Dear Valued Guest, Thank you very much for sharing your wonderful feedback following your stay at Mercure Bangkok Surawong. We are delighted to hear that you enjoyed your upgraded Family Room benefits as an Accor Platinum member and that the room condition, breakfast, and overall value met your expectations. It is always our pleasure to provide our loyal ALL members with a comfortable and memorable experience. Your satisfaction and continued support mean a great deal to us. We truly appreciate your kind words and look forward to welcoming you back to Mercure Bangkok Surawong for another enjoyable stay in the near future. Warm regards, Pipobpat P. Guest Service Supervisor

Dear Mr.Taekyun K., Thank you very much for taking the time to share your feedback following your recent stay at Mercure Bangkok Surawong. We are delighted to know that you enjoyed our convenient location, appreciated the cleanliness of your room, and found our team to be friendly and welcoming. Your kind words are truly encouraging and will be shared with our team. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Supavadee H. Duty Manager

Dear Mr./Ms. Minsu K., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and found your room clean and comfortable. We also appreciate your suggestion regarding our breakfast buffet. Your feedback is valuable to us, and we will share it with our culinary team as we continuously work to improve the variety and quality of our breakfast offerings. We hope to have the pleasure of welcoming you back to Mercure Bangkok Surawong for an even better experience in the future. Warm regards, Bunsita S. Front Office Senior Team Leader

Dear Mr./Ms. Sangsoo l., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bunsita S. Front Office Senior Team Leader

Dear Mr./Ms. Jaeyoung S. Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our convenient location in the heart of Surawong Road, as well as the comfort and cleanliness of our hotel. Your kind words about our friendly team mean a great deal to us. We will be sure to share your compliments with our staff, as they will be encouraged to know they made your stay a pleasant one. We truly appreciate your support and look forward to welcoming you back to Mercure Bangkok Surawong for another enjoyable stay in the near future. Warm regards, Bunsita S. Front Office Senior Team Leader

Dear Mr. Suyean C., Thank you for taking the time to share your feedback following your recent stay at Mercure Bangkok Surawong. We are delighted to know that you had a comfortable stay and were pleased with the service provided by our friendly team. Your kind words are truly appreciated and will be shared with our staff as encouragement. We also appreciate your comments regarding the directions to the BTS/MRT stations and the information provided about our shuttle service. Please accept our apologies for any inconvenience caused. Your feedback is valuable and will be reviewed with the team to improve the clarity of our communication and guest information. Thank you once again for your support. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Bunsita S. Front Office Senior Team Leader

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rawinan C.

Dear Mr./Ms. Jaeyoung S., Greeting from Mercure Bangkok Surawong! Thank you for your thoughtful review! We’re delighted to hear that you were pleased with the friendly service from our front desk, concierge, and security team—your kind words mean a lot to all of us. We also appreciate your feedback regarding the fitness center. Your suggestion for more exercise machines and benches is very helpful, and we will certainly take it into consideration as we look for ways to improve our facilities. Thank you once again for your valuable feedback, and we hope to welcome you back for another enjoyable stay in the future! Warm regards, Supavadee H. Duty Manager

Dear Mr./Ms. Yuhwan L., Warm greeting from Mercure Bangkok Surawong! Thank you for your thoughtful feedback. We’re delighted to hear that our eco-friendly approach resonated with you. Reducing unnecessary disposable items while still ensuring comfort is something we truly believe in, so it’s wonderful to know you appreciated this effort. We’re also pleased that our team’s friendly service and the clean, well-designed room layout contributed to your satisfaction. Your kind words encourage us to continue delivering a mindful and comfortable stay experience. We look forward to welcoming you again in the future. Warm regards, Supavadee H. Duty Manager

Dear Mr./Ms. Ahra C., Warm greeting from Mercure Bangkok Surawong! Thank you for your kind words. We’re truly pleased to hear that our team’s hospitality helped make your stay comfortable and enjoyable. Your feedback means a lot to us, and we’ll be sure to share your compliments with our staff—they will be delighted to know they made a positive impression. We look forward to welcoming you again in the future. Warm regards, Supavadee H. Duty Manager

Dear Mr. Andy J., Thank you for your feedback. We’re glad you enjoyed the cleanliness of your room and our breakfast. We apologize for the inconvenience regarding the window and ventilation. Your comments are very important to us, and we will review this to see how we can improve the comfort of our rooms. We hope to have the opportunity to welcome you back for an even better stay. With our highest appreciation, Ronnaphorn W. Duty Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We’re very happy to hear that you consistently found our front desk team to be friendly and welcoming. It’s also wonderful to know that you appreciated our reasonable pricing, especially in today’s market. Your kind mention of our security guard is truly appreciated—we believe it’s the small gestures that make a big difference, and we’ll be sure to share your compliments with the team. We look forward to welcoming you back on your next visit to Bangkok. 😊 Warm regards, Supavadee H. Duty Manager

Dear Mr. Hyeonjin Joen. Thank you for your feedback. We’re glad to hear that you found the room condition satisfactory. We sincerely apologize for the noise issue and understand how it affected your stay. Your comments regarding soundproofing are very important to us, and we will review this matter to see how we can improve. We hope to have the opportunity to provide you with a more comfortable experience in the future. Best regards, Pattranit YUKTASIRIWAT Duty Manager

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that your first stay with us was a great experience. Your intention to return is the best compliment we could receive. We truly look forward to welcoming you back again on your next visit. Kind regards, Supavadee H Duty Manager Mercure Bangkok Surawong

Dear Mr. K. Thank you for sharing your feedback. We’re glad to hear that you enjoyed the comfortable room and found our staff friendly and helpful. We appreciate your comments regarding the distance from public transportation and hope it did not cause too much inconvenience. We look forward to welcoming you back in the future! Best regards, Pattranit YUKTASIRIWAT (Ms.) Duty Manager

Dear Sungmin K., Thank you for your kind words regarding your stay with us. We are delighted to hear that you appreciated our central location, cleanliness, and service. It is also wonderful to know that the bedding and interior design met your expectations. We look forward to welcoming you back on your next visit to Bangkok. Pattranit YUKTASIRIWAT Duty Manager

Dear Mr. S. Jae-young, I am very pleased to hear that you liked the room with the external balcony. We will continue to strive to provide an even more satisfying experience. Thank you for your valuable feedback. Pattranit YUKTASIRIWAT Duty Manager