The Kuta Beach Heritage Hotel Bali - Managed by Accor 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 312 görüş

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Jl Pantai Kuta Br Pande Mas, Kuta Badung Bali indonesia, 80361 KUTA, Endonezya

Açıklama

Otel ekstraları

  • Located on the beachfront of famous Kuta Beach

  • Prime location Within walking distance to shopping, dining, nightlife, and cultural attraction

  • Versatile meeting spaces ideal for events, meetings, and social gatherings near the beach.

  • Roof top Riva Bar & Restaurant with Ocean view serving Local authentic & international cuisine

  • Green Key certified hotel

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Otelin konumu

The Kuta Beach Heritage Hotel Bali - Managed by Accor

Jl Pantai Kuta Br Pande Mas, Kuta Badung Bali indonesia
80361 KUTA
Endonezya

GPS:-8.720583, 115.169792

Telefon
Faks +62 361 3007060

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

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Daha fazla bilgi edinin

ALL Puanlama  4.4/5  312 görüş

TripAdvisor Derecesi  4.2/5  2.129 görüş

2025 mükemmeliyet sertifikası

Amazing

Tripadvisor puanı 5.0/5

Gusti Ayu O TripAdvisor onaylı yorum

I had a wonderful stay at this hotel. The room was comfortable, clean, and well-maintained. The swimming pool was also great, very relaxing and perfect. Breakfast was delicious with a good variety of options, and everything tasted fresh. The staff were incredibly friendly and welcoming throughout my stay. Special mention to Kak Putu at the Front Office, she was extremely kind, professional, and very helpful. She truly made our experience even more pleasant. Overall, a great hotel with excellent service. I would definitely recommend staying here and would love to come back again.

Dear zoyad2024, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us, especially Putu at Front Office. We do appreciate and thank you for your feedback. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

Hotel good - but could do better

Tripadvisor puanı 4.0/5

Matt r TripAdvisor onaylı yorum

Stayed here for 27 nights (I was told I’m the longest ever staying guest) 90% of the hotel is really good, Bar Service really lets the hotel down - ordered ice for my room, was told the bar was busy - no problem I went to the bar to collect …… mmmmm busy I wouldn’t call it, 4 customers eating and 4 staff (3 were sitting down) Happy hours - it’s quoted (buy 1 get 1 free). - but you can only have what they tell you, then put selected drinks only that would stop any issues - I told the F&B manager this he said he’d change the sign - 4 days later nothing has changed Hotel really needs a lot of maintenance to keep to the standard as advertised You saw the General Manager most mornings checking the breakfast, but didn’t see him again all day - as the longest staying guest ever - you would have thought the GM would make contact …… but he never Food & Beverage prices are expensive for Bali, the sister site next door sell drink and food cheaper Nearly everywhere in Bali charges Govt Tax and Service charge normally about 12-15% but for some reason this hotel charge 21% this is added to every price regardless what you have Had a few issues during the stay 1 family placed either side of my room, running between rooms, Shouting and screaming - but Ari sorted it out Housekeeping staff Auga and Jaya cleaned my room and you couldn’t fault them at all The area that really made my stay great was the Breakfast Staff, Each and everyone of them deserve something (I did tip them on my last day) to 2 chefs that cooked the eggs each morning - OUTSTANDING Would I return ……. The jury is out at the moment

Dear Matt R, Thank you sincerely for taking the time to share such a comprehensive review of your 27-night stay with us. It was truly a pleasure to have you as our guest, and we are honored that you chose Kuta Beach Heritage Hotel for such an extended visit. Your detailed feedback is extremely valuable, as it allows us to recognize what we are doing well while also addressing the areas where we must improve. We are pleased to read that many aspects of your stay met your expectations, particularly the comfort of the hotel, the dedication of our Housekeeping team—especially Auga and Jaya—and the outstanding service provided by our breakfast team and chefs. Your kind recognition will certainly be shared with them, as it serves as wonderful motivation for everyone. We are also glad Ari was able to promptly assist in resolving the disturbance you experienced. At the same time, please accept my sincere apologies for the shortcomings you encountered. The level of attentiveness you described at the bar is not reflective of the service standards we strive to deliver. Your comments have been shared with our Food & Beverage leadership for immediate review, including clearer communication regarding Happy Hour offerings to avoid any confusion for our guests. We also appreciate your candid feedback regarding maintenance. Keeping our facilities in excellent condition is a priority, and your observations have been forwarded to our Engineering team to reinforce ongoing upkeep and improvement plans. We are truly sorry to learn that you did not have the opportunity to connect with our General Manager during your stay. We believe every guest—especially one who stays with us for such a meaningful length of time—deserves personal recognition. Regarding pricing, kindly note that the 21% charge reflects the combined government tax and service charge applied in accordance with local regulations and hotel policy. However, we understand the importance of transparency and value, and we appreciate your perspective. Thank you once again for your balanced and constructive feedback. It is encouraging to know that 90% of your experience was positive, yet we fully recognize there is always room to do better. We genuinely hope to have another opportunity to welcome you back, exceed your expectations, and confidently turn that “jury is out” into a definite return. Kind regards, Management

Wouldn’t go again

Tripadvisor puanı 2.0/5

Brodie C TripAdvisor onaylı yorum

Before i rant i must say its 2 stars not 1 this review as staff were happy and friendly Disappointing Stay – Not Worth the Money I rarely leave negative reviews, but my experience at this hotel has left me with no choice. This place needs some serious attention, and I would strongly recommend looking elsewhere. Location: The hotel is right next to two loud bars that blast music until around 12:30 am. If you’re looking for a good night’s sleep, forget it. The noise is unbearable, and it’s impossible to rest properly with the bass shaking the walls. Room Quality: The suite I stayed in had some serious hygiene issues. The toilet and shower had a strong sewage smell, which was incredibly off-putting. To top it off, there were disgusting stains on the floor. It felt like the room hadn’t been cleaned properly in ages. On top of that, the room was poorly soundproofed, and every time a motorbike passed by, the entire room would shake. Balcony and Pool Area: The balcony was in terrible condition—rust and dirt everywhere. The pool area wasn’t much better, with broken and rusty flooring. It’s clear that maintenance is a huge problem here. Bali is famous for its beautiful scenery, so it’s such a shame that this hotel doesn’t reflect that at all. Breakfast: Bali has some of the best tropical fruits in the world, but you wouldn’t know it by the breakfast offered here. Instead of fresh, quality produce, they serve what I can only describe as sugared, concentrated juice that tastes nothing like the real thing. This felt like a huge missed opportunity, especially considering the local bounty. Other Issues: On top of the noise and cleanliness issues, there were fireworks going off at 3 am by some inconsiderate guests below, making it even harder to sleep. The hotel is very tired and doesn’t match the pictures you see online. I honestly wonder if they were taken years ago when the hotel was in better shape. Conclusion: The room was poorly lit, with missing light bulbs in half the fixtures. I would have raised these issues with the hotel staff, but honestly, what’s the point? They were fully booked and would likely have only offered a half-hearted apology. It’s not worth the hassle. If you care about comfort, cleanliness, and a decent night’s sleep, spend a little extra and stay somewhere else. Just because it has the Accor name doesn’t mean it’s up to their usual standards. I think they’d be embarrassed to have this property under their brand. Stayed: 15-17 Jan 2026

Dear Brodie C, Thank you for taking the time to share such detailed feedback regarding your recent stay. While we are truly sorry to learn that your experience did not meet your expectations, we sincerely appreciate your openness, as it helps us identify where immediate improvements are needed. First, please allow us to thank you for recognizing the friendliness and positive attitude of our team. Your kind words about them mean a great deal, as genuine hospitality is at the heart of everything we do. That said, we would like to extend my heartfelt apologies for the many inconveniences you encountered. The concerns you raised regarding cleanliness, odors in the bathroom, room condition, lighting, and maintenance are certainly not reflective of the standards we strive to uphold. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for urgent review and corrective action. Guest comfort, hygiene, and safety remain our highest priorities, and we regret that we fell short during your stay. Regarding the noise, our beachfront location places us in one of Kuta’s most vibrant areas, which can occasionally result in elevated sound levels from nearby venues and traffic. However, we fully understand how important a restful night is, and we sincerely apologize for the disturbance caused by external noise as well as the unacceptable behavior of other guests. Situations such as fireworks at early hours should always be reported so our security team can intervene immediately. We are equally sorry to hear that the balcony, pool area, and overall upkeep did not reflect the image you expected. Continuous maintenance and enhancement of our facilities are essential, and your feedback reinforces the urgency of these efforts. With regard to breakfast, we regret that the selection did not meet your expectations, particularly in a destination known for its fresh produce. Your comments have been shared with our culinary team as we continuously review our offerings to better showcase local quality and variety. It is especially concerning to read that you felt raising these matters during your stay would not have made a difference. This is never the impression we wish to leave. Our team is always ready to assist and would have welcomed the opportunity to address these issues in real time to improve your experience. Please accept our sincere apologies once again. Although you mentioned you would not return, we genuinely hope you might reconsider in the future and allow us the chance to restore your confidence with a far more positive and seamless stay. Kind regards, Management

Wonderful Experience

Tripadvisor puanı 5.0/5

Aventus H TripAdvisor onaylı yorum

The hotel is perfectly located in the heart of Bali, with direct access to the beach just a stone’s throw away. It is surrounded by vibrant entertainment, shopping, and dining options, making it an ideal base for exploring the area. The staff were exceptionally polite and impeccably dressed in traditional Balinese attire, adding a charming cultural touch to the experience. Special thanks to Junior for kindly upgrading my room to a Deluxe Heritage King Room for my two-night stay. I truly enjoyed my time here and will most certainly return.

Dear aventush, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us, especially Junior. We do appreciate and thank you for your feedback. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

Restaurant

Tripadvisor puanı 4.0/5

yol157 TripAdvisor onaylı yorum

We were here for only 3 days, and breakfast was served every day. The staff in the restaurant went above and beyond to make us feel comfortable. Thank you Anita, Nita and Sukma. You're fantastic!

Dear yol157, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us, especially Anita, Nita & Sukma. We do appreciate and thank you for your feedback. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

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