaliação certificada TripAdvisor

this hotel has such a lovely ambience. it has a picturesque setting right beside the lake in Caroline Springs. It has a small shopping centre in easy walking distance to it.The rooms are beautiful and peaceful and well eqiuped. the westwaters cafe serves a lovely a la carte breakfast. the westwaters restuarant serves delish lunches and dinners will plenty of choices. the staff are all very helpful and pleasant .

Hi Lynninsa, Thank you for your 5-star review of Mercure Caroline Springs. Ensuring our guests have an enjoyable stay is of our utmost priority and to see we have achieved this for you is very rewarding! We are so glad our Bar and Restaurant met your standards as they have been a great focus for us in the past year. Hopefully we will have the pleasure to see you again in the near future. Kind regards, Melanie

There are better options

Classificação TripAdvisor 3.0/5

T1sWas Avaliação certificada TripAdvisor

I have mobility issues but can usually manage with grab rails in the bathroom rather than a completely accessible room. However, I use a shower chair at home. I discovered that our room had no grab rails and the floor in the shower was extremely slippery. I wanted to change to an accessible room but there isn't one at this property. Considering the size of the property I would have expected at least one, if not more accessible rooms. Simply not good enough. The food in the Bistro was expensive for what you got. Our dairy industry is in crisis yet they serve foreing butter. Breakfast eggs were not only the tiniest eggs you could find but were rubbery and served on a huge piece of sourdough. If you must use the cheapest eggs on the market at least serve them on a slice ciabatta rather than that huge piece of sourdough that you need a chain saw to cut. Only two disabled car parking spaces in the car park and one was occupied for the whole week by a car that had no permit. Looked like it hadn't been moved all week. I watche done woman struggle to get in and out of her car in a normal space because she couldn't access the disabled car park due to this tiny car which would not have needed the extra space afforded by the disabled space. Staff didn't care.

Hi T1sWas, Thank you for taking the time to leave a review of your stay. I am sorry to hear that it did not meet your expectations. Our hotel does in fact have 5 accessible rooms available to assists those who may need them which includes shower rails to ensure the guest has a pleasurable stay. I can't speak for the time of your stay, but these rooms do sell out quite quickly. Also, our carpark does have more than two disable car parking spots also, however as you mentioned they are quickly taken. I am sorry to hear about the egg quality, we source our eggs locally, but we will pass this onto chef. We are sorry for the inconvenience caused during your stay and we will utilise your feedback to ensure we improve for future guests. Kind Regards, Melanie

Absolutely loved my stay.

Classificação TripAdvisor 5.0/5

TraceyM1393 Avaliação certificada TripAdvisor

The room was very large and spacious, and immaculately clean... bed was comfortable unsure on pillows as we always take our own. Would've been good to of had Netflix etc. I slept really well though hubby didn't as the heating system turning on and off kept him awake. He searched for a remote but couldn't find one , in the morning he noticed the control pad next to the entry door. Loved that you could only reach accommodation levels by using key card. Emily on reception was friendly.

Hi Tracey, Thank you for taking the time to leave a review. We are glad to hear you liked the room and it's inclusions. We understand your feedback about Netflix access on our TVs and this is something we are working to implement for the future. It was lovely to have you and your husband, and we hope to see you again in the near future. Kind Regards, Melanie

Boa Opção para Quem está de Carro em Melbourne

Classificação TripAdvisor 4.0/5

danvil_br Família - Avaliação certificada TripAdvisor

Passei alguns dias em Melbourne com minha esposa e filha pequena (4 anos) no Mercure Melbourne Caroline Springs e gostamos muito do hotel e instalações. A localização não é central (25 minutos de carro do CBD), mas para quem está de carro ajuda a não ter que enfrentar o trânsito da região central para fazer os passeios próximos a Melbourne (Yarra Valley e Great Ocean Road por exemplo). O hotel fica numa vizinhança muito bonita, em frente a um lago com instalações de lazer e de exercícios. Os quartos são novos e espaçosos e fizemos a opção pela suíte com cozinha completa, o que provou ser muito interessante. Os funcionários foram prestativos conosco e com os nossos pedidos. O único ponto que chamou a atenção foi o fato do alarme de incêndio ter sido acionado 2 vezes durante nossa estadia e entendo que é algo que a gerência do hotel poderá estudar melhorias na estrutura do hotel para evitar maiores transtornos e atender melhor o público.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 207 comentários 9.6/10 Localização
  • 430 comentários 7.1/10 Quarto
  • 360 comentários 8.6/10 Serviço
  • 17 comentários 4.4/10 Wifi
  • 167 comentários 8/10 Comida
  • 149 comentários 7.8/10 Limpeza
  • 49 comentários 7.4/10 Café da manhã
  • 40 comentários 7.1/10 Piscina

Com a tecnologia Trustyou

Nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Caroline Springs

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.