Fairmont Resort Blue Mountains - MGallery Collection 4 estrellas

Nota de Tripadvisor 3.9/5 3.452 opiniones

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1 Sublime Point Road, 2780 LEURA, Australia

Descripción

Extras del hotel

  • Todo el esplendor de la naturaleza a sus pies

  • Galardonado Ubika Day Spa & Wellness Centre en la tranquilidad de las montañas Azules

  • Nuestro galardonado espacio infantil KidsZone

  • Junto al histórico campo de golf de Leura

  • 23 flexible conference and event spaces

Nuestros alojamientos

Reservar este hotel

Localización del hotel

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Teléfono
Fax +61 2 4785 0001

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Se aceptan mascotas
  • Servicio de transporte
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

Valoraciones de nuestros huéspedes

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Más información

Valoración de TripAdvisor  3.9/5  3.452 opiniones

Double Downgrade

Nota de Tripadvisor 1.0/5

KT M En familia - Valoración certificada de TripAdvisor

Dear KT M, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience at Fairmont Resort Blue Mountains and the impact it had on your stay. Please know that we take your concerns very seriously. Upon reviewing the situation, we understand that there was an initial miscommunication regarding your room allocation. However, our team on the day took immediate action to rectify this by arranging for you to be moved back to the correct room category as per your original booking. That said, we deeply regret the inconvenience and frustration this caused, especially during a time meant for relaxation with your family. We are currently investigating the matter further to understand how this occurred and to ensure it does not happen again. To assist us in our review, we would greatly appreciate it if you could provide more details directly to me at ken.tran@fairmontresort.com.au. Your insights will help us improve our processes and better serve our guests in the future. We hope to have the opportunity to welcome you back and provide the experience you rightfully expected. Warm regards,

Discrimination at its best

Nota de Tripadvisor 1.0/5

Marc S Valoración certificada de TripAdvisor

Poor Form - destroyed my 50th birthday family dinner

Nota de Tripadvisor 1.0/5

Curiosity39664 Valoración certificada de TripAdvisor

Dear Brad Sargent, Thank you for sharing your detailed feedback regarding your recent stay at the Fairmont Resort Blue Mountains. We deeply regret that your experience did not meet your expectations, especially during such a significant occasion as your 50th birthday. Firstly, we sincerely apologize for the inconvenience caused by the closure of Embers Restaurant and the lack of communication regarding this matter. We understand how important this celebration was for you and your family, and we are truly sorry for the distress and inconvenience this caused. We will review our communication processes to ensure that such situations are handled with greater care and empathy in the future. We also apologize for the lack of empathy and professionalism you experienced from our reception staff. Your feedback highlights areas where we need to improve, and we will address these issues with our team to ensure that all guests receive the warm and attentive service they deserve. Regarding the facilities for children, we are sorry to hear that many of them were not available during your stay. We understand how disappointing this must have been for your children and will work on improving the availability and condition of our amenities. Your comments about the slide, bumper boats, horse stable, and adventure playground will be taken into consideration as we plan future upgrades and maintenance. We are pleased to hear that you found the rooms clean, tidy, and spacious, and that you enjoyed the indoor and outdoor pools and games room. We appreciate your positive feedback on these aspects of your stay. Once again, we apologize for the shortcomings you experienced and the impact they had on your special celebration. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Sincerely, Ken Tran Front Office Manager Fairmont Resort Blue Mountains

3 * Fsmilienhotel - kein Luxus Fsirmont

Nota de Tripadvisor 2.0/5

MS360 En familia - Valoración certificada de TripAdvisor

Precioso

Nota de Tripadvisor 5.0/5

Mugalari En pareja - Valoración certificada de TripAdvisor

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Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.