머큐어 방콕 시암 4성

고객 평점 (ALL 평가) 4.6/5 794 리뷰

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927 Rama 1 Road Wangmai, Pathumwan, 10330 방콕, 태국

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호텔 위치

머큐어 방콕 시암

927 Rama 1 Road Wangmai, Pathumwan
10330 방콕
태국

GPS:13.746724, 100.528938

전화
팩스 +66 2 659 2889

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

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THE EIGHT RESTAURANT

8층에 위치한 조식 공간에서는 다양한 현지 및 해외 요리를 맛볼 수 있는 뷔페 메뉴를 선보이며, 실내 또는 야외 테라스에서 식사를 즐길 수 있습니다.

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자세히 보기

ALL 평가  4.6/5  794 리뷰

TripAdvisor 평가  4.4/5  3,355 리뷰

2025으뜸 시설

A terrible hotel experience

트립어드바이저 평점 1.0/5

Sailormoon86 TripAdvisor 인증 리뷰

We are a family of three with a teenage son. We stayed at Mercure Siam from the 16th and checked out on the 24th. We chose this hotel mainly because of its location. It is in the heart of central Bangkok, close to major shopping malls and a BTS station. Many hotels were fully booked during this period due to the high season. We were generally satisfied with the room, as we planned to spend most of our time shopping and exploring Bangkok. However, things went wrong three days before our departure. When we returned to our room, we found a written notice slipped under the door stating that something had been spilled on the carpet and that we were required to pay 6,500 THB for the damage. I immediately contacted the hotel staff and explained that we had not spilled anything. We noticed the stain only after the room had been cleaned by housekeeping. At the time, we assumed that the housekeeping staff may have accidentally spilled my half-finished cup of coffee while cleaning the room, and therefore we did not think much of it. Hotel management insisted that the stain was not coffee and claimed that it could not be removed. However, we checked the stain ourselves and confirmed that it was in fact coffee, as we had originally suspected, and not something else as management claimed. We tried to explain this to hotel management, but they refused to accept that it was not our responsibility. They insisted that since the housekeeping staff claimed it was our fault, we had to pay. The manager also stated that the carpet in the entire room would need to be replaced. To give some context, we are a family that takes cleanliness and order seriously. During our one-month holiday in Thailand, we stayed at several different hotels and never had any issues related to mess, stains, or damage. We usually tidy up after ourselves as much as possible before housekeeping arrives, and we do not request daily room cleaning. The situation escalated when the hotel called the police. Five police officers arrived in the lobby. The manager explained her side, and I explained mine. The police agreed that the hotel could not force me to pay without concrete evidence, and I firmly maintained that we had not caused the damage. The manager even asked the police whether she could open a case and hold me responsible if I were to return to Thailand in the future. I told her she could do whatever she felt was appropriate, as I had done nothing wrong and would not take responsibility for something I did not do. I understand that hotels sometimes deal with guests who cause damage, but when a guest calmly explains their situation and consistently maintains that they are not at fault, the hotel should also be willing to listen and consider the guest’s explanation. The way hotel management handled this situation left a very bad impression on us. Because of this experience, I will never stay at this hotel again.

Guest experience

트립어드바이저 평점 5.0/5

Linda W TripAdvisor 인증 리뷰

I was with my family all stafff very friendly allways happy to help. Free tuk - tuk to shopping centre, pool bar was amazing bar very friendly staff and service was amazing i would highly recomend mercurie hotel to anyone.

Dear lindawY655OA, Thank you so much for your amazing review. We are thrilled that you and your family had a great time and enjoyed the friendliness of our team. We are glad you liked the pool bar, and the service from our staff. Your recommendation means a lot, and we hope your next visit will be as satisfying as the previous one. Your Sincerely, Orawan Vicharnarong General Manager

Great Stay at Mercure Bangkok Siam!

트립어드바이저 평점 5.0/5

Henrik A TripAdvisor 인증 리뷰

Good location and high standards I recently stayed at the Mercure Bangkok Siam and had a wonderful experience. The hotel is perfectly located within walking distance of luxury shopping malls and is close to the vibrant Sukhumvit nightlife. However, because it’s situated in a quieter pocket, you aren't disturbed by the typical Sukhumvit noise at night. Having the BTS Skytrain station right at the doorstep makes it incredibly easy to get around the city. The room standard here is definitely higher than your average Mercure hotel, and the rooftop pool is fantastic with great views. I will certainly be returning. Accor Membership: A huge plus is how they handle Accor membership. They truly recognize your status and provide all the benefits proactively without you even having to ask. It made me feel very welcome. A small note: The only minor downside is that they no longer have an Executive Lounge. They used to have a great one with an outdoor terrace and stunning views over Bangkok, which I missed during our last stays.

Dear Henrik A, Thank you for sharing such a detailed and positive review of your stay at Mercure Bangkok Siam. We are delighted to hear that you enjoyed our convenient location, high room standards, and the rooftop pool with its panoramic views. It is also wonderful to know that our handling of Accor membership made you feel welcomed and valued. We appreciate your feedback regarding the Executive Lounge. While it is no longer available, we will certainly take your comments into consideration as we continue to enhance the guest experience. We look forward to welcoming you back on your next visit and providing another enjoyable stay. Your Sincerely, Orawan Vicharnarong General Manager

Splendid stay.

트립어드바이저 평점 5.0/5

Inspire36560037415 TripAdvisor 인증 리뷰

I went there with my mom recently and I really enjoyed it, the place was clean, the staff were helpful, and I loved how there was a 7-eleven js at the ground floor. The thing I appreciated the most was a staff member, Sam, who helped me and my mom with our departure to the airport. If I remember correctly, he had helped us with the car - that was to transport us to the airport - and with putting our bags in the trunk without us asking to. He was super helpful and kind to us, despite the language barrier, he still gave excellent service. Shout out to him. I would really recommend it. Some of its pros are that it situated near malls which u can walk to via the linking bridges that connect all malls, the friendly staff, the 7-eleven and a lit more that I dont remember (but i do remember that I enjoyed it).

Dear Inspire36560037415, Thank you very much for sharing your wonderful experience. We are delighted to hear that you and your mother enjoyed your stay and appreciated the convenience of our 7-Eleven and central location. In addition, Sam will be thrilled to know that his helpfulness and kindness made your departure stress-free—your shout-out means a lot to him. We truly appreciate your feedback and look forward to welcoming you back for another great stay. Your Sincerely, Orawan Vicharnarong General Manager

☆☆☆☆☆ Truly Heartfelt Experience

트립어드바이저 평점 5.0/5

globalnex TripAdvisor 인증 리뷰

⭐️⭐️⭐️⭐️⭐️ A Truly Heartfelt Experience I just have to say how touched I was by the care and kindness from everyone during my stay. Trainee Chef Han made me the most wonderful white omelette — it was cooked with such love and attention that I could honestly feel it in every bite. It’s rare to taste something so simple yet made with such heart. Snooker at the bar was an absolute star — his cocktails were amazing, and he was so attentive and thoughtful, always checking in with a genuine smile to make sure everything was perfect. Patcharin at breakfast brought such warmth to the morning, serving with a constant smile and making everyone feel so welcome and cared for. And Chef Art – thank you so much for taking my allergy seriously and preparing separate noodles for me. They were delicious, and I truly appreciated how considerate and understanding you were. It’s the people who make the experience, and this team really went above and beyond. Thank you all for making me feel so looked after — you turned a simple meal into something really special. As there are always exceptions Male employee ARM was rude and had a serious attitude problem.

Dear globalnex, Thank you very much for sharing your heartfelt feedback. We are truly delighted to hear that Han, Snooker, Patcharin, and Chef Art made such a positive impact on your stay with their care, attentiveness, and thoughtfulness. Your kind words will be shared with the team—they will be thrilled to know their efforts were noticed and appreciated. We also sincerely apologize for the experience you had with one of our team members. Please be assured that your comments have been shared with management so we can address this and ensure all our guests are treated with the same warmth and professionalism. Thank you again for your thoughtful review. We hope to welcome you back soon for another memorable experience with our team. Your Sincerely, Orawan Vicharnarong General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,311 리뷰 9.8/10 위치
  • 1,618 리뷰 8.1/10 객실
  • 2,486 리뷰 9.4/10 서비스
  • 63 리뷰 5.4/10 인터넷 가격
  • 796 리뷰 9.1/10 청결도
  • 720 리뷰 8.9/10 조식
  • 635 리뷰 9/10 레스토랑
  • 347 리뷰 8.1/10 분위기

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