Pullman Paris Montparnasse

We stayed at the Pullman Paris Montparnasse for one night and it was so incredible that I wish we could’ve stayed longer. When we arrived in front of the hotel from our Uber, the hotel staff literally ran outside to help us with our bags and walk us in. The staff were so attentive, friendly, and welcoming. Our room was so big with a beautiful view. Everything was very clean and felt very luxurious. The location of the hotel is perfect as it is right by a shopping center and train station. We also went to the Skybar and it was stunning. Wonderful service, wonderful view, and amazing drinks. We also met some awesome people here. I would love to stay at this hotel again and have already recommended it to my friends.

This letter was sent to the hotel manager no answer We had a wonderful stay at the hotel except for a serious breach of security due to a mistake issuing the wrong key at the reception Stayed from November 21 to 28 (2020) had room 1106 and 1108. Our son (handicapped with dow syndrome) stayed at 1108 with his border, but that day he was allows in the room and some guest entered the room with their key (new arrival to the hotel) Naturally our son was extremely agitated (and scared). I reported the incident to the reception and was promised an investigation, but we have not heard of any follow up . I consider this and extremely great breach of security and can be bad for your hotel’s reputation. Would you please review what was done to correct this error and see that would not repeat in the future. Also please send us copy of our bill. Thank you Sincerely yours Georges Merlo/Robert G. Rev

Two successive stays in November, the first in two connected rooms #2030 + 2032 which went smoothly, and the second in Suite Deluxe #2042 with a very bad arrival experience. Check-in time is 3 pm. We arrived at the hotel at 2 pm, after having requested an early check-in (All Diamond privilege). We ended up getting our room at 4h45 pm which ruined our afternoon. Meanwhile, we were sent to the Platinum / Diamond lounge and then to a transit room, always with wrong misleading information on the timeline. Check-out time is noon. Hard to understand how the hotel can take 4h45 to prepare a room for its supposedly best customers. We complained and got some compensation, not alleviating the feeling that service is unreliable. The Suite Deluxe is made of two interconnected rooms, one of them being designed as a living room rather than as a bedroom. From our experience having tested the two options, it is better to take two interconnected rooms. At least the hotel has plenty of these, and you won't end up waiting for hours one of the few suites is ready when you arrive. Otherwise, most of the staff members seemed top-notch. But the hotel is so big it is hard for them to follow customers and provide tailored service by sharing information. All our accommodations were very clean and offered the expected views over Paris (27th floor). Some maintenance issues in one room were solved within 24h, which is acceptable. Good breakfast, but most of the restaurant's chairs are already stained (see picture). Too bad for a recently fully revamped property. Overall not sure we'll return.

We stayed at Pullman Montparnasse Paris for 3 nights and it was an amazing stay! The hotel is modern, remodeled, and super comfortable. Breakfast had so many different options. The staff was so nice, especially the concierge team and the grab and go on the 2nd floor. Valerie from the grab and go provided us with recommendations on cafes nearby! The metro was a 2 minute walk making it easy to get to most attractions like the Eiffel Tower, Louvre, etc. I must also say that housekeeping is superb. They did a great job keeping the room clean and refilling toiletries as there were 4 of us. My only recommendation would be to have a mini bar for guests (besides water). It goes a long way after traveling. Thank you Pullman Montparnasse, we can’t wait to be back! 😍

Now , call me old fashioned but I like a bathroom with a door on it . My very first impression of our room was - why is the shower in full view as soon as you walk into the room. There was a groove in the ceiling in the empty doorway so we genuinely looked for a slide door and couldn’t fathom it out . Anyway - we requested a curtain (which was fitted into the existing groove which was for hooks) for privacy . Strange set up though . However ! A pleasant stay apart from that - we did indeed have a lovely city view (Notre Dame ) . The bed and pillows were extremely comfortable (this was a deluxe room with a Queen bed) . We used the Whats App facility to request items (aforementioned curtain , and there was never enough cream/milk pots for drinks ) . Staff responded quickly and were always helpful and pleasant . Our room had not been ready when we arrived (at 8.30 in the evening ) - staff got us a drink at the bar and we waited for only 10 mins or so (still late though for a room not to be ready ) . Getting around was easy as there is a Metro across the road and we purchased a card which took us through to Versailles and many metro trips (much easier than tickets ) . Go to the customers services at the station to do this they were so helpful . We had one breakfast at the hotel - which was plentiful- loads of choice - but it was expensive . You can grab a much cheaper breakfast at any of the many many bistro/ brasseries which are everywhere. A good stay - the hotel is very modern and if you like your tech and charging points it’s perfect. I didn’t even use the adapter plugs as they had a UK socket in the room as well which was great .