Hotel Novotel London Blackfriars bintang 4

Great friendly and smiling Team from reception, breakfast, dinner and check out. Everyone knows the intricate of their job. Babaye Traore went an extra mile to engage my young boys and made the stay over pleasant than usual. On this occasion, we enjoyed our welcome drink 👍. Thank you to you all.

We have recently been blessed with a new grandchild and as our Daughter and son-in-law live ina small house we had booked the IBIS Blackfriars to stay for three(3) nights. I later received an email that due to the current circumstances the IBIS was closed but our reservation had been moved to the Novotel next door. So far so good and as we were not being charged any extra already a nice bonus. Due to the shifting sands of local lockdowns we had to leave home a day early so had to book an extra night quickly. We arrived at the hotel and were met by Mr. Traore, who is an amazing example of what customer service should be. he explained that even though they hotel had to treat the trip as two(2) stays we would stay in the same room. He also upgraded us to an executive room, so in effect we had gone from IBIS standard room to executive Novotel room! He was Politeness personified and really went out of his way to help us. Next morning when we came down he was ready to greet us with our new key card and he also made sure that he set my mind to rest over the issue of loyalty points, something which is sometimes fudged by other ACCOR hotels. The hotel is really well situated just round the corner from Southwark LTE stn. Which was very handy for us as our daughter lives in Bermondsey and so is only two stops away. We had a room on the 11th floor with great views across London. Although we did not eat in the hotel we did have a few drinks and the bar/restaurant was very nicely decorated. I would not hesitate to recommend this hotel to people looking to stay in London and if Mr Traore is on duty you are guranteed to be well looked after..

Staff really went out of their way to assist in thse difficult times. Few people were staying but all the facilities we needed were provided. Think we were the only ones having dinner in the restaurant but food was good and plentiful. No complaints.

Nice room with space and a big bed. The Novotel is well placed for walking to venues on the Thames, so it doesnt need expensive cab journeys. What i dont like is the fact there is no door between toilet and bathroom.!

We had an amazing stay at the Novotel London Blackfriars. This is a really nice hotel, but what made the trip very special, were the staff. Helpful, polite and going above and beyond to deliver great service. Thank you.

I stay in this hotel often, although the prices are quite high. I like the qood quality, cleanness and a convenient location in walking distance to Waterloo station and other underground lines. I was slightly disappointed with a small room I got this time

Stayed again in the Novotel Blackfriars. Great hotel for a business traveller. Nice service, nice pillows, clean room, lovely shower. Really quick fast checkout. Southwark tube is just down the road. Food is only ok, but it’s fine to eat there alone. Bar area is nice.

Stayed one night in the Executive Suite for my 50th birthday with my family (wife and two children 7/10) and we loved it. The room was excellent and well spaced out, the hotel even left us for arrival some chocolate covered strawberries and a voucher for free drinks downstairs which was very well received by the wife as she used them for cocktails. We enjoyed the food (evening meal and breakfast) along with the swimming pool twice with the children. I was hoping to use the gym myself, but had to cut the morning short due to the weather moving in and getting home on the train! The 13th floor view was excellent and the overall kindness of staff was good. Thank you for a lovely 50th birthday evening away.

Fantastic stay at Novotel Blackfriars, from ease of check-in, through thoughtfulness of staff, standard of room and overall service of all staff, especially those at Breakfast. First class. Highly recommended and only 20 mins or so to Covent Garden.

Great hotel and location would highly recommended ,room had great views of the shard easy walking distance to burrow market Covent Garden London eye Imperial war museum also nice and easy for Blackfriars train station

The hotel is located very near the subway station and has a nice swimmingpool. I got a room upgrade to higher floor and the room has very good view to the city. The staff in the breakfast restaurant is very friendly especially the Alina, who is very kind to every kid in the restaurant. She is not local britisch people, but she offers the best service to the guests. The reason why I gave one point less is, the washroom is quite clean and nice, however it is easy to get smelly after shower and using of the washbasin. But I have to be honest, it is not fault of the hotel, the people have tried their best to keep it so good as possible. Maybe it is better to upgrade it in the future.

All was perfect!!. Location was near the station. Unfortunately you have to upgrade the housekeeping skill.. they make up my room, but leave the bathrobe not tidy and unfolded on the bed..why? The Restaurant was excellent! the staff was so welcoming. The facility was good! theres a amazing sauna and pool!!Love it!!

Really good hotel and room in terms of location, ease to get there by train and value. Pre arrival I was bombarded by emails asking for any requests and to check in online. Complete waste of time as asked for slightly earlier check in (1:30pm as opposed to 2pm). Arrive at 1:40 but room not available (not a problem as we were early), waited until 2pm (Check in time) but still not ready. Received a text at 2:15pm whilst chasing reception, to say my room and key was ready to collect at 2pm but still not available. Had to wait until 2:30pm to finally access the room Did surprise us with birthday card and treats In the room whilst out for the day which was over and above - thanks Would use again but don’t bother checking in online

The hotel is ideally placed on the Southbank side, making it a little bit further away from many of the central London attractions but still excellently served by the underground (Southwark) and the Thamesling Railway (Blackfriars Bridge). The hotel has all of the amenities you could wish for (swimming pool, sauna, restaurant, bar) and serves a great breakfast buffet. The staff were helpful at all times. A great quality / price combination!!

We stayed from Christmas Eve till the 27th. I don't have a bad word to say about the place. It's immaculate the moment you walk in. My kids enjoyed it!! The indoor pool, jacuzzi and gym were great!! I felt safe in this hotel. The showers in the room were amazing, the radio where you can use your bluetooth to your phone was great use. I would stay here again. Breakfast has many different things and there is a cute little pancake maker. You just push a button and wait. Thank you to the staff who were so polite and gave my kids a little gift.