Novotel Sydney Rooty Hill

A great place for a combined venue with accommodation, dining and conference facilities. A bit off the city centre made transport to and from venue additionally expensive, especially for those coming from Sydney airport. Well serviced rooms and comfortable beds ensured a good night of rest after long days in meetings.

Arrived at hotel thinking I’d booked for the night to discover I’d booked for the following week. No problem,room was still available so transferred booking across. Reception was fabulous, took the mistake in her stride & soon had us in our wonderful, comfortable room making a much needed cup of tea. Clean, fresh, comfortable. Will be back again

Starting with filthy, uncleaned bins where food has been overlooked for so long it is dried up and sticks hard to the bottom of the bin; HOUSEKEEPING needs an IMMEDIATE overhaul- twin rooms catering for 4 people with soap/shampoo etc for only 1 person; 1 spare pillow to share in a twin room! Where's the thought and attention to detail people. WIFI failed and staff fail to advise you; DECOR looking like you've walked into a mass murder scene. NO FOLDERS in rooms - no maps/information on nearby shops/eateries/things to do. No follow up from MANAGEMENT when room above you thinks it appropriate to use the room as an obstacle course at the top of their lungs until after midnight. All you get are apologies and no follow through. One plus, buffet breakfast is great and so are friendly girls at reception. You expect so much more than is offered when paying for this 4 star facility. NEVER AGAIN !!

Only there for one night but everything was pleasant and clean and staff were friendly. A bit pricey but good location and good close car park. Rooty Hill RSL is literally at your door step where there are many food options to choose from.

El hotel se anuncia como Novotel de la cadena accord. Pero al registrarnos se negaron a cargar nuestro numero de programa de viajero frecuente. La pileta corresponde a un gimnasio que esta a una cuadra que estaba cerrado. Al momento de contratar la habitacion no se advertia el periodo de falta de servicio. Si bien se anuncia cono cercano a la estacion... esta entre dos estaciones y ninguna a "walking distance". Servicio de comida a la habitacion muy completo y rapido. Con opciones de menu de niño. El servicio de limpieza no cambio las sabanas en 4 noches que estuvimos alojados. Ni aspiraron las alfombras ni limpiaron adecuadamente los baños.solo armaban la cama. Ni se llevaban los vasos del servicio al cuarto. No fue lo que esperabamos.