Pesan informasi

Mercure Hotel Kaiserhof Frankfurt City Center bintang 4,5

Catatan tamu Avis 4.4/5 1.199 ulasan

Hotel yang disetujui ALLSAFE

Pesan hotel ini

Kamar 1

Jumlah orang
Usia anak
Accor Live Limitless

Gratis: Daftar sebagai anggota

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  • Saya mendapatkan manfaat dari keunggulan

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Mercure Hotel Kaiserhof Frankfurt City Center
Melihat pada peta
+ 21 Layanan

Keistimewaan hotel

  • Hotel bersertifikat ALLSAFE

  • DEHOGA bintang 4 klasifikasi superior

  • Smart tablet, concierge digital, dan surat kabar internasional di semua kamar

  • 106 kamar memiliki AC dan perlengkapan modern

  • 8 ruang konferensi baru dengan ventilasi modern serta teknologi presentasi.

Layanan di hotel dan sekitarnya

Check-in dari 15h00

Check out sampai 12h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • Check-in online
  • WIFI/Akses Internet
  • Tempat Parkir
  • 100% hotel bebas rokok
  • Memiliki penyejuk ruangan
  • Bahasa yang digunakan di hotel
  • Resepsionis buka 24 jam
  • Laundry
  • Penukaran mata uang Layanan berbayar
Katering
  • Sarapan Layanan berbayar
  • 1 Restoran
  • 1 Bar
  • Layanan kamar
Rekreasi dan aktivitas
  • Pusat kebugaran
  • Darmawisata kapal (di dekat)
  • Aktivitas olahraga lainnya
Layanan bisnis
  • 8 Ruang pertemuan
  • Hotel konvensi
  • Pojok Web dengan Mac
  • Pusat bisnis swalayan
  • Sedia layanan fotokopi/cetak

Lokasi hotel

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62
Hessen
60329 frankfurt am main
jerman

Tel: +49692561790

Faks: (+49)69/25617919

Check-in dari 15h00

Check out sampai 12h00

  • HAUPTBAHNHOF :  HAUPTBAHNHOF

  • HAUPTBAHNHOF :  S1,2,3,4,6,8,9 HAUPTBAHNHOF

  • HAUPTBAHNHOF :  16, 17, 11, 19 HAUPTBAHNHOF

  • Dengan pesawat

    FRANKFURT Pada 15km / 9,32 mil

  • Dengan kereta

    HAUPTBAHNHOF Pada 0,2km / 0,12 mil

GPS :50.10827, 8.667662

Akomodasi kami

Superior Mercure Hotel Kaiserhof Frankfurt City Center bintang 4 memberi Anda pilihan antara Kamar Standar dan Kamar Superior, Kamar Privilege berperabot mewah dengan tempat tidur ganda, serta Suite Privilege yang lapang. 106 kamar bebas rokok sepenuhnya ber-AC, dilengkapi WiFi gratis dan PC tablet untuk kenyamanan privasi. Anak berusia di bawah 12 tahun gratis menginap di kamar orang tuanya. Ranjang bayi tidak dikenakan biaya.

Kamar Standar dengan tempat tidur ganda

  • Maks. jumlah orang: 2
  • Area: Dari 20 / 215 sq ft
  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel(...)

Kamar Standar dengan dua tempat tidur single

  • Maks. jumlah orang: 2
  • Area: Dari 20 / 215 sq ft
  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel(...)

Kamar Superior dengan tempat tidur ganda

  • Maks. jumlah orang: 2
  • Area: Dari 24 / 258 sq ft
  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel(...)

Kamar Superior dengan 2 tempat tidur single

  • Maks. jumlah orang: 2
  • Area: Dari 24 / 258 sq ft
  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel(...)

Kamar Privilege dengan tempat tidur twin dan sofa

  • Maks. jumlah orang: 2
  • Area: Dari 28 / 301 sq ft
  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel(...)
Kamar

Restoran dan bar kami

MAINART

Jenis hidangan: Mediterania

Sajian dan hidangan Mediterranean. Kami memanjakan Anda dengan hidangan lezat untuk sarapan. Terinspirasi oleh Mediterania, segar dan sehat. Untuk pertemuan dan acara, pilih dari menu kami atau nikmati prasmanan.

Gallery Lounge

Nikmati layanan eksklusif di lounge kami. Baik bir dingin maupun segelas anggur Mercure yang terkenal, kami memiliki sajian tepat untuk penghujung malam Anda.

Foto non-kontrak

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 8

  • Ukuran maksimal: 150

  • Kapasitas maksimal: 110 orang

Cari tahu lebih lanjut

Ulasan pelanggan kami untuk
Mercure Hotel Kaiserhof Frankfurt City Center

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.4/5

1.199 ulasan

tripadvisor

Peringkat TripAdvisor 4.0/5

394 ulasan

2021 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2021

Nice stay

Catatan Tripadvisor 5.0/5

PeNor Business - 03/10/2020 Ulasan TripAdvisor tersertifikasi

Hotel is within walking distance to the Frankfurt main railway station. The staff were very welcoming and the room excellent with nice features. The Covid-19 measures were well-implemented and there is a real feel of care for the guests. Internet easy to use and more than sufficient for the traveler. Can recommend this hotel

Covid 19 ... danger here riskybreakfast

Catatan Tripadvisor 1.0/5

Parisian750062 Business - 29/06/2020 Ulasan TripAdvisor tersertifikasi

I am much disapointed... breakfast served with mask down the nose and whole personal taking coffee next to all ingredients being prepared all without masks! Then best of it at least 2 were sneezing without mask next to uncovered food.. this is not OK at all ! Also my room was still having an empty bottle of water left on table when i arrived... When pointing it out .. only answer was ... we are not obliged to wear masks.. i am also not obliged to come back !

Excellent 4-Star Hotel Nearby Frankfurt Hauptbahnhof

Catatan Tripadvisor 5.0/5

royhi Business - 07/03/2020 Ulasan TripAdvisor tersertifikasi

Stayed in Mercure Kaiserhof Frankfurt City Center for one night of business trip. Location very easy access to the Central Station, right on the main street in front of it. While the lobby is rather small, the efficient check-in and check-out process made sure that it still has enough space, at least during my stay. The room is nicely designed, with enough space for everything. The bathroom is spacious and bright with good amenities. Overall I had pleasant stay in Mercure Kaiserhof and will definitely come back should I need to stay in Frankfurt again.

We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

No heater on the first night

Catatan Tripadvisor 3.0/5

Soo Chuan K Couples - 07/01/2020 Ulasan TripAdvisor tersertifikasi

There was no heater in the room on the first night. I informed the guy at the reception, he came to the room, meddle with control and after a while he claimed that it is working. However, the heater is still not working throughout the night. The heater only come alive in the middle of the second night. Luckily, when we told the reception on the second day morning, he is kind enough to offer us his portable heater at the reception because he has run out of all portable heaters. This is certainly not acceptable. How can the receptionist on the first night claimed that the heater is working when it is actually down?

Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

Great stopover in Frankfurt.

Catatan Tripadvisor 5.0/5

mpearce2017 Family - 04/01/2020 Ulasan TripAdvisor tersertifikasi

This is an excellant Hotel just minutes from the station. Rooms are immaculate and comfortable. There is a great private lounge bar on level 1. The Breakfast is one of the best I've had anywhere and the setting is great. Love this Hotel and recommend to everyone.

Dear mpearce2017, we very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

3 Nights at the Mercure Kaiserhof Frankfurt

Catatan Tripadvisor 5.0/5

gradscholar Business - 26/12/2019 Ulasan TripAdvisor tersertifikasi

Lovely "boutique" like hotel - not your humongous run of the mill 4 star. Very cosy and nice. Each room has a unique layout and the amenities are more than complete. Having ordered a king sized bed, I was a little taken aback when they gave me two single beds that were joined together. Is this a German/European thing?

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Scott F. Thaxton Operations Manager

Overall, a nice hotel in Frankfurt city center

Catatan Tripadvisor 4.0/5

NTSalvermoser Family - 24/12/2019 Ulasan TripAdvisor tersertifikasi

Looks like a brand new hotel, with a friendly staff, and very good breakfast buffet. Only the neighborhood is not the greatest, although right across the street from public transportation. Convenient parking lot inside the building, and 1km from 2 nice shopping malls.

Dear NTSalvermoser, we very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Hotel is good overall! Thanks

Catatan Tripadvisor 4.0/5

iboy003 Family - 21/12/2019 Ulasan TripAdvisor tersertifikasi

Hotel is very close to Hbf. It’s very convenient. However, as usual Hbf area is not the best in town. Front desk is good. The receptionists were checked all details, it’s good so. They are doing a good job! They recognised also Pt-Status and provided upgrade. Thanks a lot. House keeping is an area for improvement. In general, house keeping in European hotel is weak.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Scott F. Thaxton Operations Manager

Great hotel

Catatan Tripadvisor 4.0/5

Getaway787631 Business - 21/12/2019 Ulasan TripAdvisor tersertifikasi

We visited Frankfurt for the first time. The hotel is centrally located and very conveniently being a couple of hundred meters from main train station and some great restaurants. We arrived lateish at night and receptionist was very courteous and helpful. Room was comfortable and clean and overall the service was excellent. One problem which I found was that the WiFi was very erratic and unreliable. We discussed with reception who told us that they had some problems and they had sorted it out but problem persisted - quite an issue when you are on business / holiday and you need to be very efficient. On the whole highly recommended

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Scott F. Thaxton Operations Manager

Cumulative pettiness

Catatan Tripadvisor 2.0/5

Voyage288735 Business - 26/11/2019 Ulasan TripAdvisor tersertifikasi

I paid more than $ 600 for two nights in a very average room that I usually paid less than $ 120 per night as there was a high demand. As platinum client ACCOR, I was offered a welcome drink. I ordered the cheapest white wines but it was still too much and I was asked for 7 euros.

Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

very good hotel, perfect for busines and visit to the city

Catatan Tripadvisor 5.0/5

Johnny_English71 Couples - 22/11/2019 Ulasan TripAdvisor tersertifikasi

A very good hotel with good facilities a good location to visit the city center, although the red district is just round the corner I found the place quite and safe. Very good value for money. I recommend it.

Dear Johnny_English71, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Wow.

Catatan Tripadvisor 5.0/5

Edwards4732961 Friends getaway - 07/10/2019 Ulasan TripAdvisor tersertifikasi

Excellent hotel. Great service and the rooms are some of the best I have stayed in. Can not fault this hotel. If you are in Grankfurt and would like a central hotel do not go anywhere else. Mercure is the way forward.

Dear Edwards4732961, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Nice location, great breakfast options, but lousy cushons

Catatan Tripadvisor 3.0/5

Joeri V Couples - 25/09/2019 Ulasan TripAdvisor tersertifikasi

The Mercure hotel is ideally situated if you come by train. Less than 5 minutes walking. Usually accor hotels offer online check in. This one not for some reason. Also it was required to have the credit card with which the booking was paid with you. Very odd. Not very welcoming. The room was good. Yet the quality of the cushons was a drama. An even bigger drama was that reception told me that they dont have any other ones. Very dissapointing for a 4 star hotel and I am not used to this from Mercure.

Dear Joeri V, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

very luxurious room in downtown Frankfurt

Catatan Tripadvisor 5.0/5

Sightseer21901883166 Business - 23/09/2019 Ulasan TripAdvisor tersertifikasi

I always book this hotel, for it's high quality standards and location close to Central Station. The breakfast is also really good. They try hard and keep surprising me (this time with eggs in gruene sose, which was very nice). I needed help with connecting an HDMI cable to the back of the tv, which was done without any trouble and they also helped when I forgot my phone adapter. I will keep coming back.

Dear Sightseer21901883166, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Excellent

Catatan Tripadvisor 5.0/5

Jonas G Business - 16/09/2019 Ulasan TripAdvisor tersertifikasi

Very accommodating staff whom made sure we had all our needs covered. From receiving personal packages to arranging the rooms that were reserved for my colleagues, they made the IAA event experience a lot less tiring.

Dear Jonas G, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Scott Thaxton Operations Manager

A questionable Area for a family hotel

Catatan Tripadvisor 2.0/5

WorldtravellerBC7 Family - 04/09/2019 Ulasan TripAdvisor tersertifikasi

My family and I just came back home from staying at the Mercure Hotel Kaiserhof in Frankfurt. I must say that the location although close to the Main Train Station, it is very questionable at best. The hotel is located virtually next to a dubious "cinema", some sex shops (especially one with quite an assortment of dildos on display). It is a very shady area to come with family. I was concerned to have brought my 12 year old daughter around here. The hotel website should make a point to explain than although it is a up and coming area that is experiencing a revival, it is still a red light district with drunken/addict people around the area. I would have never bring a young child around sex shops. Another unpleasant experience was that, although I booked my hotel directly through accor, and my receipt stated that there were no additional charges at the hotel, as soon as I checked-in, I was advised that I must pay an additional 12€ in cash for "city taxes", when I explained that there was no mention of additional taxes to be paid locally in my reservation confirmation, I was told that I still had to pay them for the 3 people 2 nights. Although I did not agree with this additional, uninformed "City Tax", I had no more remedy but to pay. Then, I was told it must be done in cash. That was a first for me, as I had paid city taxes across European hotel (including Accor Hotels) and I have done this with my credit card. I explained that I was not to pay in was and only with credit card, the clerk had to ask to reception manager, which she grudgingly agreed to do it. Certainly, I felt that even as a "Platinum" member I was too much of an inconvenience. Lastly, our Suite seems older than only 1 year since last renovated. The mattresses are hard as rocks. Breakfast was very acceptable. The Upper Lounge was so hot, and the AC could not be adjusted to make it a bit more welcoming. As I mentioned during my check-in to the reception clerk, It is the first and last time I stay at this hotel. It is the worst Accor Hotel I have ever stayed by far.

Dear WorldtravellerBC7, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Thaxton Operations Manager

Great location

Catatan Tripadvisor 5.0/5

Explorer15581927785 Couples - 30/07/2019 Ulasan TripAdvisor tersertifikasi

Friendly, nice, very good price and excellent location close to Frankfurt central station. Recently renovated, good restaurants nearby and walking distance to the central area. Breakfast is highly recommended.

Dear Explorer15581927785, We very much appreciate your wonderful review regarding your last stay in our Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Great Service and a great price!

Catatan Tripadvisor 5.0/5

Alexander V Business - 22/07/2019 Ulasan TripAdvisor tersertifikasi

We had a great room in a very convenient location two blocks from the Hauptbahnhof. We have been big fans of the breakfast buffets in all Mercure hotels we have stayed in. This location was no exception. The people at the desk were very friendly and helpful. The Mercure Hotel Kaiserhof will be my first choice next time I am in Frankfurt.

Dear avazansky1, thank you very much for your wonderful words regarding your last stay in our Mercure Hotel Kaiserhof Frankfurt City Center. We are glad to see that you enjoyed your stay with us and also thank`s for mentioning the great hospitality you received from our reception team. You may be certain that your wonderful words will not go unheard in our entire team. We are looking forward to welcome you back in our Mercure Hotel Kaiserhof Frankfurt City Center soon. With kind regards, Scott Thaxton Operations Manager

Short Stay in Frankfurt

Catatan Tripadvisor 5.0/5

mshawLondon Solo travel - 19/07/2019 Ulasan TripAdvisor tersertifikasi

Excellent service, receptionists were very professional, helpful, cheery and smiling. The room was very pleasant, clean and the air conditioning worked well. Most importantly the bed was very comfortable after a long flight.

Dear mshawLondon, thank you very much for your review regarding your recent stay. We are very happy that we exceeded your expectations and our reception team was very helpful for all your questions. We hope to see you soon in our Mercure Hotel Kaiserhof Frankfurt City Center. Best regards Scott Thaxton Operations Manager

Good Location

Catatan Tripadvisor 4.0/5

kabasan2017 Business - 13/07/2019 Ulasan TripAdvisor tersertifikasi

Good Location, and clean room. But staff at hotel reception does not know about room. I have Gold card for Accor hotel, then I asked Drink Voucher. Reception replied to me that No Drink Voucher but I could take all Drink in Mini-bar free of charge. But Mini-Bar was Empty. Of course, it was Free of charge.

Dear kabasan2017, thank you very much for your review regarding your recent stay. We are very happy to see that our location was perfect for your needs. As the mentioned issue with our reception staff we will take care about it to improve this matter as soon as possible. We hope to see you soon in our Mercure Hotel Kaiserhof Frankfurt City Center. Best regards Scott Thaxton Operations Manager

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