The hotel looks promising at first sight - modern, clean and spacious but there were two major problems with my stay. The soundproofing of the rooms leaves a lot to be desired - my neighbour kept banging into the wall between our rooms and woke me up several times between 10 pm and 1 am The shower drain was blocked and one only discovers this a couple of minutes after entering the shower - and then it's too late! Ended up having to wait a long time (probably about 15 minutes) for the water to descend enough for me to be able to rinse the soap off... One would expect that the housekeeping department identifies and resolves this sort of problem when they clean the room.

terrible reception - training a new staff member ok but like I didnt exist.. They took funds from the card I used to reserve and not the one I had available. Accepted that they made a mistake and that this would costs me extra - then challenged me about how much I would lose ! no help at all.

Good location for Leiden centre, and Walks in all directions on canals. No tea and coffee a miss Starbucks at the nearby bus/ train stations, busy noisy place if window open .Overall good stay did not have breakfast €16 but enjoyed finding different breakfasts at various prices.

Friendly, efficient reception staff. Exceedingly handy for station. Easy to get to Leiden centre. Clean and comfy. Good power showers. Breakfast buffet has usual cold meats and cheese, plus bacon, sausage and eggs.

This hotel is conveniently located very near to the station. That said it is quiet and we slept well. The room is clean and comfortable and the breakfast is good and varied. Leiden is a delightful city and we would certainly stay again at this hotel.

The room is very basic but functional and clean and it was good to be able to open the window to let in some air. the breakfast is very good and the hotel is easy to find from the station. Staff are helpful.The pillows were too soft.

The hotel is simple in terms of facilities. The room is basic although it is clean. The best point is that the hotel is near the Leiden Central station and therefore convenient, especially for people with heavy luggage.

Leiden Centre ibis is located opposite the railway station and is conveniently situated to local restaurants the staff were very helpfull and friendly the accommodation was excellent usual ibis standard the breakfast was very good

This hotel is in a convenient position and the staff are friendly and most helpful but this does not mitigate the fact that this is a basically cheap hotel with an expensive price. The room was small and minimally furnished. No kettle, no safe etc.

Good Ibis package, mysteriously close to the beautiful centre of Leiden. When you arrive it seems like a modern lego hell, but if you go out of the back door and accross the carpark towards the windmill younare soon in Rembrandts birthplace. Word of warning to visitors from England and USA , the car parking machines won't take credit cards or our debit cards, a common problem in Holland, but the machines here won't take cash either despite having a slot. The wonderful reception staff took pity on my plight and allowed me to park overnight in one of the hotel's fifteen minute slots. Breakfast was excellent, the room was immaculate, the staff were very good.

It was our eleventh time in the Netherlands, and in this hotel. Here the personnel is always polite, cordial and warm. It is always cozy, comfortable, calm and clean here. Also, the location is superb, because it is situated next to the train station and supermarkets. Breakfasts are delicious.

Hotel is Very well located: about a 10min-walking distance fom the city centre, near the Tourism office and the train station and bus terminal. Room is clean and bed is comfortable. Would be good to have some tissue in the bathroom.

Good experience with that Ibis, very quiet ( if your room is on the back ) and clean . very Good bed confort and Breakfast Kind and helpful dervice too as a remark the breakfast rate ( 15 € ) is faily high for the overall service

Clean and friendly hotel. Good value and the location to the town and surrounding countryside and Keukenhof gardens was great. Breakfast room was slightly tight for space but the choice of food was very good

This IBIS is located about 1 block from the Central train station and bus stops which was perfect for us because we traveled by train to/from Schiphol airport and took the bus to Keukenhof Gardens. The IBIS breakfast was excellent. Numerous restaurants and an Aldi grocery are located close by. The room was standard IBIS, spacious enough, clean and quiet with a comfortable bed. Although we had to request a kettle, there was no charge. Service was very good.