ibis Leiden Centre 3 estrelas

Our stay at this hotel was far from enjoyable. We booked a non-smoking room, but it reeked of cigarettes and body odour. Despite our complaints, the staff refused to move us to a different room, forcing us to sleep with the window open. To make matters worse, on our last morning, construction work began right outside our room at 7am, despite notices stating it would start at 9am. It was a terrible stay, but fortunately, we managed to get a refund for one night after involving our booking website. Poor customer service, unpleasant smell, and noise disruptions make it difficult to recommend this hotel.

Basic hotel with very convenient location right across from the train station and easy to walk around the beautiful town. We didn't have breakfast there, so can't comment on that. The staff was very helpful, and the bed was comfortable. We were surprised that there wasn't a safe or mini bar. The price was right, and it was easier to get to the airport from Leiden rather than Amsterdam (20 min. by train), so a great place to spend our last day in the Netherlands.

This hotel is very convenient to the train center and short walk to the center of Leiden. Very comfortable stay and especially grateful that our room was ready when we arrived early. The check- in process was easy. Staff were friendly and helpful.

Nice hotel. Excellent location. Next to the train station. Near also to the main shopping peatonal street. Rooms small without a cliset. Very clean. Good wi fi Very good breakfast. Staffvery kind. Firstroom i was assigned had a heating problen. They cha ge me to another one

We've stayed here lots of times before and it's always fantastic. The rooms are large, comfy, clean and warm and a decent night's sleep is always guaranteed. Housekeeping is every day and rooms are cleaned to a high standard. I haven't had breakfast or eaten here so can't comment on the food, but the bar/reception area is nice and staff are friendly. It's in a great location, just a short walk from the main centre. There's a Kruidvat store (like a UK Superdrug) right downstairs, and also an Aldi and Jumbo supermarket. The bus/train station is across the road and we used Starbucks there for breakfast. I wouldn't stay anywhere else in Leiden. It's perfect.