Pullman Auckland Hotel & Apartments 5 estrelas

Three night at Pullman Auckland. We are Accor Gold members and we got upgrade to suite (reservation was superior room). Two rooms, at lot of space but very dated both room, furniture and bathroom. This was not what we expected as Pullman standards. Location is centrally but quiet, walking distance to Queen street and Viaduct Harbour. We had some issues during our stay, but staff at reception handled them well. Valet parking was convenient. Breakfast was ok, so was our dinner at restaurant. Very well equipped gym and there is inside pool, too.

Centrally located business hotel.Comfortable bed and very clean bathroom.We liked the view over neighbouring gardens.Quality breakfast at the Hotel.Easy check in and out process.Only complaint related to car parking which was $50 per night.This seems a bit steep when the room costs circa $350+ per night.

Really disappointing for $400 a night in their cheapest room. Very dated room that needed love. Definitely not a 5 star hotel. Good location and service, clean rooms etc. But not what it claims to be or how much it costs compared to other options.

Nice but quite standard fare. Breakfast is the usual but actually nicely served and good staff attention. Three young boys serving in the bar the first evening got our order wrong But it was ok Room was a nice size and a good king bed But quite minimal in its presentation. Didn’t make it to the gym, pool etc but I would trust to come again and enjoy those facilities Good on Accor for streamlining my details so they were aware that I get 50% discount on food.

Stayed for 5 nights in this hotel. Upon check in, i was asked to put in deposit which I understand and its a routine. But they informed it only can be via card. Not cash. I have stayed in various hotels under accor and they have accepted either cash or via card. This is quite inflexible. No welcome drink for accor member as well. Upon entering the room, the carpet was stained and very old. Though there is no smell, but for a 5 star hotel, they should do a better job. Staff informed they are doing a refurbishment for the rooms. Went to pool just to take a look. Only sauna is working. Jacuzzi and steam rooms are not working properly either due to contact system issue or just "very slow" in response. Didn't had breakfast but had dinner in hotel. Main dish was fine but dessert citrus pavlova was amazing! Restaurant staffs were very polite and courteous. The elevator was weird. I understand we need to tap our keycard in the lift in order to go to our level. But Why all the guests have to tap the card in order to go to ground floor from our rooms since we are the guests. There is contact issue in the lift as well. I wantes to give 4 star but due to inflexibility about the deposit issue and the room gives old vibe, i wana give 3.5 star but there is no option. So 3 stars.