Pullman London St Pancras (przedtem Novotel) 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 3 880

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Pullman London St Pancras (przedtem Novotel) - Image 1
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100 - 110 Euston Road, NW1 2AJ LONDYN, Wielka Brytania

Opis

O hotelu

  • Tuż obok stacji metra King's Cross St. Pancras i dworca kolejowego Euston

  • Obszar biznesowy do organizacji spotkań oraz darmowa sieć WIFI w całym hotelu

  • Nowoczesne pokoje, w tym 13 pokoi przystosowanych do potrzeb osób niepełnosprawnych

  • Sale wielofunkcyjne umożliwiające organizację imprez

  • Gym Facilities open 24/7 and Sauna from 6:00am to 11:00pm

Nasze pokoje

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Lokalizacja hotelu

Pullman London St Pancras (przedtem Novotel)

100 - 110 Euston Road
NW1 2AJ LONDYN
Wielka Brytania

Pozycja GPS:51.52851, -0.127689

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

GA KingsX

GA KingsX combines both glamour culture and the contemporary modern era mixed with London's vibrant feel. Offering a creative twist of Modern European and British Food, this is all topped off with an attractive cocktail list and 50 Tastes of Gin.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 3 880

Ocena TripAdvisor  4.5/5  Liczba opinii: 6 067

Certyfikat Doskonałości 2024

Good hotel in kingscross area

Ocena na stronie TripAdvisor 5.0/5

AlexMiragall Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I ve been staying in this hotel many times as it is really convenient if you work in the kings cross area. Rooms are really comfortable. There is a really good gym with many options to exercise. The breakfast and food for dinner in general were good. Really friendly staff also as Raul.

Dear Alex, Thank you for choosing to stay with us again, your loyalty is much appreciated! I am delighted that you find our location convenient and enjoy our rooms, facilities and dining options, as well as the service provided by the team - I will be sure to pass on your special mention to Raul. Thank you for sharing your feedback, and we look forward to welcoming you back home! Kind regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

Foreign Object in the bed

Ocena na stronie TripAdvisor 1.0/5

alison t Opinia zatwierdzona w TripAdvisor

We checked in late on 2/11 after a great day in London and soon in bed. Woken at 3am by husband finding an object in the bed between the sheets. We think it may be an ear defender or airpod type object with hairs on it. Clearly the bed had not been changed from previous client. Having no desire to move rooms in the middle of the night, removed the object and was expecting a full apology and refund in the morning. Frankly speaking we have never experienced this happening and pretty shocking - photo below Next morning, whilst to be fair, team were apologetic, offered us 50% only refund for our inconvenience because we didn't ring and request room change in the middle of the night - really!! We'd already slept in the bed for some hours so seemed little point the damage had been done. We certainly didnt sleep well after that event but who wants to chase rooms at that hour? Am frankly amazed that the hotel deemed it not appropriate to fully refund on this basis - this would have perhaps encouraged me to give them another go - now it's a definite never again..

Dear @alisont232, Thank you for sharing your feedback. I am sorry to read we fell short of expectations on this occasion. However, I would like to clarify that cleanliness is a top priority for us and that our Housekeeping team always ensure bedding is fully changed between guests. Rest assured your comments have been shared with the team so we can further investigate this oversight. We appreciate your understanding and wish you safe travels ahead. Best regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

NENER AGAIN

Ocena na stronie TripAdvisor 1.0/5

Louis B Opinia zatwierdzona w TripAdvisor

I had to cancelled my booking following illness. they refused to deal an another date or a credit. i ve lost about 200 thousand pounds, even. i proposed to pay the extra charge. Maybe pullman but no customer service at all. disappointed. Last time with them.

Dear Louis B, Thank you for your feedback, and I hope you are feeling better. Meanwhile our non-flexible rates are set up to offer the best available prices, they do come with certain limitations, including the inability to modify or cancel the booking. We appreciate your understanding. Kind regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

Excellent Experience at the Pullman

Ocena na stronie TripAdvisor 5.0/5

AlbCanCan Opinia zatwierdzona w TripAdvisor

Excellent hotel location just a short walk from St. Pancras where we were catching the Eurostar very early. The lovely staff at the front desk were amazing! They arranged a cake for my daughter's birthday and made her feel so special with some candy at check-in too. Ordered room service and the person who took our order and brought our food was super helpful and kind, and went out of their way to get us some items for our daughter. Just a super staff at the Pullman! The hotel room was lovely, large and very clean, and we had a very nice view of the city. Definitely recommend.

Dear @AlbCanCan, Thank you for the amazing review! I am so glad to read that our rooms and service met your expectations, and that our team were able to make your daughter's birthday extra special. I truly appreciate your recommendation and we cannot wait to welcome you back for more memorable moments at Pullman London! Kind regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

Great hotel in perfect London location.

Ocena na stronie TripAdvisor 5.0/5

PhilthetravellerXI Opinia zatwierdzona w TripAdvisor

We have stayed at the London Pullman St Pancras a number of times and it has become our ‘go -to’ hotel when visiting family in London. It is very conveniently located a few minutes a walk two either Euston or Kings Cross stations and right on many off London’s major bus routes. For exercise it is only a 15 min walk to many of the major museums and attractions and is right adjacent to the British Library. The rooms are spacious and the bathroom very good except for the slippery shower floor but a mat is thoughtfully provided. It is quiet and the 3 lifts work efficiently. Housekeeping is by and large good but variable - the Nespresso coffee machine is a treat but some staff don’t know the difference between the different pods - we very often had all pods replaced with the Decaf blends and if, like me, you need a decent coffee to get going in the morning, Decaf doesn’t do it. The bar and restaurant areas are very pleasant and the staff amazing. There are too many to mention but they were all great - thank you Haneen, Jose, Dorothya, Marketa at the desk, Denis and his porter colleagues - all were exceptional. The breakfasts are very good and the restaurant food otherwise fresh and tasty. A great place to stay and we will keep on coming back to the Pullman.

Dear @PhilthetravellerXI, Thank you for sharing your experience with us! I am delighted to read that our hotel has become your go-to spot in London. I really appreciate your positive comments about our location, rooms, service and dining areas. Neverhteless, I apologize for the coffee pods oversight, and I will be sure to adress your feedback with our housekeeping team. Your loyalty to our hotel means a lot to us, and we cannot wait to welcome you back! Kind regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 005 Liczba opinii 9.7/10 Lokalizacja
  • 2 590 Liczba opinii 7.6/10 Pokój
  • 2 545 Liczba opinii 9.1/10 Obsługa
  • 42 Liczba opinii 5.9/10 Internet
  • 1 134 Liczba opinii 9.1/10 Śniadanie
  • 727 Liczba opinii 8.4/10 Jedzenie
  • 674 Liczba opinii 8/10 Czystość
  • 663 Liczba opinii 7.8/10 Udogodnienia

Zarządzane przez Trustyou

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