Pullman Zhangjiajie

We stayed here in Sept 2019. This hotel was very clean and in a great location to visit Zhangjiajie. We took a DiDi to the park front entrance, although you could technically walk it. Food was pretty good - for breakfast it was a big buffet with both Chinese and typical American food, so you could sample a bunch of stuff. We didn't eat lunch or dinner here because it was pretty expensive, and there were good restaurants within walking distance downtown. Highly recommend!

Location is so convenient to the entrance of the Zhangjiajie National Forest Park. Staff are so helpful. Especially Bob Naresh who did a great job helping us organize our trip. He recommend places to go and how to go and how much we need to pay he really did a great job helping guest like us who know nothing about Zhangjiajie..Seamless service who answer all my inquiry in an instant. Breakfast was good. Room is so comfortable only downside is that when you stay during Oct which is quite cold already they only have heater so room was quite hot you have to open the window to make it a bit cold. But overall stay was good

Well located hotel (as is Crowne Plaza next door) for Wulingyuan Scenic Area -East Gate 15 mins easy walk. During the holiday season this Pullman becomes a major coach tour stop which changes the atmosphere of the hotel. Generally OK hotel except for our bathroom which had a leaking shower cubicle, malfunctioning toilet and on one occasion no toilet paper. Restaurant serves good food at dinner at reasonable price. Front of House manager and service were attentive

The property is in a great location near the Zhangjiajie National Park where the Avatar mountain is. But the hotel is getting old - when I checked in the mini bar ref is not working so I need to have it replaced. A middle aged lady came carrying the replacement fridge who I helped to change the fridge. The shower door is leaking and we had to ask for more towels so we will not slip. The only consolation in the hotel is Bob, the restaurant manager who is very friendly and trying his best to make sure everything is good. I will recommend you try out the newer Crowne Plaza Hotel which is also internationally branded and newer just beside the Pullman.

I stayed at the Pullman for three nights at the end of April 2021. Excellent location to Zhangjiajie National Forest Park East Entrance (turn left out of hotel, cross bridge, cross street, turn left, keep going to the end of the street, about 1 km, 10 minutes walking). From airport, 45 minutes (115 RMB late night via Didi). Check in was fast and easy. Receptionist spoke sufficient English to get the job done. As soon as we finished, Mark promptly swooped in and took me off to the concierge desk and thank heavens he did because he waived my entire trip. But more on that later. The hotel is an older hotel and well-maintained. Standard King room was very clean and spacious and had all the amenities expected of a Pullman in Asia. Kettle with tea bags and instant Nescafé with sugar packets. Mini fridge. Toothbrushes, combs, cotton pads and Q-tips, razor and cream, shower caps, plus Bigelow bath products. Bathroom had tub and separate shower. Desk and chair plus nice arm chair. Lighting in the room and bathroom is on the dimmer side. I saw the pool, which doesn’t open until May but it looked very nice. Did not use other facilities. I booked through Trip.com and my room did not include breakfast since it would cost less to buy it separately. It’s a buffet and is usually 130 RMB but is 80 RMB for hotel guests BUT you must explicitly tell the register person that you are a hotel guest AND that the price is 80 RMB. (During check in the front desk told me this and they were right, just telling the hostess that you are a hotel guest is not enough for the discounted price to be applied.) This hotel is used by tour groups so the main breakfast area is their banquet hall, which is tables of 10. And by 6:30 am, the place is very full of Chinese tourists that are eating for a long day of sightseeing. Breakfast is about volume and there is a lot of hearty food (the dinner for breakfast concept). Don’t expect smoked salmon and a waffle bar or fresh squeezed juices. There’s enough variety that you can eat your fill. It’s a Pullman so the breakfast pastries are very good. Turnover is very high because the tourists have to get in their buses so they are aggressive about getting their food. The staff is pretty good about refilling as fast as they can. If something is out, as long as their attention is brought to it, they will refill fairly quickly. No, the staff isn’t going to be perky and cheery, but neither would you if your job was dealing with hundreds of loud, pushy, demanding people non-stop. However, for independent travelers, around 7 am, they will open a separate dining area adjacent to the banquet hall. If you are a very small group or a single or couple not part of a tour group, you may be directed to this dining room. If your schedule is flexible, I’d recommend waiting until this dining room is open. It’s a much quieter and serene experience. Same food, just a different setting. Back to Mark in Concierge. He’s a total gem. We spoke in Chinese but I think he can speak English. He works the afternoon/night shift, and he is AWESOME! He immediately recognized me as a possible tourist who did not advance planning and he got me squared away. I was here for three full days to visit three sites: Grand Canyon, the ZJJ National Forest Park (Avatar), and Tianmen Mountain. Based on the different weather forecast for the three days, he helped me figure out which day for which place. Also, you need to purchase tickets in advance for Tianmen (no on-site ticket sales). Since I was doing Grand Canyon first, he obtained the ticket for me (he said as a foreign passport holder, I could buy the ticket on site but it would be a pain, and I would have to agree based on what I saw). He also arranged for a taxi (240 RMB round trip to include waiting for as long as it took me, which ended up being a little more than four hours). He said I could buy tickets to theNational Forest Park the day of. But for Tianmen Mountain, those tickets must be obtained in advance and are timed entry tickets. I wanted to wait and he was worried because he said tickets actually sell out. He recommended that I go on day 3 because that was the only day that sun was forecasted and Tianmen is not good in rainy weather since you can’t see much. This way I could check out, go to Tianmen, and then go straight to the airport for my flight home (Tianmen is close to the airport). You do need to make the reservation in advance because I waited until the morning of the day before and route A was completed sold out, route B was closed that day, and only route C tickets were available, which is not what I wanted. Mark was so worried about my being able to get a ticket that he gave me his WeChat contact so I could message him as soon as I made up my mind the next morning so that he could buy the ticket for me even though he was off duty. And he was totally on top of it as soon as I did message him. For all my advance tickets, he sent me the ticket confirmation, reminded me multiple times to bring my passport with me (your ticket is tied to your passport for foreigners, without your passport, you can’t obtain your ticket at the entrance), and sent me pictures and video of each site so I could keep everything straight in my head. He was also diligent about making sure that I had transportation arranged to the Grand Canyon and Tianmen (either arranged by him or by myself). In fact, after day 1 when I returned to the hotel from the Grand Canyon, Mark was actually waiting for me to confirm that I had everything I needed for the trip to the Forest Park the following day. He pulled out a map and circled the routing I should take. He did the same for Tianmen Mountain (your route is governed by your route A, B, or C ticket, which is why reserving the ticket early is so important). I had a really great and productive trip, mostly thanks to Mark, I enjoyed my stay at the Pullman. There are a lot of other hotels in this area, but the Pullman appears to be the only international branded hotel, which offers a sense of assurance of a certain level of safety, service, and amenities. But if for no other reason, I would recommend staying here for Mark because he was really integral to arranging my entire itinerary, Oh, and he also recommended a great Tujia restaurant not far from the hotel (5 minute walk) that was very delicious, authentic, and clean.