Mercure Sydney Liverpool

Awesome property lots of restaurants, play area for the kids, ice skating and outdoor pool (heated they said but not quite lol). Thank you to Nathan, Chris and Nicolas in the front desk. We will be regulars and already booked out next staycation next month. Breakfast only $25 each adult but hoping for more variety or at least a couple of changes coz its always the same thing everyday.

One of the Most Horrible Upsetting Hotel Experience! We arrived 9PM After 8 Hours Drive with my 2 little kids, Booking is fully paid and I'm an Accor member. The Staff wouldn't let me check-in unless i present a physical Card (any) but I dont use physical cards anymore for few years now as everything is becoming digital, i use my Smart phone for everything, payment , IDs Extra ... and my booking was fully paid for. I explained that, and told them that i have been driving all day and my kids are super Tired and i have blood pressure i need to go up and just relax a little bit and in couple hours my wife is arriving and she has a physical card, HEARTLESSLY the staff named" Phillipe" wouldn't budge and he was so disrespectful and gave me the biggest Eye Rolls like i was a child, and the other staff "Chau " wouldn't do anything but kept repeating " there is anything i can do" ... i even offered to pay the bond on the same Card, but they kept saying " no we need to a physical card showing all numbers" at the end while i was looking through my bag she saw i have some cash, she said "ah you can pay $200 Bond and we will let u check in" and keep in mind this is for a paid accommodation, for a family, for an Accor member. so i did bcz i just wanted to check in as i was so close to drop because my blood pressure was so high and i was about to have an anxiety attack. and the funny thing is i dont have physical ID but they accepted Digital ID! so SHOCKING and Funny at the same time. I Told them can you show me where it says i cannot check in unless i present a physical card even if the booking is fully paid and my card is on file they wouldn't ! but keep repeating this is our rules. i will be taking this further, and i will be sharing this review on so many platform so ppl can know what to expect from this hotel staff.

To be close to Liverpool and the Hospital was the reason I was visiting Sydney. Originally, I wanted to be closer to town and stayed elsewhere which was a disaster, so I relocated to the Mercure a brand I have used many times in the past. I wasn't disappointed. The well-appointe3d rooms were so quiet and the hotel being connected to the Catholic Club was a bonus for enjoying casual and fine dining meals. The facilities look great so on my next visit, I will take advantage of them. The staff were brilliant and couldn't do enough to help me during my stay. I'll be back.

Great hotel the rooms are a nice size, and you are so close to everything and having the club as part of the hotel is great just a short walk to have a drink and some food is great as well as some great entertainment.

Stayed on many occasions, the staff are always helpful and respectful. This Hotel is a credit to Chris and the team , the rooms have always been well presented and clean the restaurant food has also been great.