Liebe Ellen, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Ihnen unser Hotel gefallen hat und Sie unser freundliches Team positiv hervorheben. Gleichzeitig bedauern wir sehr, dass Ihr Aufenthalt durch den starken Zigarettengeruch in Ihrem Zimmer und die nicht funktionierenden Duschen sowie das Dampfbad im Wellnessbereich beeinträchtigt wurde. Dies entspricht selbstverständlich nicht dem Standard, den wir unseren Gästen bieten möchten. Auch für die längere Wartezeit beim Check-in und die Schwierigkeiten mit dem Online-Check-in möchten wir uns entschuldigen. Ihre Hinweise nehmen wir sehr ernst und geben sie an die zuständigen Teams weiter. Wir hoffen, dass wir Sie bei einem zukünftigen Aufenthalt von unserem gewohnten Service überzeugen und Ihnen eine deutlich angenehmere Erfahrung bieten können. Mit freundlichen Grüßen, ibis Styles Zeebrugge

Dear Mr. K., Thank you very much for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you had a relaxing week and enjoyed our spacious room, air conditioning, as well as our pool, spa, and fitness facilities. It is also wonderful to know that you appreciated our breakfast selection and found our technical manager to be especially friendly and helpful. At the same time, we sincerely regret that some aspects of your stay did not fully meet your expectations. We are sorry to hear about the noise in the courtyard, the friendliness you experienced at breakfast, and the housekeeping oversights, such as the trash not always being removed. These are certainly not the standards we strive to deliver, and your feedback helps us identify where we can improve. Thank you as well for your suggestion regarding the ALL loyalty programme. We appreciate your comments and hope to continue improving the experience for our loyal members. We hope to have the pleasure of welcoming you back to ibis Styles Zeebrugge and providing you with an even better stay. Kind regards, ibis Styles Zeebrugge

Dear Norbert, Thank you for sharing your detailed feedback following your stay with us. We are delighted to hear that you consistently enjoy our clean and pleasant rooms, the varied breakfast, and the availability of our wellness and fitness facilities. Your continued visits and loyalty as an ALL Silver member are greatly appreciated. We also thank you for your constructive comments regarding the pool area and the “adults only” hours. We understand the importance of a peaceful and relaxing environment for our adult guests and will review our current scheduling and signage to better enforce these hours and ensure a fair balance between adults and children. Your insights are valuable and will help us improve our services for all guests. We hope to welcome you back soon for another enjoyable stay. Kind regards, ibis Styles Zeebrugge

Beste Josiane, Hartelijk dank voor uw mooie beoordeling. We zijn blij dat u een fantastisch verblijf heeft gehad bij ibis Styles Zeebrugge en dat alles naar wens was. We hopen u in de toekomst opnieuw te mogen verwelkomen voor een even plezierig verblijf. Met vriendelijke groet, ibis Styles Zeebrugge

Dear Mr. G., It was a pleasure for us to welcome you in our hotel, and we would like to thank you for the great score of 9/10! :-) We really appreciate your kind words about our staff, and we will make sure to inform them that their work has been appreciated. Furthermore, we are pleased to hear that the room, the cleanliness and the breakfast met your expectations, and that everything went well during your stay. We are looking forward to seeing you and your family again in our hotel, and to make sure that your next stay will be even more memorable than the previous one! We wish you a lovely rest of the day! Kind regards, ibis Styles Zeebrugge

Dear Nils, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our friendly team, the clean and spacious room, and found the price-performance ratio to be good. We also appreciate your positive ratings for check-in, cleanliness, and our pool. We highly value your loyalty as an ALL member, and your feedback regarding member recognition will help us continue improving. We hope to have the pleasure of welcoming you back to ibis Styles Zeebrugge on your next visit to the area! Warm regards, ibis Styles Zeebrugge

Dear Mr. Z., Thank you for taking the time to share such detailed feedback about your stay at ibis Styles Zeebrugge! We are glad you appreciated the size, cleanliness, and facilities of the hotel, but we are very sorry for the shortcomings you experienced — in particular with the hammam, the outdoor pool facilities, and the interruptions before check-out. Please accept our sincere apologies, as this is not the experience we wish to deliver. Regarding your comment on the poster at the entrance, we would like to clarify that this is part of a global Accor initiative to raise awareness against child trafficking. Many of our hotels worldwide display this message, as we believe it is important to stand together on this issue. It is never intended to put any of our guests under suspicion, and we regret if it gave you that impression. We truly appreciate your constructive remarks, which will help us improve both our services and the comfort of future stays. We hope to have the opportunity to welcome you again and provide a smoother and more enjoyable experience. Kind regards, ibis Styles Zeebrugge

Dear Thomas, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and that the team, especially Uliana, made your experience memorable. We also appreciate your positive comments about the spacious, clean room, and our delicious breakfast. We sincerely apologize for the issue with the balcony cleaning and the lack of an upgraded room. Unfortunately, we were fully booked during your stay, which is why we couldn\'t offer an upgrade at that time. We will certainly look into the cleaning of the balconies to ensure this is addressed for future stays. We also appreciate your feedback on our sustainable initiatives and are happy that you noticed our efforts to reduce single-use plastic. We hope to welcome you back soon for another great stay, perhaps in the summer, when our nice outdoor pool will be open and you can enjoy the warmth of the sun! :-) Kind regards, ibis Styles Zeebrugge

We are extremely sorry that your stay was not as expected. We appreciate you sharing this with us as we wish all guests a perfect stay. We are sure every guest gets a well replenished and rich breakfast buffet from 6.30am to 10.30am and will certainly share your comment internally. We take your comments to heart and certainly incorporate them internally and hope to still welcome you again in the future. Team Ibis Styles

Dear Gast, Thank you for taking the time to review our hotel. We're glad to hear that your room was as expected, but we genuinely apologize for the noise disturbance you experienced. We understand how important a quiet environment is for a relaxing stay, and we will look into ways to improve soundproofing in our rooms. We appreciate your comments and hope to provide you with a more peaceful experience in the future. Regards, ibis Styles Zeebrugge

Dear Mr. S., Thank you for taking the time to tell us more about your experience at the ibis Styles Zeebrugge. We would like to apologize for the inconveniences encountered during your last stay, regarding the room amenities. This is not the standard we strive to uphold, and we regret that this affected your experience. Rest assured, we are addressing this matter with our team to prevent it from happening again. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis Styles Zeebrugge

Liebe Gäste, es tut uns leid zu lesen, dass Sie mit Ihrem Aufenthalt nicht ganz zufrieden waren. Aufgrund unserer Lage im Hafen haben wir in der Tat viele Firmenkunden, aber natürlich auch Familien. Unsere Swimmingpools und andere Einrichtungen sowie die Nähe zum Strand machen es auch für sie zu einem idealen Ort. Wir hoffen, dass Sie uns in Zukunft wieder besuchen und genießen werden. Team Ibis Styles.

Es freut mich zu lesen, dass Sie einen angenehmen Aufenthalt hatten und sowohl den Check-in als auch das Frühstück so sehr geschätzt haben. Wir freuen uns darauf, Sie wieder begrüßen zu dürfen. Team Ibis Styles

Lieber Stefan, vielen Dank für deine Bewertung. Wir freuen uns zu lesen, dass Sie einen so guten Aufenthalt hatten. Ihr Kommentar rund um den Pool haben wir sofort angesprochen! Vielleicht sehen wir Sie bald wieder? Mit freundlichen Grüßen, ibis Styles Zeebrugge