Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you for taking the time to share your experience with us. We are pleased to know that you once again found your stay at Pullman Bangkok King Power comfortable and peaceful, and that you were satisfied with the service provided by our team. We also appreciate your rating, which encourages us to continue looking for ways to further enhance our services and overall guest experience. Thank you again for your continued support, and we look forward to welcoming you back for an even more enjoyable stay. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you for sharing your experience with us. We are pleased to know that you appreciated our quiet atmosphere and convenient location with easy access to the BTS. At the same time, we are sorry to learn that the dining behavior of some guests during breakfast affected your experience. We understand the importance of maintaining a pleasant and comfortable dining environment for everyone. Your suggestion regarding clearer guidance on appropriate dining etiquette is sincerely appreciated, and we will share your feedback with our Food & Beverage team for further consideration. Thank you again for your valuable comments, which help us continue improving the overall guest experience. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest First of all, please allow me to reply to you in English. Thank you for choosing Pullman Bangkok King Power for your third visit and for sharing your feedback with us. We are pleased to know that you appreciated our convenient location and were satisfied with the condition of the guest room and hotel facilities. We also appreciate your comment regarding the variety of bread selections, which will be shared with our Food & Beverage team for further consideration. As your rating indicates that there is still room for improvement, we will continue striving to enhance our services and overall guest experience. We sincerely appreciate your continued support over your three visits. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share your feedback following your stay at Pullman Bangkok King Power. We are pleased to know that you had an overall comfortable stay and that you were satisfied with your experience. At the same time, we sincerely apologize for the cleanliness issue you encountered under the bed. We regret that the dust in this area did not meet our housekeeping standards, and we fully understand your disappointment. Please be assured that your comments have been shared with our Housekeeping team to reinforce our cleaning procedures and room inspection process, ensuring greater attention to every detail. Thank you once again for your valuable feedback. Your comments are important to us and help us continue improving the quality of our services. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you for taking the time to share your feedback with us. While we are pleased to know that you appreciated our convenient location and the friendliness of our team, we are truly sorry to learn about the issues you experienced during your stay. Please accept our sincere apologies regarding the condition of the bed linen. This is far below the standards we strive to maintain, and we have shared your feedback with our Housekeeping team to reinforce our quality control procedures. We are also very sorry to hear about your experience with the service at breakfast. Courteous and attentive service is something we take great pride in, and it is disappointing to learn that we did not meet your expectations. Your comments have been shared with the relevant department for immediate review and additional training. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the high standard of service that Pullman Bangkok King Power is known for. Best regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your wonderful review and for choosing Pullman Bangkok King Power. We are delighted to know that you had a comfortable stay and that our team made such a positive impression. It is especially rewarding to hear your kind compliments about our Executive Lounge team and their warm smiles and attentive service. Your recognition will certainly be shared with them, as it will serve as great encouragement. We would also like to sincerely thank you for your loyalty as an ALL Platinum member. It is truly our pleasure to welcome valued members like you, and we are grateful for your continued trust and support. We are thrilled to know that you plan to stay with us again on your next visit to Bangkok. We look forward to welcoming you back for another memorable experience. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share such a wonderful and enthusiastic review of your stay with us. We are truly delighted to know that you had another comfortable and memorable stay at Pullman Bangkok King Power, and that our breakfast, swimming pool, and overall value continue to make us one of your favorite hotels in Bangkok. It means a great deal to us to know that you choose to stay with us each time you visit the city. We are especially pleased to hear your compliments about our breakfast and that the sushi selection left such a strong impression on you. Your kind words will be shared with our Culinary team, who will be delighted to know that their efforts helped make your dining experience so enjoyable. It is also wonderful to know that our convenient location next to King Power added even more enjoyment to your stay. Thank you once again for your continued support and generous feedback. We are honored to be your preferred hotel in Bangkok, and we sincerely look forward to welcoming you back for many more comfortable and memorable stays in the future. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share such a heartfelt and wonderful review of your stay with us. We are truly delighted to know that your stay was such a happy and satisfying experience from beginning to end. It is especially rewarding to hear that your pre-arrival requests were well taken care of and that our Executive Lounge team provided such attentive and proactive service throughout your stay. We are also very pleased to know that the assistance you received even after check-out left such a positive impression and made you look forward to your next visit even more. Creating thoughtful and personalized experiences for our guests, both during and beyond their stay, is exactly what we strive for. Your kind recognition of our Executive Lounge team means a great deal to us, and we will be delighted to share your generous compliments with them all. We are certain they will be thrilled to know that their warm hospitality and attentive care contributed to such a memorable stay. Thank you once again for your wonderful feedback and support. We are truly honored by your intention to return, and we sincerely look forward to welcoming you back to Pullman Bangkok King Power for another exceptional and happy stay in the future. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share your kind feedback. We are delighted to know that you had a comfortable stay and that you were satisfied with the comfort of our bedding. It is also wonderful to hear that you enjoyed our breakfast buffet and found it to be both delicious and varied, contributing to a stay that offered excellent value. We are especially pleased to know that our prompt response to your reservation request made a positive impression. Providing timely and attentive service before our guests even arrive is something we strive for, and your recognition is truly appreciated. Thank you once again for your kind words and support. We sincerely look forward to welcoming you back to Pullman Bangkok King Power for another comfortable and memorable stay in the future. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share your kind feedback. We are delighted to know that you had a comfortable stay with us. It is wonderful to hear that you were pleased with our hotel facilities, especially the comfortable bedding, and that you enjoyed our breakfast buffet. We are also pleased that you found our location convenient and suitable for your visit. Your positive comments are truly appreciated and serve as great encouragement for our team to continue providing exceptional hospitality and memorable experiences. Thank you once again for choosing Pullman Bangkok King Power. We sincerely look forward to welcoming you back for another comfortable and enjoyable stay in the future. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your wonderful feedback and for choosing Pullman Bangkok King Power. We are delighted to know that you enjoyed our prompt service, the warm hospitality of our team, and our breakfast. It is especially rewarding to hear that our friendly service made your stay more enjoyable. Your kind comments are truly appreciated and will be shared with our team as encouragement to continue delivering exceptional experiences. We look forward to welcoming you back for another pleasant stay in the near future. Best regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share such detailed and thoughtful feedback regarding your recent stay with us. We are truly delighted to know that you enjoyed a comfortable stay and were impressed by the friendliness and professionalism of our team members. It is especially rewarding to hear your compliments regarding our Executive Lounge team. Knowing that their warm hospitality, even during late evening visits, left such a positive impression on you means a great deal to us. We are also pleased that you enjoyed our beautiful garden, swimming pool, room upgrade, and dining experience at the main restaurant. Your kind words are wonderful encouragement for our entire team. At the same time, we sincerely apologize for the inconvenience regarding the laundry service. We regret to learn that your trousers were affected during the cleaning process. While we appreciate your understanding, we understand that this should not have happened and will share your feedback with the relevant team to prevent similar situations in the future. We are particularly grateful for your recognition of the Executive Lounge staff member who served you throughout your stay from 30 May to 2 June. Although you do not recall the name, we will do our best to identify the team member and share your kind compliments. It is especially meaningful to hear that their service influenced your decision to return to our hotel in the future. Thank you once again for your valuable feedback and support. We sincerely look forward to welcoming you back to Pullman Bangkok King Power for another memorable stay. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your perfect rating and for sharing your wonderful feedback regarding your recent stay at Pullman Bangkok King Power. We are delighted to know that you had a comfortable stay and that you enjoyed the pleasant atmosphere of the hotel. It is especially rewarding to hear that you appreciated the hotel's fragrance and overall ambiance, which helped make your stay even more enjoyable. Your kind words and support mean a great deal to our team and encourage us to continue delivering memorable experiences for all our guests. We sincerely look forward to welcoming you back again in the near future for another relaxing stay in Bangkok. Best regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share your detailed feedback with us. We are delighted to know that you were satisfied with the overall management and operation of the hotel. Your recognition of our efforts to maintain high standards throughout the property is greatly appreciated and serves as wonderful encouragement for our team. At the same time, we sincerely thank you for your constructive comments regarding the corridor leading to the guest room elevators. We understand your concern that during events held in the area near the restaurant, the passage may become congested and less convenient for both diners and hotel guests. Your feedback has been shared with the relevant teams for review as we continuously seek ways to improve guest flow and comfort. We also appreciate your valuable suggestions regarding the Executive Lounge. Your recommendation to expand the evening food selection and offer non alcoholic beer options has been noted and will be shared with our Food and Beverage team for consideration. Thank you once again for your thoughtful feedback and support. We sincerely look forward to welcoming you back again to Pullman Bangkok King Power for another enjoyable stay. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for sharing your detailed feedback with us. We are delighted to know that you were satisfied with our location, facilities, and service throughout your stay. It is especially rewarding to hear that the proximity to the Airport Rail Link, convenient access to the BTS, and the neighboring King Power Duty Free shopping complex contributed positively to your experience. We are also pleased that you found the reservation process convenient and appreciated the cleanliness and well maintained condition of the hotel. Your kind comments are truly encouraging for our team. At the same time, we sincerely appreciate your constructive feedback regarding the Executive Lounge. We are pleased that you enjoyed the beverage selection offered as part of your membership benefits. However, we regret that the food selection did not fully meet your expectations when compared to other hotels. Your comments have been shared with the relevant team for review as we continuously strive to enhance the lounge experience for our valued members and guests. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back again to Pullman Bangkok King Power for another enjoyable stay. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share such a detailed and heartwarming review of your stay with us. We are truly delighted to know that you had a comfortable and enjoyable two week stay, and that the cleanliness, pleasant atmosphere, and warm hospitality from our team made a positive impression on you and your family. It is especially rewarding to hear that our staff’s kindness toward your child added to your overall experience. We are also pleased that you enjoyed the swimming pool, especially the cleanliness, peaceful environment, and children’s pool area, which allowed your family to relax and have enjoyable moments together. Your kind recognition of our front desk team, breakfast staff, and the team member who warmly greeted your baby will certainly be shared with them as encouragement. It is wonderful to hear that you also enjoyed the pool cocktail bar experience. At the same time, we appreciate your feedback regarding the breakfast selection for Korean tastes. Your comments are valuable to us and will be shared with our culinary team for future consideration and improvement. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you and your family back again to Pullman Bangkok King Power for another memorable stay. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your kind feedback. We are truly delighted to know that you had a comfortable stay and found our team to be friendly and welcoming. Your kind words are a great encouragement to us, and we are especially pleased to hear that you would like to visit us again. It will be our pleasure to welcome you back and provide you with another enjoyable stay. We sincerely look forward to seeing you again at Pullman Bangkok King Power. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest First of all, please allow me to reply to you in English. Thank you very much for your kind feedback and for your high rating. We are delighted to know that you had a comfortable stay and appreciated our convenient location next to King Power Duty Free, offering great options for dining and shopping. It is also wonderful to hear that you were satisfied with our service. Your kind words are truly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back to Pullman Bangkok King Power again in the near future. ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest First of all, please allow me to reply to you in English. Thank you very much for your wonderful feedback and perfect rating. We are delighted to know that you had a comfortable and enjoyable stay with us. It is especially pleasing to hear that our team was able to assist with your early check-in and accommodate your request for adjacent rooms, as well as provide a pleasant experience with the amenities. We are also glad that you enjoyed our swimming pool and fitness facilities, allowing you to fully relax during your stay. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering excellent service. We look forward to welcoming you back to Pullman Bangkok King Power again in the near future. ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE