Hotel Pullman Zhangjiajie 5 estrelas

We traveled in April as part of a 4 city visit to China. Highly recommend the Pullman as a very comfortable stay but the advice and help of Vladimir at the front desk really stood out. We had actually heard about him from fellow travelers while in Xi'an before we arrived. He advised us on where/when/how options to see the park, how to catch cheaper transportation (which bus numbers, location), dining options in town, and options when rain and fog changed our plans for the last day. He took the time to explain the map (it's in the room drawer). I'll take great service any day over an opulent lobby or snooty front desk agents.

Recommendation for those who travel ownselves: first/ second night stay at Pullman wulliyan for avatar mountain , baifeng lake and glass bridge, Third night stay at zhangjiajie city for tianmen mountain with longest cable car. It took 1,5 hour ( ( 150-200 rmb by taxi)from zhangjiajie city to wulliyan, but only 5- 10 minute from airport with taxi 10-20 rmb to any hotel in zjj city from airport. I recommend to leave big luggage at your hotel in zjj city eventhough you will stay later and only bring small luggage to take bus from bus station ( rmb 20) to wulliyan.

Nice big hotels in Zhangjiajie, lobby was huge too big to be properly heated, so in the middle of winter it was freezing, but at least you get warmth from the lady attending the front desk. They upgraded me as a platinum member, my rooms were ready when I arrived, same floor, close to each other, very nice. A little issue with bedding as it was smaller than advertised, however a short call to the manager, the problem was sorted immediately, Really appreciate their effort and willingness to help. Breakfast fare was acceptable considering Zhangjiajie is not a big city. Room a little dated, but big and comfortable. Nice hotel with great staffs who are always willing to make your stay pleasant

SEE "THE FINAL STRAW" IN CAPS BELOW FOR WHY YOU SHOULD NOT STAY HERE! This is almost, if not the, most expensive hotel in Zhangjiajie. I have lived in China for a long time and understand that there are certain inherent limitations on service here. For a prominent international hotel, this is was a disgrace. I will start with the rooms: nice. Large beds though typically stiff Chinese mattresses. That is the taste here, no big deal if you know that going in. The only service we ordered to our room (a request for a bottle opener) was handled promptly and very easily. We had breakfast at the buffet. The food was good, though their reliance on a single automatic coffee machine is silly and insufficient—just get a few drip coffee pots out there and get an espresso machine. The bar is an absurd rip-off. This is China and the truth is I'm getting Chinese service here. They want 48 RMB for a bottle of Qingdao. I can walk across the street and buy a can 50% bigger for 4 RMB. I understand markups in a nice hotel bar, but 1200% (for less booze!) is criminal. The bar prices need to be adjusted down by about 50%. Ah, speaking of criminality, I have totally buried the lead here. Zhangjiajie has a problem worse than any medium-sized city in China I have ever been to: the cabs here utterly refuse to use the meter, and that doesn't mean a 25% or even 50% markup like a meterless fare in China usually means—I negotiated hard (in Mandarin!) and could only get the fare down to 220 RMB from the airport (on the meter this should be about 100 RMB) in a car that could have broken down at any minute. THE FINAL STRAW: I thought my bad cab rides were over when I asked the concierge to get us a car back to the airport after checking out. We got a car rapidly, but they proceed to have a conversation—in Mandarin, which I speak—about how much to charge me, in which the concierge tells the cab driver to avoid his meter and charge us 200 RMB (twice the metered fare). I proceeded to tell the driver and the concierge in Chinese that their conspiracy was unlawful and a disservice to their customer, to which the concierge actually told me to get my bags out of the car and find a cab on the street. The driver was willing to compromise and lowered his price, and we took him. YOUR CONCIERGE ENGAGED IN CRIMINAL BEHAVIOR. I get it if cabs are dysfunctional in Zhangjiajie—but if that's the case, PROVIDE A SHUTTLE FROM THE AIRPORT AND TO THE PARK.

I would certainly recommend staying in Wulingyuan (rather than Zhangjiajie) if you plan on visiting the National Park, and I think the Pullman is the best option for a hotel. Genuine 5 star rooms and facilities with friendly, professional staff and only a 10-15 minute walk to the park entrance. Note - the massage service is good, but beware that the masseuses will hit you up for tips before you go outside to pay, but they are good.

If not for the coupon gimmicks, the stay would of been very good. If they want to give me a gift in the form of a drink at the bar than do that. otherwise do nothing at all. I would have been happier. Orange juice and water is not what I expected to order at the bar. This was a sales trick to get me in and it irritated me when I found out. The second was the restaurant discount. Too many unwritten rules that you discover after you go there. Again, better to not give anything at all. I would have gone to the restaurant and bar anyway. Food was good. On the expensive side for such a small city. Bathroom was very good and clean. No mildew for an older hotel. Very nice. Carpets a bit old an worn. Bed was excellent. If sleeping and washing in a clean room are what you want, then you can't go wrong.

We stayed here for 5 nights with my family. Best decision made and the staff are always trying their best to make our stay comfortable. Thanks to Brenda and team. Located near the National Park, we walked 10km a day and were fortunate that the weather was good. You will need at least 3 days here and you do not really need a tour guide. English language may be limited here but when you engage into a conversation with the local people, you will be surprised how friendly and helpful they can be.

Great location in Wulingyuan within a walking distance to all interest places in Wulingyuan. Just besides the theatre that performs the Charming of Hunan show. Room is big and clean. All facilities are good and well maintain. Wifi is fast. Buffet breakfast is acceptable with some room to improve. Everything is just perfect. Only one area to improve that Chinese guests keep smoking in lobby, reception area as well as V-cafe restaurant during breakfast, even though the sign is clear that this is non-smoking area and non-smoking restaurant. When inform to hotel staff to handle this issue, they just smiled and said that guest can smoke and we have to tell to the Chinese guest by ourselves that is not good.

The overall experience at this hotel was good, the location is perfect and it offers you luxury in nature though there were some issues. The swimmingpool was in maintanance and the natural water part in the garden wasn't working which was quite dissapointing as the hotel advertises itself with this. The level of English of the staff is not very good and they seem not as well trained as other Accor hotels. Also with the booking of taxi's the hotel already seems to set up a price with the driver. We arrived at 12 pm at the hotel where the bell boy welcomed us and took our luggage to the check in counter. As a platinum card holder we were not offered the standard treatment that we should have received. The employee's English was not good and they were also not familiar with the platinum status and did not offer the standard upgrade nor complimentary drinks and welcome gift. The assigned room then was a far walk trough the halls of the hotel which was not the nicest thing at 12 in the morning. The room was great however it looked like it was a twin room instead of a double bed room. The next day we went to talk to the general manager who did absolutely her best to help us however also her English wasn't so good therefore it cost us a lot of effort to explain about the platinum status and it's benefits which seemed to be unknown the Pullman's staff. We got upgraded, our welcome gift and complimentary drinks. The breakfast of the hotel seems fine, though it was very busy when we went which caused us to share our table with other guest once. Besides that it was good and the manager and staff were very helpful. The last thing that was absolutely the biggest negative aspect of the hotel is the way how the staff and especially concierge handles the booking of taxi's. Perhaps this is due to the fact that all taxi's in Zhangjiajie work like that though I do feel that a 5 star hotel should prioritize it's guests instead of the drivers. When asking for a taxi the staff already tends to tell you a price before even getting in the cab and negotiate with the driver. Let alone the fact that they do not even try to have him drive on the meter. This feels like you are not only getting ripped of by the driver but as well as the hotel. Just demand that the meter is used. A quick guide: from hotel to airport 120 yuan To grand Canyon about 60-70 yuan. To Huanglong cave about 40-50 yuan. to Wullinyuan entrance, don't bother to take a cab just walk.

The hotel is located with in walking distance from one of the park gates making it a great location to hike the park. The rooms were in good shape well maintained the house keeping staff to good care of us. Special thanks to the manager in the restaurant he was asking if we need any think more if the food was up what we expected.

This hotel was simply amazing after a long day out at Wulingyuan and Zhangjiajie. Their concierge recommended really good restaurants that are popular and authentic Chinese food that are within the vicinity of the hotel. We were all very satisfied with the nicely furnished and comfortable layout of the room. In fact, we wished we have stayed longer! The only thing which could be improved is to have swim caps for loan in the pool so that guests who do not have these swim caps are not caught by surprise to have to purchase one in the hotel souvenir shop. Overall, it was an interesting and very comfortable stay which I would recommend everyone to stay in.

Nice hotel in a very nice area in China. Looks very new from the inside, but from the outside only upper Chinese standard. Typical Chinese hard beds. Big and nice pool, but the filters are obviously not sufficient: swimming caps are still required. The area is a mass tourist area, but it is possible to escape, if you know a little more about it. Unfortunately, available maps are not very detailed and starting and ending points of hiking routes and bus stops are not indicated. This is not a fault of the hotel, but a good advice of the lobby staff could help a lot. Unfortunately they do not know a lot about the area they live in. Most of them can´t even read a map.

They do not offer any incentives for Accor LeClub Plat. status like should be. Room given had water damage on the wall bathroom wall facing the bed. Carpet was quite dirty. Staff were ok, not friendly, not unhelpful--just did what they had to do at a bare minium. Do not order room service. Quality of the smoked cajun chicken caesar salad I ordered was poor and extremely tiny portion for price. After complaining was told they will not replace. Ate and ended up with mild food poisoning. Location is great (only redeeming factor of our stay). Right next to the Hunan show (go see-amazing) and easy walk to mountain entrance.

I arrived hotel 8 pm. At front desk no staff speak Enlish except only on doorman who took me to my room , introduced information and booked taxi to the park. Excellent room quality, fast Internet and clean. My Accor platinum member card disadvantage here the staff not response anything compare with Mercure Renmin Xian that I stayed next two day they upgrade my room to next category.