Mercure Hatfield Oak Hotel

Mercure Hatfield Oak Hotel 3 estrelas

Nota clientes Avis (Classificação ALL) 3.8/5 223 comentários

Hotel aprovado por ALLSAFE

Mercure Hatfield Oak Hotel
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Descrição

Extras do hotel

  • Five fully-equipped meeting rooms for up to 100 guests

  • Gallery restaurant serving international cuisine

  • An ALLSAFE Clifton Environmental certified hotel

  • Just 25 minutes to LONDON Kings Cross by rail

  • Located nearby the M25, M1 and A1 with complimentary onsite parking for 100 cars

As nossas opções de alojamento

Todos os quartos têm TV de ecrã plano com canais livres, WiFi grátis, secador, telef. de ligação directa, oferta de chá/café Faça o "upgrade" para uma suite Junior! Pode desfrutar das mesmas instalações de um quarto Standard, secretária com telefone/modem, lounge com sofá-cama e TV de ecrã grande

Localização do hotel

Mercure Hatfield Oak Hotel

Roehyde Way, Hertfordshire
AL10 9AF HATFIELD
Reino Unido

Fax: +44 1707 266033

  • De avião

    LUTON A 30 km / 18 milhas

  • De comboio

    HATFIELD A 4,83 km / 3 milhas

GPS:51.745675, -0.241452

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

THE GALLERY RESTAURANT

In the mornings, we serve our delicious English breakfast, with a choice of your favourite items. Enjoy dinner in The Gallery Restaurant with our delicious, seasonal restaurant menus.

Avaliações dos nossos clientes sobre o
Mercure Hatfield Oak Hotel

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  3.8/5  223 comentários

Classificação do TripAdvisor  4.0/5  883 comentários

Não poderia ser pior atendida por parte de uma vossa colaboradora.

Nota clientes Avis 0.5/5

Carla G. Negócios - Comentários confirmados de ALL

A minha experirência não poderia ser pior, no dia antes da entrada no hotel por volta das 18 horas recebo um telefonema do hotel, como não há estava a perceber pedi para me enviar um email. Qual a minha supresa, era para avisar que o hotel estaria encerrado mas para não me preocupar que o hotel reservou um outro hotel igual ou superior, pedi para me colocar num hotel perto porque não tinha como me deslocar a senhora Julie que foi quem tratou de tudo disse era perto, acreditei já tinha ficado na cadeia Mercure e sempre correu muito bem. O hotel ficava noutra cidade a 12 minutos de carro tive de suportar todas essas despejas. para piorar no dia da chegada perguntei ao Senhor da receção que tinha de pagar, ele ligou para a Senhora Julie não sei o que lhe disse, mas a mim disse me para pagar depois OK. Foi sair a tarde recebo um telefonema a pedir os dados do cartão de crédito que era para pagar o hotel eu disse nem pensar não dou os meus dados a ninguém pelo telefone não conheço a Sr Julie de lado nenhum se quer receber vá ao hotel aonde me colocou que eu pago. Mas ela continuou a ligar interupetamente. não atendi mais a chamadas, A noite chego ao hotel pergunto o que se passa o Sr. disse tem de pagar ok, eu sei, quanto é, paguei a conta que me deu era mas barato 140 libras, pensei ok já ajuda na despeja que estou a ter vindo para aqui. Pedi os meus testes do 2º dia que tinha mandado entregar no Mercure, mas eles não os tinham lá, disse para no outro dia falar aos colegas para ligarem a Sr. Julie que os enviasse, A senhora Julie recusou se a enviar os testes disse se os teria de ir buscar ao Mercure. Fiquei furiosa não estava com muito tempo pedi ao meu filho para ir lá. A Sr. Julie simplesmente se recusou a dar os testes porque tinha de pagar novamente, o meu filho ligou me, eu disse a Sr. está louca foi lá e ela disse que tinha de pagar ao Mercure não no outro hotel porque eles não tinham nada que receber amostrei o comprovativo de pagamento e ela disse que tinha de pagar novamente e depois o outro hotel ressercia-me, eu disse nem pensar o máximo que faço é pagar a diferença não há totalidade. se me enviou para lá fosse lá receber ou os clientes é que tinham de vir cá pagar. Nunca vi tal falta de professionalismo por parte de um colaborador que representa uma cadeia de hoteis tão prestigiada, A senhora usou do poder de ter com ela os testes que eu precisava, e que nem lhe pretençiam. Simplesmente digo conheço o serviço do Mercure do Ibis e em nada se pareçe com o que se passou. Peço para quem de poder verifique o que se passa com o hotel Mercure Hathfiel para que mais nenhum hóspede passe pelo mesmo, mudaram me para outro hotel ficaram a ganhar porque a tarifa era mais baixa ficava deslocado, e pior a Sr. Julie foi arrogante .

Hello We are sorry that your experience at our hotel was not what you had expected. Due to unforeseen circumstances, we were unfortunately required to evacuate the hotel as a precautionary measure. The evacuation meant we had to find alternative accommodation for you at short notice. We have written to everyone who was affected by this incident. If you have not received a letter, please contact Katherine Webster-Brown on gm… Again, we apologise for any inconvenience that may have been caused.

It was the worst place I have ever been we left after 10 minutes of arrival there was drunk people shouting outside

Nota Tripadvisor 1.0/5

twoodward876 Avaliação com certificação TripAdvisor

I will tell everyone not to bother the room stunk of cigarette smoke, the receptionist wasn't helpful at all just looked at me and said I can't find your reservation, id paid over £140 for that we left as soon as we arrived avoid it like the plague!!!! And I will be getting a refund take a look at my Google reviews there's a few followers on there.

Dear twoodward876 I am sorry you had to write this review. My staff are usually complimented on their level of service to guests, this is most unusual. We have a strict non smoking policy in the hotel, all windows in rooms are opened during and after servicing. I will contact you via email.

Overpriced and not near anything

Nota Tripadvisor 1.0/5

smudger120 Avaliação com certificação TripAdvisor

Miles away from anything Pillows were flat as a pancake No aircon or fans in the room as sun comes straight through window Breakfast was a joke waited an hour to get served and to charge 13.99 for that was a rip off

Dear smudger120 I am sorry you did not like the location of the hotel. The location is clear in all of our advertising, most people favour the location due to its accessibility to major motorways. We would have replaced or offered more pillows, if we were made aware of your displeasure. Unfortunately, our hotel does not offer air conditioning and neither to we advertise the fact. Fans are available, if requested, from reception. Service is taking longer than normal, this is due to staff shortages and new staff being trained.

Great value and friendly staff

Nota Tripadvisor 5.0/5

neilgc2016 Negócios - Avaliação com certificação TripAdvisor

Always a pleasure to stay here, great value and friendly staff. For hotel accommodation in this bracket one really can't fault what they provide. It hasn't been easy for hoteliers during this time but at the Mercure Hatfield they have found a way to offer hospitality that meets this business travellers needs.

Dear Neil, We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day, especially as you say, during these uncertain times we are all faced with. Thank you once again for your review and we look forward to welcoming you back. Kind Regards Craig Operations Manager

Staff excellent - Supliments on food to high

Nota Tripadvisor 4.0/5

andySuzanne Avaliação com certificação TripAdvisor

All inclusive stay - Bar/ Restaurant/ reception staff were brilliant. They couldn't do enough to make our stay a pleasant one. Due to the Covid situation the buffet dinner is replaced by a bar menu - The food choices were limited and had high supplement charges where a bit steep. But all in all a pleasant stay and a day out trip to St Albans.

Dear andySuzanne, Thank you for taking the time to tell us about your experience during your stay with us at the Mercure Hatfield Oak Hotel. I was pleased to read that the team were very welcoming and helpful during your visit. As you say we are running a reduced menu offering at the current time and i'm sorry that this was not entirely to your satisfaction. If I could ask that you contact me directly on the email below as i would like to look into your comment regarding the supplement charges during you meal. I however was glad to read that overall you had an enjoyable visit and we look forward to seeing you again. Kind Regards Craig Operations Manager Operations@hotels-hatfield.com

Not Good

Nota Tripadvisor 3.0/5

barthig Avaliação com certificação TripAdvisor

I think because of the Corona Virus some hotels lost their wish to satisfy their clients. I asked for some Ice. Answer from reception: Only in the bar, and the ice will come with the drink order. Really? I had to go out of hotel and walk a lot just to get some ice. It was justified by the new rules of safety of corona virus. In which sense giving me the ice can spread the virus? Very bad experience. Not planning to return so soon to this hotel.

Dear Barthig, Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems you experienced with our team to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Fitzpatrick Operations Manager

Short stay

Nota Tripadvisor 4.0/5

anoble19 Couples - Avaliação com certificação TripAdvisor

Just a short stay but found location of hotel to be good and also a great location for future wedding. Room was clean and plenty of space. All electrical equipment worked well. Bathroom was really nice. Would recommend the hotel to others.

Thank you so much for your kind review following your stay with us over Christmas. I do hope we can welcome you back soon. Regards Katherine

Ideal stay

Nota Tripadvisor 4.0/5

mhomac Famílias - Avaliação com certificação TripAdvisor

Visiting family in the area and have stayed here before. Excellent location, friendly staff and good accommodation. Breakfast had good choices but ordered poached eggs which took some time to arrive. Maybe should have ordered when we checked in for breakfast. Had dinner one night and were pleased with our meal. Well cooked and nicely presented. Will stay again on our next family visit.

Thank you for your kind review following your recent stay with us when visiting family. I will certainly share your kind words with the team, and hope to see you soon when you are next visiting family. Regards Katherine

Terrible breakfast

Nota Tripadvisor 3.0/5

12abdul34 Famílias - Avaliação com certificação TripAdvisor

The breakfast in this hotel was terrible, in that parts of the hot food selection kept running out and were not speedily replaced so that you could not get all of your breakfast and the items you had selected got cold while you were waiting for the rest-a very unpleasant experience and guests should be refunded.

Please accept our sincerest apologises for issues you encountered with breakfast , there really can be no excuses , we are truly sorry.

Very Friendly

Nota Tripadvisor 4.0/5

Sightseer34928578346 Friends getaway - Avaliação com certificação TripAdvisor

Hatfield Oak Hotel was very welcoming and the evening meal was one of the best I have had in a long time.The bedrooms where spacious and the bed was very comfortable. The bathroom was also spacious. I would recommend anyone to visit this Hotel.

Thank you for your kind feedback, it is always so encouraging to get such positive feedback, I will share your comments with the team, and I hope we can have he pleasure of welcoming you back to the hotel in the future. Regards Katherine

Good enough for the price

Nota Tripadvisor 4.0/5

Bish12345 Negócios - Avaliação com certificação TripAdvisor

Easy check in, plenty of parking and the wine and cheese board I had delivered to the room was good quality/quantity. I felt the £5 tray service charge on room service was a bit excessive. The bath didn't drain quickly which is always a sign that the drain is blocked and therefore needs better cleaning. The breakfast buffet wasn't the hottest but still acceptable. The second morning I ordered a ham and cheese omelette off the menu for breakfast and got the strangest plate back. It was literally a slice of ham with a slice of cheese on top and then a plain omelette placed on top - very strange! All that said, I had a good nights sleep which was the most important thing to me and therefore I would stay at this hotel again if ever I'm in the area.

Disappointed

Nota Tripadvisor 3.0/5

NorthStar15424676690 Couples - Avaliação com certificação TripAdvisor

Have stayed at this hotel previously and had been quiet satisfied, but not this time, magnitude to resturant, Saturday breakfast, buffet style, only two staff available, coffee and tea jugs both empty as was coffee again when refil required, no plates at buffet another wait also for fried eggs.I ordered, killers which when they finally arrived they looked like they had been rung out, toast requested when arrived only two slices of one slice each and no spreads on table. Made comments to reception, will advise management !! Sadley no change in Sunday or Monday. On returning to hotel Saturday afternoon we found a notification in our room advising if eating in hotel in evening to book early as due to function food would not be available between 6.45 and 9pm, we tried to order a royal sandwich at 6.05 pm and were advised this was not possible. All advised to reception on checkout, usual apolagies, will advise management. Service, no, doubt we will patronize again

We are so sorry to hear of your experience on your recent visit to us here at the Mercure Oak Hotel. We would like to assure you that the service and food your received on your stay is certainly not indicative of the usual high standard of service and quality we usually offer here at the hotel, and are indeed so proud of . Please accept my sincerest apologies.

Average

Nota Tripadvisor 3.0/5

Sam-UK-01 Negócios - Avaliação com certificação TripAdvisor

The good:Location suited me for work purposesReception welcome was quick and friendlyOn site bar and restaurantComfortable bedHot powerful showerThe bad:Old fashioned in-room heating, room was freezing when I went in, drafty windows. Turned heater on, which was then stuffy.Breakfast buffet, £10, awful. Not good value for money. Very sad looking buffet food without a good flavour. Waitresses stood as far away from guests as possible chatting and not actually serving. Everyone had to walk up to them to ask for something.

We are so sorry to hear of your experience on your recent visit to us here at the Mercure Oak Hotel. We would like to assure you that the service and food your received on your stay is certainly not indicative of the usual high standard of service and quality we usually offer here at the hotel, and are indeed so proud of . Please accept my sincerest apologies. Yours sincerely Katherine

Mercure Hatfield Oak Hotel

Nota Tripadvisor 3.0/5

amarunchak Couples - Avaliação com certificação TripAdvisor

Adequate, reasonable three star establishment.We had a room on the ground floor with a staff pathway past the window, which meant we had to keep the curtains closed. Not perfect.Plenty of parking space for the car.

Thank you for your feedback, we have certainly taken your comments on board

Really good experience

Nota Tripadvisor 5.0/5

Kelley-Cranham Couples - Avaliação com certificação TripAdvisor

Ticked all the right boxes: staff were friendly, willing to help out, and efficient; everything clean; easy parking; better than average breakfast (and at £10 good value). Only minus was the fact that bathroom lighting was automatic on entry so could not be left on all night - and came on when you visted in the night.

Thank you for taking the time to post a review following your stay. We do hope we can welcome you back soon. Regards Katherine

Hatfield Mercure

Nota Tripadvisor 4.0/5

MacksieS Couples - Avaliação com certificação TripAdvisor

Situated close by the university of Hertfordshire and just off A1M, I thought it would be noisy but inside the lounge bar and rooms were surprisingly quiet. In fact there was no traffic affecting in our ground floor room at all. Pleasantly laid out and decorated in standard Mercure purple we had a pleasant couple of days here to include a bar evening meal and excellent breakfasts - fresh and hot buffet breakfast plus the usual fruit and cereals and juices. Staff were genuinely friendly and helpful - even offering to help with bags! For visits to friends and relatives or touring around the area this is an ideal and convenient comfortable hotel.

Thank you so much for taking the time to post such a nice review. We do hope we can welcome you bak to the hotel soon. Kind Regards Katherine

Typical short stay hotel

Nota Tripadvisor 3.0/5

HolidayNan Negócios - Avaliação com certificação TripAdvisor

I was at a conference in Hatfield and the Mercure was on the list of recommended hotels close by. The hotel was typical on a short stay business focussed hotel - 3 star. The rooms were spacious and clean, the bed and pillows not particularly comfortable. The bathroom had a shower over the bath so required agility to access it. The shower jel/soap holder attached to the tiles was completely rusty. The tiles behind the shower had orange soap residue on the grout as well as hard water stains so obviously hadnt been cleaned particularly well. Breakfast was included in our room rate but I believe was an extra £10 ifyou paid on the day. It was a hot buffet quite a good selection and tasty. There were pastries cereals and fruit so plenty of choice. Its unlikely I will be in the area again so cant really comment as to whether I would pay a repeat visit.

a one nighter in Hatfield

Nota Tripadvisor 5.0/5

antonys520 Negócios - Avaliação com certificação TripAdvisor

Needed to stay overnight for an early morning meeting in Hatfield. Rooms were clean, hotel was accommodating and the evening meal was very nice. Well worth the £51 paid. The only challenge was the long walk from the bar to the bedroom!

Thank you for your feedback. We hope to see you again soon Regards Katherine

Average

Nota Tripadvisor 3.0/5

I858QNpaulc Negócios - Avaliação com certificação TripAdvisor

Breakfast room was very busy, small, and the food selection not great and not kept fully available, had to wait for eggs one morning. Reception staff inflexible - I paid the maximum for late checkout (£30) the day before I checked-out, but actually checked out 2 hours before the full time. I asked for a refund of the extra 2 hours I had paid for, which was denied saying the payment had gone through the system and it wasn't possible. This is poor customer service. Only one face towel and one bath towel in the room - I can't remember the last time I stayed in a hotel that had less than 2 of each, even more budget hotels. Room was clean and comfortable though.

Thank you for posting a review, although we are extremely sorry certain aspects of your stay fell short of your expecations.

Fine hotel for a weary traveller to stop.

Nota Tripadvisor 3.0/5

cumandgo Negócios - Avaliação com certificação TripAdvisor

Not the best check in since they couldn't find my reservation but eventually got there when the realised they got my name wrong. Anyway room was Fine, bed comfortable enough, dinner was tasty even though they substituted a few of the items from the menu. Overall ok.

Thank you for taking the time to post a review. Regards Katherine

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