Fairmont Resort Blue Mountains - MGallery Collection 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.1/5 4.604 opiniones

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Descripción

Extras del hotel

  • Todo el esplendor de la naturaleza a sus pies

  • Galardonado Ubika Day Spa & Wellness Centre en la tranquilidad de las montañas Azules

  • Nuestro galardonado espacio infantil KidsZone

  • Junto al histórico campo de golf de Leura

  • 23 flexible conference and event spaces

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Localización del hotel

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Teléfono
Fax +61 2 4785 0001

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Se aceptan mascotas
  • Servicio de transporte
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.1/5  4.604 opiniones

Valoración de TripAdvisor  3.9/5  3.487 opiniones

Bad experience

Nota de Tripadvisor 1.0/5

Julie M Valoración certificada de TripAdvisor

My husband and I booked the Fairmont Resort to celebrate our 40th wedding anniversary, expecting something special given the $550 per night price tag. Unfortunately, it was a huge disappointment. This resort should not be marketed as a couples’ retreat. It is very much a children’s resort. Kids were running uncontrolled throughout the property, and the overall atmosphere felt more like a creche than a luxury resort. We have no issue with children at all — but guests should be told honestly what type of experience to expect. If you are seeking a quiet, romantic getaway, this is not the place. The room itself was also underwhelming. For the price, we were shocked to have a shower over a bath, with very low water pressure, and we could clearly hear noise from the room next door. The resort overall feels very tired and dated. We were unable to use the pool at all, as it was completely taken over by children, which again reinforces that this is not an adult-focused or couples-friendly environment. We chose the Fairmont for a milestone anniversary and expected a “wow” factor — instead, it was the complete opposite. Sadly, this was not the experience we hoped for, and we would never return.

A Creche, not a spa.

Nota de Tripadvisor 2.0/5

Emily B Valoración certificada de TripAdvisor

On their website, the Fairmont Hotel is depicted as an "elegant", "tranquil" "serene escape" in the mountains. We chose this hotel as your online marketing gave us the impression that the resort would be the perfect base; we envisioned returning to the hotel after a long day of hiking to relax in the spa, enjoying some delicious Italian cuisine and a few drinks. Unfortunately, during our stay, we experienced none of the refined sophistication that is advertised on your platforms. I will begin with the positive elements of our stay and preface by saying that your staff are fantastic. I feel that the hotel is chronically understaffed but despite this, all of your staff do their very best. The concierge service at check in was excellent and we received particularly good service and coffee from the male barrista in the cafe every morning. The beds were also comfortable. The fixed showers are so poorly designed that the floors instantly became submerged in water every time we switched it on. We had to mop up the water with our own bath towels in order to stop our feet becoming drenched. My used coffee cup was not replaced by housekeeping, despite the room being made up. In a 4 star establishment, I certainly don't expect to return to the hotel in the evening to find my used coffee cup from breakfast still in the same spot. The standard of cleanliness throughout the hotel also fell well below expectations. There seemed to be crumbs on the carpet all over the hotel and tables were sticky. Please see the pictures attached for some of the delights that were left littered around the hotel. There was a chip from somebody's room service left on the carpet in the corridor in the evening. This was still there at 11am the next morning. It was a great irony that there was an empty espresso martini glass left on top of the hydration station. On the topic of hydration, it felt that one of the only places where there was any respite from the excessive noise was the gym. I brought my empty water bottle, only to find a sign directing gym users to walk to the ice rink in order to fill up their water bottles. There was also a sign instructing gym users to wipe down equipment after use. As no antibacterial spray or wipes were present during both of my visits to the gym, I can only assume that nobody ever cleans the equipment. None of this is acceptable in a 4 star spa hotel with "state of the art facilities". For reasons unknown, many parents here seem to let their children run amok and forgo the notion of using "inside voices". We visited in the school holidays and expected that families would be present. It is unreasonable to expect children to be seen and not heard, but the behaviour we have witnessed during our short stay that was enabled by parents was nothing short of horrifying. There were children running wild around the restaurant and cafe every time we sat down to eat, children running around the lobby, children with wet feet walking swimming pool water into the corridors, screaming outside of our room early in the morning and we even witnessed a child using a scooter/tricycle in the cafe. We were also utterly aghast to see that children are permitted in the "spa". This was the first time that either of us have ever encountered a spa that allows children to enter and use the facilities. This is not conducive to the relaxing experience that the hotel puports to offer. We were so disappointed; we considered using the sauna, but thought better of it as we could hear screaming from the end of the corridor. It is incredibly misleading to advertise your swimming facilities as a spa, this needs to be changed to "kid's splash pool". The hotel is advertised as a spa hotel and golf resort, but also advertised as a "family adventure". The owners need to establish a clear target audience and stick to it. They have failed to recognise that the spa-seekers are unlikely to want to use the facilities they have paid for if it is full of families with children. It is evident that the enjoyment of families with children takes precedence over the enjoyment of couples seeking a relaxing stay, so why not market the hotel solely as a family friendly resort so nobody feels hoodwinked when they turn up?

Traumhafte Lage, ideal für Familien mit Kindern, toller Ausgangspunkt für Wanderungen, viele Sportmöglichkeiten

Nota de Tripadvisor 4.0/5

663GabyW Valoración certificada de TripAdvisor

Dieses Hotel ist ideal für Familien mit Kindern. Es,gibt viele tolle Angebote wie Indoor- und Outdoor-Spielplätze, eine überdachte Schlittschuhbahn, Tennisplätze, eine super Riesenrutsche, ein Hallenbad und Aussenpools. Auch Frühstück, Mittag-und Abendessen ist in den Hotel eigenen Restaurants möglich. Das Fairmont hat ca. 250 Zimmer und ausreichend Parkplätze. Die Gartenanlagen sind parkartig, riesig und wunderschön gestaltet. Gleich neben dem Fairmont befindet sich ein Golfplatz. Die Zimmer sind extrem geräumig, haben gute Betten und die Bäder sind ebenfalls angenehm groß. Es gibt entweder Badewannen oder Duschen. Alles in allem ein außergewöhnlich stilvolles, bereits älteres,Hotel jedoch mit viel Flair und reicher, interessanter Entstehungsgeschichte. Der einzige Minuspunkt sind die etwas abgewohnten Teppichböden in den Zimmern und die ebenfalls älteren Möbel. Ansonsten ist das Fairmont Hotel ein Ort zum Wiederkomnen und Genießen. Auch ohne Kinder ist es ein idealer Ort, um von dort aus traumhaft schöne Wanderungen in die einzigartige Natur der Blue Mountains zu machen.

3 * Fsmilienhotel - kein Luxus Fsirmont

Nota de Tripadvisor 2.0/5

MS360 En familia - Valoración certificada de TripAdvisor

3*Familienhotel aber kein Fsirmont Luxus Hotel Waren während den Weihnachhtsferien im Hotel. Die Lage des Hotels direkt an den Blue Mountains ist prima. Die Zimmer sind einfach eingerichtet - das Bett war durchgelegen. Großteil der Infrastruktur des Hotels ist komplett veraltet - 1970/80 Jahre und absolut renovierungsbedürftig. Das italienische Restaurant war trotz hoher Auslastung geschlossen und das Steakrestaurant nur zur Hälfte buchbar. Alles wirkte sehr schmuddelig. Die Wäsche im Zimmergang lag 2 Tage. Das Personal war bemüht und fleißig - aber überlastet. Besser wäre es als 3 Sterne Familienhotel zu verkaufen

Precioso

Nota de Tripadvisor 5.0/5

Mugalari En pareja - Valoración certificada de TripAdvisor

Este hotel es una pequeña joya. Tremendamente acogedor, con amable personal y unas habitaciones muy bien decoradas, confortables y con unas preciosas vistas a las blue mountains. Como punto negativo decir que no tiene wifi gratuito, lo que es un fastidio y resulta incomprensible en un hotel hoy día y más de esa categoría y que el servicio de habitaciones incluye un cargo extra "porque sí". También decir que está bastante alejado de Leura, en el campo de golf y que llegar allí es como atravesar un laberinto.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.441 opiniones 8.2/10 Ubicación
  • 2.736 opiniones 5.8/10 Habitación
  • 2.879 opiniones 7.7/10 Servicio
  • 25 opiniones 5.3/10 Internet
  • 1.585 opiniones 5.1/10 Comida
  • 1.021 opiniones 5.5/10 Comodidad
  • 879 opiniones 3.4/10 Limpieza
  • 712 opiniones 6.6/10 Desayuno

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