Sofitel Sanya Leeman Resort

Avis müşterileri puanı (ALL Puanlama) 4.5/5 470 görüş

Otel ekstraları

  • Soak up sea and mountain views

  • French "Art de Vivre" vacation

  • Heaven for younger guests

  • MyKids exclusively for Accor Live Limitless members

  • MyGlass exclusively for Accor Live Limitless members

ALLSAFE onaylı otel

Otelin konumu

Sofitel Sanya Leeman Resort

No. 28 North Haitang Road, Haitang Bay, Sanya, Hainan Province
572014 SANYA
China

GPS:18.335466, 109.740818

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Özetle
Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye erişimli otel
  • Sağlık merkezi
  • Klima
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları

Konaklama olanaklarımız

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  470 görüş

TripAdvisor Derecesi  5.0/5  3.962 görüş

Complaint and Suggestion

Tripadvisor puanı 1.0/5

zengcheng Couples - TripAdvisor onaylı yorum

I am writing to express my disappointment with my recent experience at your hotel, the Sofitel Sanya Leeman, as well as to provide some suggestions for improvement. I am a diamond member of Accor hotels and have stayed at the Sofitel Sanya Leeman several times. I have always been pleased with the service and amenities provided, however, on my recent stay, I encountered a persistent problem with my reservations. On multiple occasions, I have found that my guest information, including my Accor membership level and corresponding benefits, were not confirmed properly upon check-in. This has happened on 7 separate occasions and there were no notes in the system to indicate the issue had been addressed. Furthermore, after providing feedback in the hotel official wechat fan group, I was shocked to find myself being removed from the group without any proper reason given. As a service industry, I believe that hotels should actively encourage customer feedback and address any issues that may arise in a timely and professional manner. I understand that mistakes can happen, but I expect a higher level of service from a hotel of your caliber. I hope that in the future, the Sofitel Sanya Leeman will take steps to ensure that these issues are addressed and that guests are treated with the respect and attention they deserve. I would appreciate a response to this letter and the assurance that steps will be taken to ensure that such issues do not occur again in the future. Thank you for your time and attention. Sincerely, Zeng Cheng

Don’t bother

Tripadvisor puanı 3.0/5

bjk127 Friends getaway - TripAdvisor onaylı yorum

Sadly, this experience did not live up to expectations. We picked Sofitel because it generally has a great reputation, but this resort is Sofitel in name only. It wasn’t their fault that Covid made it stressful or that it has seriously hurt the entire island, but what made it worse was the massive language barrier, being ignored by hotel staff, constant confusion and communication issues, a very mediocre breakfast buffet, no swim up bar service, and no good restaurant options (the Thai place is mediocre at best). It quickly became apparent that their seems to be no leadership here, no GM, and no quality control. All in all, I left feeling extremely disappointed, wouldn’t stay there again, and would certainly not recommend it to any friends.

Dear Guest: Thank you very much for choosing Sofitel Sanya Leeman Resort and taking the time to give us a review. We are very sorry for the problems you reported and the inconvenience caused to you during your stay. The hotel has reported your questions to the relevant departments, and will continue to supervise and train staff to provide a better level of service. We sincerely look forward to seeing you again to witness the improvement of our service! Sincerely Hotel management

Best hotel in Sanya

Tripadvisor puanı 5.0/5

Anne S Couples - TripAdvisor onaylı yorum

During the pandemic it's even more important to have a hotel whose communication is transparent and fair We've seen many hotels in Sanya and Sofitel is by far the best (facilities&food). moreover, the service far exceeded our expectations - special thanks to Joly&Angela: You've given us a relaxing vacation!

Dear Guest, Thank you for your warm review. We are honored to be recognized by you. Your support is the driving force for us to keep moving forward. We are committed to creating unforgettable experiences for our guests. We sincerely look forward to seeing you again and wish you a happy life! Sincerely Hotel management

Outstanding guest service

Tripadvisor puanı 5.0/5

SaschaDoobe Couples - TripAdvisor onaylı yorum

We arrived late in the morning and after a short wait we could already move into the room. The room was clean and spacious with a good view of the sea. In direct comparison, I find the view and the layout of the rooms of Grand Hyatt better. The pool area is large and has many places where you can relax. The sunbeds are in good condition. The beach is not really inviting. Due to the fact that the small island of Wuzhizhou 400m away from the hotel went into lockdown, as well as some areas of Houhai, we decided to take the precaution of leaving again in the early evening. The check-out went smoothly and the already paid full amount for all nights was refunded although we had used the room, even if only limited. This is what I call courteous and service-oriented. If we travel to Sanya again, we will go back to the Sofitel for this reason. Thanks.

Dear Guest, Thank you for your warm review. We are honored to be recognized by you. Your support is the driving force for us to keep moving forward. We are committed to creating unforgettable experiences for our guests. We sincerely look forward to seeing you again and wish you a happy life! Sincerely Hotel management

Amazing hotel with stunning views and the best service!

Tripadvisor puanı 5.0/5

Tour48727184885 Couples - TripAdvisor onaylı yorum

Sofitel is Sofitel. I always say this when staying at one of these hotels. From your arrival to the most beautiful entrance, welcome drinks and smiles from the staff, there is no better service than this. The staff member Emma went far beyond to help us and cater for our needs as well as with information. Food. We are platinum members, so we can use their club Mil……. The food options there are really limited for afternoon tea and dinner, but it’s honestly more for snacks than anything else. The food was always good, and in the lounge staff, Elaine, Cindy and Delia were soooo nice, and I mean super nice and provided top-notch service. Now I want to mention Zora!! Wow, wow, wow is just a part of how I can talk about her. Her excellence in service, smile and the cocktail-making skills is faaaaaarrrr above anyone else we encountered. She was in all aspects, the most engaging, friendly and fantastic staff member. Even when she was busy, she would come to greet us and ask what we needed. Really I can’t express more how amazing this jewel of a person is!!!! Breakfast was great with many options and really delicious food. We also did the dinner buffet, and the food was great with excellent service and thanks to Mike for your service. So much delicious food, honestly. Pools. There are a total of 6 pools spread out throughout the resort. Maybe more hidden ones. We spent most of our time at the beach pool which was so nice, and mid-day, there were always chairs, so great time to relax and towels at the pools as well as water which is a nice touch. Rooms! The room beds were so comfy!!! The rooms were spacious, and the sea view we had was stunning. We also stayed in a suite room for a few days, and that was even better and more amazing!!! Cleaned well and very comfortable. Beach. The beach you can’t swim in but is so pretty to walk around on and the sand is just so soft! Honestly, I just want to return to this resort again if I visit Sanya.

Dear Guest, Thank you for choosing to stay in our hotel! I am very glad to have your affirmation, your satisfaction is the driving force for us to move forward! We look forward to your next visit! I wish you all the best! Sincerely hotel management

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 2.871 görüş 8.9/10 Konum
  • 6.298 görüş 8.8/10 Oda
  • 12.439 görüş 8.7/10 Hizmet
  • 30 görüş 6.3/10 Wifi
  • 4.334 görüş 9.5/10 Otel Ambiyansı
  • 3.945 görüş 9/10 Otel Donanımları
  • 2.946 görüş 8.6/10 Yemek
  • 2.672 görüş 8.9/10 Kahvaltı

Hizmet sağlayıcı Trustyou

Sanya şehrindeki tüm otellerimiz