Pullman Auckland Hotel & Apartments 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 4.152 görüş

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Açıklama

Otel ekstraları

  • In the heart of Auckland, walking distance from public transport

  • Luxe Spa as well as a Jacuzzi, steam room, and sauna

  • Fully equipped gym facility with large outdoor terrace

  • 16 dynamic meeting spaces

  • 324 rooms, suites, and apartments with city and harbour views

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Otelin konumu

Pullman Auckland Hotel & Apartments

Corner Waterloo Quadrant, & Princes Street
1010 AUCKLAND
New Zealand

GPS:-36.848281, 174.770271

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Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

TAPESTRY GRILL

Combining some of New Zealand's best ingredients, Executive Chef, Johnny Roullier and his team offer a comprehensive menu that evolves with the seasons. From dry-aged beef to vegan dishes, Tapestry promises something for everyone.

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Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  4.152 görüş

TripAdvisor Derecesi  4.0/5  3.248 görüş

Service lapses

Tripadvisor puanı 2.0/5

law t TripAdvisor onaylı yorum

This property is dated and service lapses were apparent throughout. It was a far cry from what was experienced in 2017. Each time, staff(s) present the justification that team members are "new" and therefore not synced with the Accor level of service training. To be fair, details pertaining to respective departments as follows: 1. Concierge/Porter: Clearly saw the guest getting out of an Uber with two suitcases but chose to remain at their posts. Did not even assist in opening and/closing the door. 2. Front Desk: Their faces seem stoic and stern at all times. No smiles or greetings each time you pass through, unless, they know you and remember the interaction. There are some who are sincere and hospitable though, such as Leroy, Julien, and George, who go out of their way to help with noise/disturbance issues. The rest simply have their eyes glued to their screens and fervently hoping that they do not need to deal with the next guest in line. 3. Guest Experience/Loyalty: Virtually inexistent. They don't grasp the concept of the Accor Loyalty program and deem that a standard, typewritten card with a few meagre pieces of fruit in the suite would suffice. 4. Restaurant/Bar: Rather efficient. Able to manage despite high weekend crowds. However, inconsistent when it comes to offering of tea/coffee as a first round. They would rather the guest help themselves to the paper cups and tea bags than brew a fresh pot of tea, which takes forever to arrive. Staff at the bar look tired and expressionless. They do not even bother to intervene when they see students from the nearby University camping on the steps of the outdoor seating area and vaping/smoking (within hotel grounds). 5. Housekeeping: The saving grace of this property. Clean, prompt and polite when you pass them in the hallway. Preferences and specifications are noted and there's always someone manning the housekeeping line. Even the runners are polite and customer-centric. 6. Room/Product: Noise insulation is clearly an issue. The building is simply too old and noise from surroundings, especially that coming from juvenile students partying over the weekend is an issue. Clearly, the hotel is not upscale as repeatedly presented. There are better choices such as the Sofitel and Fable nearby which I would go to should I consider what's available under the Accor umbrella. I have no doubt that I will be receiving a standard response or none at all to this review but the objective remains to state that this property has deteriorated to the point of non-recognition. Dr. Sam Jay Yeo Accor Live Limitless (Diamond) Singapore

Nice Hotel

Tripadvisor puanı 5.0/5

Janet D TripAdvisor onaylı yorum

Lovely hotel - albeit at the top of a hill! We made good use of Uber’s to get back after a day/night out! Staff were friendly and the buffet breakfast was good. Our room was well appointed although looked out onto other buildings at the side of the hotel and was always quite dark, even in the middle of the day. Swimming pool & sauna / steam room were excellent.

Nice hotel but beware of held funds on credit card!

Tripadvisor puanı 3.0/5

Carolyn H TripAdvisor onaylı yorum

This hotel is very conveniently situated for the CBD and a short walk to the waterfront. We stayed here for 3 nights at the start of our road trip. The hotel is clean and the reception staff are very helpful. HOWEVER, the in room complimentary drinks were not refilled at all during our stay and our Global Account card which we are using to fund our trip was swiped at checking, reserving $150NZ. We had zero spend during our stay and 10 days after our checkout ( 8 business days) the payment is still pending. We have called the Pullman 3 times to request this is removed but we've had no success. If staying there again, I would offer a credit card that is not going to be used so all funds would be available for spending at will. All other vendors have released held funds within 2 working days so I'm at a loss as to why the Pullman cannot do the same.

Wouldn’t stay here again

Tripadvisor puanı 2.0/5

Jonsonwhanau Couples - TripAdvisor onaylı yorum

We are very loyal Accor members and decided to come into the city and have a staycation after we had amazing service at the Pullman in Rotorua, well what a disappointment it was. We arrived at 330 and our room wasn’t ready, staff looked like they were seriously understaffed as they were grumpy and looked stressed. The room was very average. No acknowledgement from the hotel as loyal members. The lounge was good with a great variety of drinks and food, but we did feel like naughty kids going up for a second drink - the man that sits and watches you is a bit intimidating. Overall I wouldn’t return it wasn’t a cheap hotel and I feel like there are way better places to stay

Why ask for special requests when reserving?

Tripadvisor puanı 3.0/5

Tourist303342 TripAdvisor onaylı yorum

I booked this hotel in early March. I wrote down specific requests in the reservation - high floor, bathtub, sharps container, and mattress pad. We paid for Wednesday , to be sure we could get into the apartment early on Thursday when our flight arrived from the states. We were given an apartment on the 7th floor out of 17 floors, no bathtub, no sharps container, and no mattress pad. Why ask for special requests, if the hotel doesn’t seem to read them? I had specifically emailed the hotel about the bathtub request, and it had been acknowledged by the hotel. When we arrived, we were told that if we just waited a couple of hours, we could move from the apartment with only a shower, to one with a bathtub. We were asked to stay in the apartment with a shower until the one with a bathtub was ready. We arrived at 8:00 am, and finally gave up at 2:00 pm, when the reservation agent told us she still had no room number, and no real idea when the room with a bathtub would actually be ready. To be fair, the manager on duty called us after we spoke with the reservation agent, and comped us a free breakfast. The apartment itself is very nice, but we will rethink staying at this hotel again.

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