Pullman London St Pancras (przedtem Novotel)

Dear @Megan A, Thank you for your review and naturally I am disappointed that you did not fully enjoy your experience at Pullman London St Pancras. Your feedback is of great importance to us and while I am delighted you enjoyed our restaurant and benefitted from our convenient location, I am sorry to read that the cleanliness of your room was not up to standards. This is something that needs to be rectified immediately by our Housekeeping Team. and I can assure you that further action will be taken. Please feel free to get in touch with me directly on alfio.scuderi@accor.com and I will be glad to discuss this matter in further detail. We appreciate your feedback and will continue to monitor the overall cleanliness and I sincerely hope we will have the chance to welcome you back soon. Kind Regards, Alfio Scuderi Hotel Quality & Guest Experience Manager

Dear @sha1955, We were so delighted to welcome you to Pullman St. Pancras! What a pleasure it was to read such wonderful review; thank you for taking the time to review your stay - I was so delighted to learn that everything truly exceeded your expectations, from the spacious bedroom to our breakfast offering. We take great pride in delivering a completely unique "Pullman" experience; highly attentive colleagues and small touches that all contribute to a wonderful stay. It is always satisfying to hear we have got this so correct. I will have pleasure in sharing your comments with the team, and I know Tanese will be so pleased to have been mentioned personally. Once again, thank you for trusting and choosing us for your stay in London and we look forward to welcoming you back to Pullman St. Pancras on many future occasions! Kind Regards, Alfio Scuderi Quality & Guest Experience Manager

Dear @pdmancs, Thank you for taking the time to write a review after your recent stay with us. Our guests' feedback is our primary source of inspiration when it comes to service delivery and I am pleased to see that the Team here were able to provide it to you. I will also share your comment about the take-away breakfast box with our Food & Beverage Team to have a look into it and take in consideration the items you suggested. Thank you again and the Team and I look forward to welcoming you back again soon for a faultless stay! Kind Regards, Alfio Scuderi Hotel Quality & Guest Experience Manager

Dear @NinaS2790, I was very proud to read about your memorable and enjoyable experience with us! It is wonderful to know that you had a comfortable and relaxing stay in our home. It is heart-warming to read that our passionate team offered you a wonderful customer service - we are all delighted that we made you feel welcome and look forward to the opportunity to welcome you back to our home again in the near future. Until then, we wish you only the best of future travelling experiences. Kind Regards, Alfio Scuderi Quality & Guest Experience Manager

Dear @OlgaHadd, Thank you for taking the time to write a review on the Pullman London St Pancras. It is disappointing to read that the facilities were not up to your standards. The contemporary style of the hotel is not to everyone’s taste and, although one of the unique features is that our rooms and suites all vary according to size, configuration, aspect and even colour scheme, the feel of your room was not to your liking and I respect your preference. Please rest assured that your comment about the waiting time for room service has been shared with the relevant department to ensure such matters are addressed and a reoccurrence is avoided. It is our hope that you will give us the opportunity to welcome you back in the future. Kind Regards, Alfio Scuderi Hotel Quality & Guest Experience Manager