Mercure London Bloomsbury 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 8 591

hotel certyfikowany ALLSAFE

Informacja

Mercure London Bloomsbury
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+ 15 Usługi

O hotelu

  • An ALLSAFE Clifton Environmental certified hotel

  • Bar open daily till 9pm

  • Within five minutes' walk of Russel Square and Holborn Tube and 10 mins walk to Euston

  • Full English Breakfast Available daily

  • Nearby landmarks include the British Museum and Covent Garden

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Lokalizacja hotelu

Mercure London Bloomsbury

130 134 Southampton Row
WC1B 5AF londyn
wielka brytania

Faks: (+44)20/78373485

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

  • BUS:  68/168/91/59 SOUTHAMPTON ROW

  • RUSSELL SQUARE:  PICCADILLY RUSSELL SQUARE

  • Samolotem

    HEATHROW W 24,14km / 15 mil

  • Pociągiem

    EUSTON W 1,13km / 0,7 mil

  • Pociągiem

    ST PANCRAS EUROSTAR W 1,45km / 0,9 mil

Pozycja GPS:51.520798, -0.123307

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
  • Centrum wellness
  • Wi-Fi
  • Śniadanie
  • Sale konferencyjne

1 Śniadanie Zdjęcie nieumowne

Nasze pokoje

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 1

  • Maks. rozmiar: 27 m²

  • Maks. pojemność: 30 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure London Bloomsbury

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.1/5

Liczba opinii: 8 591

Ocena TripAdvisor 4.0/5

Liczba opinii: 2 726

Great Location

Ocena na stronie TripAdvisor 5.0/5

Peter C 17/11/2021 Opinia zatwierdzona w TripAdvisor

Carolina greeted us at reception and allowed us to check in early. She was charming and as Accor Club members we were given a bag of special treats. Nothing was too much trouble during our stay from the charming staff and our room was quiet and spotlessly clean. Above all we were in walking distance of all the key places in the west end.

Dear Peter C, Thank you for taking the time to post a review are your recent visit. It is always great to receive nice feedback even at this time when the Hotel is not operating at it pre Covid levels of service. We do however hope to welcome you back when we are back at full operations levels. With Kind regards

Great location

Ocena na stronie TripAdvisor 4.0/5

Alexutz_m Business - 01/11/2021 Opinia zatwierdzona w TripAdvisor

Great location and wonderful service! Also, very good breakfast choices. The prices are obviously reflecting more the location but in fairness, you don't easily find this quality for this price in central London.

Dear Alexutz, Thank you for taking the time to review the Hotel after your recent stay. We are glad to see that you enjoyed your stay and we look forward to welcoming you back at some time in the Future. With Warm Regards the Hotel team

Comfy bed in a convenient location

Ocena na stronie TripAdvisor 4.0/5

ProfMargaretHarris 27/10/2021 Opinia zatwierdzona w TripAdvisor

The hotel is located a 15 minute walk from Covent Garden. The room was comfortable but the furnishings somewhat outdated. The hotel is currently being renovated so should be more a more attractive place to stay once this is complete.

Thank you for taking the time to review the Hotel after your recent stay. WE are as you say carrying out stage 1 of the works at this present time to improve the Hotel services. We are replacing the mattresses, ac/ heating system, bedroom and bathrooms doors, key system and a lot of plant and machinery. Stage 2 will be to update hte bedrooms in further stages. We hope that we will be able to welcome you back to the Hotel and some future time so you can see the chnages we are making. With Kind Regards The Management Team.

A Bloom With A View

Ocena na stronie TripAdvisor 5.0/5

YellowbellyRover 19/10/2021 Opinia zatwierdzona w TripAdvisor

Within easy walking distance of public transport, this city centre hotel is ideal for all attractions. The staff were friendly and gave a warm welcome upon arrival. They also greeted us whenever we returned to the hotel after exploring London. The room, though a standard double room, was spacious enough for the pair of us. Complimentary tea, coffee or hot chocolate in the room. The small biscuit was also a nice touch. Yes, there is external noise - being in the city centre location it is, but the windows did a good job at reducing much of the sound. Breakfast was plentiful, with a choice of option available.

Dear Yellowbellyrover,. Thank you for taing the time to review the Hotel after your recent stay. We are please to see that you enjoyed yourv stay and it is always great for the team to see positive feedback. We hope that we will have an opportunity to welcome you back to the Hotel at some future date. With Kind Regards The Hotel Team

WORSE CUSTOMER SERVICE

Ocena na stronie TripAdvisor 2.0/5

Roving714034 Family - 20/08/2021 Opinia zatwierdzona w TripAdvisor

stayed there in the past but will never stay again as the nice staff has left. I have problem with my back and asked the woman if she could help me carry my suitcases up the set of steps and she refused. From that moment it went from bad to worse. Don’t bother complaining as the general manager is rude and not interested in delivering excellent customer service. Not to the standards of All for sure.

thank you for your feedback. I am sorry that we were unable to offer you the rate you were looking for. At Accor we always quote the best available rates which are available to all guests and as an Accor All member we were happy to quote you your members discounted rate for the requested dates of your stay

Great location and all returning to normal again!

Ocena na stronie TripAdvisor 5.0/5

J7605CSmarks 13/08/2021 Opinia zatwierdzona w TripAdvisor

I've stayed at the hotel a number of times becuase of the great location for both London's West End - Holborn, Covent Garden, Leicester Square - and the City of London. It's always clean and the staff are excellent. Great that things are returning to normal again with rooms being made-up and cleaned each day, the bar open (at the moment just to residents) and a very good hot breakfast as well as the continental.

We would like to that thanks you for your review regarding your stay at the Mercure Hotel London Bloomsbury. We look forward to welcoming you back in the future

Can not recommend more than one night

Ocena na stronie TripAdvisor 2.0/5

Christian B Couples - 11/08/2021 Opinia zatwierdzona w TripAdvisor

Great location within right in the middle of London, but with rooms definitely below the Mercure standard that I as a frequent Traveller used to. My wife needed physiology treatment after just one night in the ultra soft bed. Room had blinded windows and of you open them you only hear the loud sound of the surrounding airco‘s. I will definitely never stay there again.

Thank you for taking the time to respond on Trip advisor and we are sorry to see that we did not deliver your expectations. We will share your comments with the team and take action where possible . With Warm Regards

March weekend

Ocena na stronie TripAdvisor 4.0/5

saf2020s 15/03/2020 Opinia zatwierdzona w TripAdvisor

Close to British museum and Sir John Soane Museum and lots of restaurant. Hotel good with friendly staff. Breakfast was only OK because they had no bacon or sausage on day two of our stay. Hotel wasn't that busy so no excuse.

Dear saf2020s, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thibault Front Office Manager

With so much competition you expect the small things to be so much better

Ocena na stronie TripAdvisor 2.0/5

Neil S Business - 15/03/2020 Opinia zatwierdzona w TripAdvisor

Waited to check in whilst staff talked amongst themselves. As a gold Accor member I wasnt offered a room upgrade although we did get two small bottles of wine in the room. Only one towel and only toiletries for one which is a real bugbear of mine and something that is easy to remedy. Staff refused to serve us breakfast and sent us to reception to prove our booking included breakfast. Once I showed them my email booking confirmation we were allowed to get our breakfast.....no apology. The room was very clean, warm and quiet. Checking out was quick and efficient. There are cheaper and better hotels nearby. Nothing in my stay would persaude my to visit again in my regular trips to London. Sorry Accor, as your hotels are usually excellent value for money.

Dear Neil S, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Thibault Front Office Manager

Great Stay

Ocena na stronie TripAdvisor 5.0/5

Trevor6360 05/03/2020 Opinia zatwierdzona w TripAdvisor

Location was perfect with many attractions within 20 minutes walk. The staff were very helpful and friendly. The room was well laid-out, with everything you would need and an excellent shower. The room service was prompt and polite. The restaurant was very good indeed with a decent choice of food and wine which offered great value for money and high quality. I would recommend this hotel and would stay here again.

Dear Trevor6360, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Rocamora Thibault Front Office Manager

Last chance, never gain. Premier Inn next time

Ocena na stronie TripAdvisor 1.0/5

NickDavies 26/02/2020 Opinia zatwierdzona w TripAdvisor

1: We booked a superior room. I am certain the only difference between a superior and a cheaper twin room is that the beds are pushed together in the same sized room. Hence a 30cm gap either side between the bed and the bedside table. And the gap in the middle. And the subcompact size of the room, and single armchair, only one person could sit and watch TV. No room for another chair anyway. I suspect Trading Standards would be interested that standard rooms are been sold as as superior in this manner.. 2: Useless shower over tiny bath, I repaired the fitting myself as it had fallen apart. 3: One small towel provided, had to ring down to clearly harassed reception for more. 4: Welcome drink: two tepid bottled of white wine, still unopened. A drink in the bar, as in evey other Accor I've staying in would have been,err, welcome but then... 5: ....bar shut by 10pm. Should be open until 12:30 according to brochure in room. 6: We stayed here a year ago and were told, after finding a similarly unacceptable situation, that there was to be a refurbishment programme. Clearly no progress has been made. 7: If this property was branded as an Ibis I might be a little more forgiving. Even so I won't be staying here again.

Dear NickDavies. Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rocamora Thibault Front Office Manager

Pleasant stay in well located hotel

Ocena na stronie TripAdvisor 5.0/5

Tim C 26/02/2020 Opinia zatwierdzona w TripAdvisor

This hotel is not far from Euston Station, yet less than 30 minutes walk to the Thames. It's near the British Museum and Covent Garden. Rooms are comfortable and well maintained. Breakfasts are tasty and dinner at the in-house Marco Pierre White restaurant is excellent.

Dear Tim C, Greetings from Mercure London Bloomsbury! Firstly, I would like to thank you for having chosen us during your last stay in London, as well as, for the the time you spent on sharing such a lovely opinion. It is a great pleasure to ensure that your stay in our hotel has been as nice as described. I will share it with the rest of the team who is always making their best to exceed our customers' expectations. We are looking forward to welcoming you back in a near future. Best regards, Thibault Rocamora Front Office Manager Mercure London Bloomsbury

Long weekend for specail occasion

Ocena na stronie TripAdvisor 4.0/5

SiCo1965 12/02/2020 Opinia zatwierdzona w TripAdvisor

Hotel is well located and staff are friendly and efficient. Room was nice if a little small. It was a nice touch to give us some snacks and drinks when we arrived. The room had all the facilities we needed including iron/ironing board as well as tea/coffee making facilities.

Dear Sico1965, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thibault

Disappointing

Ocena na stronie TripAdvisor 2.0/5

rosei545 06/02/2020 Opinia zatwierdzona w TripAdvisor

I have stayed at this hotel previously and I am a member, the room was very small and we needed to use the torch on our mobile phone to see into the wardrobe, the area around the shower was brown and when we wend out someone had tipped my foundation onto the dressing table and smudged it. As a member I expected the same standard as previous for the same price as previous.

Dear guest, we are naturally disappointed to hear that you stay didn't meet the high standards of your previous stays with us. Could you please be so kind as to email your full name and email address to h8066@accor.com so that we can investigate further and get back to you personally. Kindest regards MLB Team

Restaurant Good, rooms poor

Ocena na stronie TripAdvisor 3.0/5

markevansmcleod 02/02/2020 Opinia zatwierdzona w TripAdvisor

The good - Robert and staff in the restaurant, along with the food. The bad - if you are an ex rugby forward or line-backer from NFL don't bother with this venue, the bathrooms are very small and not functional for the larger person.

Dear guest, we are naturally disappointed to hear that you stay didn't meet your expectations. We are an old Victorian building, and our rooms are of differeing shapes and sizes, we're sorry you weren't comfortable. . Kindest regards MLB Team

Really?

Ocena na stronie TripAdvisor 2.0/5

uka857 Business - 01/02/2020 Opinia zatwierdzona w TripAdvisor

Mostly Accor asks for feeback not directly on tripadvior and I would have given this review through their feedback site and not to be issued right away on tripadvisor - as maybe it might have be just bad luck... But this option wasn't offered, hence I'm writing here. Overall, I would say average hotel, not yet up to the standards of refurbished Mercure hotels. Check-in: some wait... As loyal customer one gets noramlly a welcome-drink and an upgrade offered. Neither happend... (maybe I was upgraded, but I wasn't told and the room did not feel like an upgrade). I was asking whether my Accor number is in the system (which was confirmed...), but this seem to be not enough for the staff to realize... Anyhow, these things happen and I easily survive without a free beer and being treated as a special person. BUT, what is absolutley inappropriate for such a place: Seems the drain from the bathrub was clogged (one of these Hotels without an appropriate shower...), so having showered, quite some water was left. Even these things can happen, I know..., (although I don't want to know what was actually clogging the drain), but the next morning the water was still there... I really enjoyed that shower... What kind of roomservice do they have? Either they don't clean the bathroom, or they don't care. This makes it overall a really bad experience. Breakfast ok, although they claim to have an Italian bar, the Capuccino is self-service by the press on a button... Best experience: the gentleman being responsible for the breakfast room was making me really feel welcome

Dear guest, we are naturally disappointed to hear that you stay didn't meet the high standards we aim to offer. Could you please be so kind as to email your full name and email address to h8066@accor.com so that we can investigate further and get back to you personally. Kindest regards MLB Team

Convenient and affordable

Ocena na stronie TripAdvisor 4.0/5

Peta S Solo travel - 21/01/2020 Opinia zatwierdzona w TripAdvisor

Great location close to the British Museum with easy access to the Piccadilly Line through Russell Square station. The single room was comfortable and had everything I needed. The bathroom facilities were excellent.

Dear Peta S, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rocamora Thibault Front Office Manager

2 stars hotel....not 4!!!!

Ocena na stronie TripAdvisor 2.0/5

etda Business - 19/01/2020 Opinia zatwierdzona w TripAdvisor

Old and tiny rooms, old too soft bed, minimum service. Youcan hear all noises of all room around.... Good luck to have a rest or sleep! As usual with Accord,.no real Additional service Or advantage with their Loyalty program (I am diamond)

Dear etda, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rocamora Thibault Front Office Manager

Convenient Location, Clean Hotel

Ocena na stronie TripAdvisor 4.0/5

593ianrc Solo travel - 17/01/2020 Opinia zatwierdzona w TripAdvisor

The room was a respectable size and clean. The daily service kept it that way. Rooms face onto Southampton Row and noise may have been an issue for some guests, as there were earplugs provided, however it quietened down by bed time, and was quiet until I awoke in the mornings. The bathroom was a reasonable size, with a shower providing good water pressure (although there were a couple of occasions where I had to wait for the water to reach temperature). The staff were very helpful and professional, including in the breakfast area, and the breakfast I found enjoyable. The only issue I had was the wifi connection, which was not reliable in my room. There was always a strong signal, but sometimes I received a 'failed to find IP address' message or the connection was extremely slow. In the lobby and restaurant the connection was reliably good. The staff did try resetting the router on my level, so they certainly were trying to help. The location was good, particularly if you are going to the British Museum.

Dear 593anrc, Greetings from Mercure London Bloomsbury! Firstly, I would like to thank you for having chosen us during your last stay in London, as well as, for the the time you spent on sharing such a lovely opinion. It is a great pleasure to ensure that your stay in our hotel has been as nice as described. I will share it with the rest of the team who is always making their best to exceed our customers' expectations. We are looking forward to welcoming you back in a near future. Best regards, Thibault Rocamora Front Office Manager Mercure London Bloomsbury

Details

Ocena na stronie TripAdvisor 3.0/5

BartMacdo Solo travel - 15/01/2020 Opinia zatwierdzona w TripAdvisor

Small details make the difference, curtain that doesn't cover the window and allows light in, room too hot, AC remote control with missing parts. Otherwise very nice place, well situated and close to central

Dear Explorer06769129268, We would like to thank you for taking the time to tell us about your recent experience at the Mercure London Bloomsburt Reading your comments, I am sorry that the overall quality of your stay did not meet your expectations, especially with the room equipments. Please allow me to express my sincerest apologies. At Mercure , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Rocamora Thibault Front Office Manager

Najnowsze opinie: 20

Partner: TripAdvisor

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