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Hotel Mercure Paris Bastille Marais 4 gwiazdki

Ocena klientów 4.3/5 Liczba opinii: 2 491

hotel certyfikowany ALLSAFE

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Hotel Mercure Paris Bastille Marais
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O hotelu

  • Hotel w centrum Paryża

  • Hotel ma certyfikat ALLSAFE wydany przez Bureau Veritas

  • Spokojny wewnętrzny taras

  • Pokoje trzyosobowe

  • Przekąski i napoje przez całą dobę

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Dostępność dla osób niepełnosprawnych
  • Zwierzęta dozwolonePłatne usługi
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowaniePłatne usługi
  • Pralnia
  • Concierge
Gastronomia
  • ŚniadaniePłatne usługi
  • Obsługa hotelowa
Rozrywka
  • Stojaki rowerowe
Usługi biznesowe
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Hotel Mercure Paris Bastille Marais

53 rue Richard Lenoir
75011 paryż
francja

Tel: +33143798333

Faks: (+33)1/44649692

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • PLACE LEON BLUM :  61 VOLTAIRE

  • VOLTAIRE :  46 - 56 VOLTAIRE

  • VOLTAIRE/PLACE LEON BLUM :  69 VOLTAIRE

  • VOLTAIRE :  9 VOLTAIRE, Exit 3

  • Samolotem

    PARIS ORLY W 19km / 11,81 mil

  • Samolotem

    ROISSY CDG W 30km / 18,64 mil

  • Pociągiem

    GARE DE LYON W 1,7km / 1,06 mil

  • Pociągiem

    GARE DU NORD W 4km / 2,49 mil

Pozycja GPS:48.857251, 2.380612

Nasze pokoje

Aby sprostać wielu gustom, oferujemy różne kategorie pokoi. Wszystkie nasze pokoje są równie eleganckie i urządzone z prostotą, jednak różnią się klimatem. Nasze przytulne pokoje standardowe zdobią rysunki Ingresa. Pełne światła pokoje typu privilege oferują przestrzeń i szeroki wachlarz usług, a z ich okien roztacza się widok na Paryż i bazylikę Sacré Coeur.

Pokój klasyczny, 1 podwójne łóżko

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 17 / 183 sq ft
  • Widoki: Od strony podwórza, Od strony miasta *

W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Bezpłatna woda mineralna w pokoju
  • Zestaw do parzenia kawy/herbaty
  • Kolorowa telewizja satelitarna/kablowa(...)

Pokój klasyczny z 2 pojedynczymi łóżkami

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 18 / 194 sq ft
  • Widoki: Od strony miasta *

W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Bezpłatna woda mineralna w pokoju
  • Zestaw do parzenia kawy/herbaty
  • Kolorowa telewizja satelitarna/kablowa(...)

Pokój typu privilege z 1 łóżkiem king-size na górnym piętrze

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 27 / 291 sq ft
  • Widoki: Od strony podwórza, Od strony miasta *

W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Bezpłatna woda mineralna w pokoju
  • Zestaw do parzenia kawy/herbaty
  • Kolorowa telewizja satelitarna/kablowa(...)

Pokój klasyczny, 1 podwójne łóżko

  • Maksymalna liczba osób: 1
  • Powierzchnia: Od 12 / 129 sq ft
  • Widoki: Od strony podwórza *

W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Bezpłatna woda mineralna w pokoju
  • Zestaw do parzenia kawy/herbaty
  • Kolorowa telewizja satelitarna/kablowa(...)

Pokój klasyczny z 1 dużym łóżkiem lub 2 łóżkami pojedynczymi i 1 pojedynczą sofą

Dostępne pomieszczenie
  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 25 / 269 sq ft
  • Widoki: Od strony miasta *

W zależności od dostępności

  • Produkty łazienkowe
Pokoje

Opinie gości dotyczące hotelu
Hotel Mercure Paris Bastille Marais

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.3/5

Liczba opinii: 2 491

tripadvisor

Ocena TripAdvisor 4.0/5

Liczba opinii: 712

2020 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2020

Decent hotel in nice area

Ocena na stronie TripAdvisor 4.0/5

yorkh651 Business - 13/09/2020 Opinia zatwierdzona w TripAdvisor

The hotel also has the small rooms typical for Paris, but is nice and clean. I got a room to the backside on upper floor and slept very well. Staff was very friendly and attentive and spoke good English.

A one night stay

Ocena na stronie TripAdvisor 4.0/5

fraserb549 19/02/2020 Opinia zatwierdzona w TripAdvisor

A very pleasant and friendly hotel right next to a Metro station which makes it very easy to get to and from. Very nice room and good breakfast. It is right next to a square which has plenty of shops and bistros, a couple of which we thought were very good.

Dear guest, We thank you for taking the time to share your experience following your stay at the Mercure Bastille Marais, and for your very positive comments. We are delighted to read that you greatly enjoyed your stay, and more particularly your room and the breakfast service. We do hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

Europe Christmas holiday

Ocena na stronie TripAdvisor 5.0/5

nigelpeart2020 Friends getaway - 15/01/2020 Opinia zatwierdzona w TripAdvisor

Lovely hotel, staff very helpful would stay again, rooms were a great size, maybe we were lucky and was allocated a good one, but a great experience even though there were some demonstrations about the trains, never felt threatened at all close to some lovely restaurants too

Dear guest, Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are very happy to read that you spent a great Christmas holiday! We are particularly touched by your feedback about the kindness et professionalism of our team. Be sure that your remarks will be passed into them. We hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

Bardzo kiepski hotel jak na 4 gwiazdki. Porownam do Ibisa 2 gwiazdkowego

Ocena klientów 2.5/5

Rafikpl Znajomi - 30/12/2019 Opinie potwierdzone ALL

Słaby hotel jak na Marcure 4*. Zawiodłem się. Po pierwsze brak restauracji i baru. Dostępny jest jedynie mały skromny kącik naprzeciwko recepcji w ktorym recepcjonista moze podac kawe, herbate, piwo i wino... i chyba tyle. Mocnych alkoholi nie widziałem. Posiadając status gold nie zaproponowano mi zadnego powitalnego prezentu ani upgrade pokoju - jedynie voucher na napój. Pokój bardzo mały z pustym minibarkiem. Przedluzyliśmy dobe do 15:00 (status GOLD pozwala przedluzyc do 17:00), to o 15:10 stała pani sprzątaczka pod drzwiami (nie mowiaca po angielsku) i popedzala nas. Kiedy powiedzielismy ze potrzebujemy 5 min - powiedziała po francusku ze ona sie spieszy bo ma transport do domu (tyle zrozumialem), jest to niedopuszczalne zachowanie jak na hotel tej klasy. Generalnie odradzam, warto wziac IBIS - ten sam poziom obsługi.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bastille Marais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mickael VEVRES Directeur

It would have been nice to get a 50cl bottle of water a day, and the room was very warm.

Ocena na stronie TripAdvisor 3.0/5

swinster70 Business - 21/10/2019 Opinia zatwierdzona w TripAdvisor

As a silver member, I'm supposed to get a free drink, I guess this was the 50cl bottle of water , which was a bit rubbish. It would have nice to get one of these per day at over 200 Euros per night. The room was als very warm and the A/C only made it warmer. I had to sleep with the balcony doors open, although luckily these opened onto the courtyard so it was reasonably quiet. The bed was also a bit hard for me.

Cher client, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

Noisiest hotel ever

Ocena na stronie TripAdvisor 2.0/5

John F Couples - 16/10/2019 Opinia zatwierdzona w TripAdvisor

The room was ok, a bit tired looking, bed comfortable. The bathroom not bad, a bit dark with dark red decor so not ideal, but with very thin scratchy towels. The mini bar console looked like it was about to collapse. The main issue is that this hotel is located near a very busy junction. We stayed on the 8th floor of the hotel (in the best room available) and the noise from the street is somehow funnelled up the tall buildings directly to the room. It was a warm October weekend so the room was very stuffy - but the air conditioning was switched off for the winter, so we had to have a window open. This meant that sleep was almost impossible. Every five minutes a siren goes by, or a noisy scooter, or a trash truck or a crowd of drunken people... The only way we were able to sleep was with sleeping pills, eventually passing out exhausted at 2am. We were due to stay 3 nights but gave up after the 2nd night and moved to a much more peaceful (but expensive) hotel. The Mercure were kind enough to give us a 20% discount on our room rate for the 2 nights, so they did the best they could I suppose. But sadly I'm unlikely to ever stay in a Mercure again - at least not in Paris.

Bonjour Madame, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

Rude staff

Ocena na stronie TripAdvisor 1.0/5

Aoife C Family - 03/10/2019 Opinia zatwierdzona w TripAdvisor

We arrived for our 2 night stay to be told there was a technical issue and we would have to stay in another hotel. The man at reception told us he would call the taxi but 10 mins later he still hadn't called one. Then eventually a taxi was called and the receptionist went out to the taxi when it arrived and sent it away again. We then had to wait a total of 45mins before we were eventually told we could stay in the hotel we had booked and paid for. No apology or nice gesture for wasting our time. Location was fine but overall you could do better for the price paid.

Bonjour Madame, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

Great stay, terrible ending

Ocena na stronie TripAdvisor 4.0/5

rf227 Solo travel - 13/05/2019 Opinia zatwierdzona w TripAdvisor

I enjoyed my stay at the hotel. The included breakfast was quite good, the room was comfortable and quiet. It is located in an interesting area, very walkable to many sites museums, shops. The end of my trip was nearly a disaster. There is a taxi stand in the square by the hotel. I asked if I should walk there to catch a cab to the airport. The concierge said the hotel could order one for me. I indicated the cab had to accept a credit card. (N.B.: cabs in Paris are required to take credit cards, but many drivers try to tell you they don't have a machine - be insistant). Then the driver whom the hotel called took me to DeGaulle, and when we got there said he did not have a machine!!! The fare was 60 Euros, and I had only a little over 50 Euros on me (I was heading back to the US). What if I'd been leaving France with only 5 0or 10 Euros??? What a mess, and I fault the hotel staff for not being clear that the driver they found for me did not accept cards. I could have easily walked to the cab stand.

Good location, but very small rooms

Ocena na stronie TripAdvisor 3.0/5

Herr-Luisito Friends getaway - 07/08/2018 Opinia zatwierdzona w TripAdvisor

Very strategic location, 10 min by foot to the Bastille, full of cafes, shops and restaurants around. The room very clean, however, really too small, and there is no significant privacy, it is possible to listen what is happening beside the other rooms, furthermore, no significant advantages or benefits received for Accor/Mercure members, just a simple drink.

Bonjour cher client, Je vous remercie de votre commentaire suite à votre séjour dans notre hôtel Mercure Paris Bastille Marais. Nos tailles de chambre sont dans la moyenne d'un hôtel Mercure Parisien de 13 à 21 m² pour une chambre double classique. Je vous invite à venir découvrir nos chambres Privilège lors d'un prochain séjour. Je suis persuadé que vous trouverez les mètres carrés qui vous ont manqués. Bien cordialement Mickael VEVRES Directeur

LAST MINUTE CANCELLATION/TRANSFER

Ocena na stronie TripAdvisor 1.0/5

scgrady Couples - 06/06/2018 Opinia zatwierdzona w TripAdvisor

Despite booking 2 weeks in advance and checking in online 2 days in advance (as well as pre-paying) and being a Gold Accor Member - was advised via email at 7:30pm on the day of arrival that we were being switched to a far inferior hotel, no acknowledgement of my membership level/fidelity. Despite attempt to apologise, won't be staying here again and reconsidering my Accor membership

Dear Mister Grady, Once again we apologize for this situation beyond our control. My colleague explained the reason for your relocation and I assure you that the Mercure Bastille Saint Antoine hotel is a 4-star hotel of the same standard as ours. If you have encountered a problem, do not hesitate to let me know. Best regards Mickael VEVRES Directeur

convenient overnight in Paris 11ieme

Ocena na stronie TripAdvisor 3.0/5

tracylR1810UW Family - 29/03/2018 Opinia zatwierdzona w TripAdvisor

I thought the room was a good size but a bit basic. Breakfast fruits were not fresh ..but the rest was fine. Great service and superb front desk support. Place voltaire is very good for local cafés and restaurants. Nr Bastille

Dear Guest, Thank you for you post on TripAdvisor. Do not hesitate to contact us for anything else. Best regards Mickael, Directeur

Appalling value for money at breakfast

Ocena na stronie TripAdvisor 2.0/5

staticmouse69 Couples - 14/12/2017 Opinia zatwierdzona w TripAdvisor

Having just one staff member to manage the breakfast room and room service is insufficient. Every table was occupied or covered with dirty dishes. No more cups, no more water in the coffee machine, no more jam, no more baguettes, no more eggs, no more ketchup. The poor woman was left dashing desperately back and forth, putting out fires. She was clearly poorly trained - "Never waste a journey: Every time you go into the kitchen, take something with you (like dirty plates) and bring something back (like fresh bread)" - is the first lesson any wait staff should be taught. You charge too much money for offering such a poor service. The room and bathroom were clean, comfortable, and perfectly acceptable, however.

Dear Guest, Following your message can you contact me directly to give me your dates of stay ? Indeed we have not had negative feedback about breakfast for several weeks and I confess you do not understand what may have happened. In addition no customers have complained on the spot of any problem. In the meantime, I thank you in advance. Best regards Mickael VEVRES

Nice stay

Ocena na stronie TripAdvisor 4.0/5

ykamouch Business - 23/10/2017 Opinia zatwierdzona w TripAdvisor

I was afraid of the size of the room being too small but it was descent for a Capital. Team service was kind. Breakfast was good. I recommend this hotel. Being close to Bastille there are numerous restaurants to please your taste. also PARKING around the area was fairly easy compare to other districts of Paris.

Dear Guest, We are happy to read your satisfaction following your stay in our hotel Mercure Bastille Marais. Do not hesitate to contact us for your next booking :) See you very soon. Best regards Mickaël VEVRES Directeur

A lovely place to stay in Paris!

Ocena na stronie TripAdvisor 5.0/5

90vendee85 Family - 11/10/2017 Opinia zatwierdzona w TripAdvisor

This is an excellent hotel - well run and attentive staff. It is also well placed to go almost anywhere and explore local restaurants if one arrives late at the weekend! . It is comfortable and welcoming especially since our two daughters arrived (from London) quite late.

Dear Guest, All the team and I want to thank you for your lovely post following your stay in our hotel Mercure Paris Bastille Marais. We are very happy to read your satisfaction. We hope to welcome you very soon. Have a good day. Mickaël VEVRES Directeur

Good hotel

Ocena na stronie TripAdvisor 3.0/5

Celine_F3 Business - 19/02/2017 Opinia zatwierdzona w TripAdvisor

This hotel is well located, next to a tube station. The staff is polite and helpful. The Bedroom was quite small but for one person on a business trip it was big enough. The noise from the next door boulevard can be a bit disturbing though. The bathroom smelt a bit (no window). OK breakfast, although the scrambled eggs were a let down as well as the fruit salad (apples were not freshly cut, they lacked of crunchiness). Good hotel for this area.

Dear Guest, Thank you to share your feedback following your stay in our hotel Mercure Paris Bastille Marais. Don't hesitate to ask us a room on the courtyard view for the next time. We hope to see you very soon in our hotel. Best regards Mickael and all the team of the hotel

Really nice 4* hotel

Ocena na stronie TripAdvisor 4.0/5

simonbA1350LD Business - 04/12/2016 Opinia zatwierdzona w TripAdvisor

Conveniently located 4* hotel close to Voltaire metro. Friendly staff and very good value. Tea and coffee in the room, small rooms but modern and all facilities that you would need. Thoroughly recommend for a business trip

Dear Guest, Thank you very much for your post following your stay in our hotel Mercure Paris Bastille Marais. My team and I are very happy to read your satisfaction and we hopeto welcome you very soon. Best regards Mickael, General Manager

Good location, small rooms, can be very noisy.

Ocena na stronie TripAdvisor 4.0/5

johnbH6711BI Couples - 30/11/2016 Opinia zatwierdzona w TripAdvisor

This Mercure is in a good location, but it is on a very busy intersection, which has a lot of traffic and nightlife - so if you want a quiet night, book a courtyard view room. We have stayed here several times Because they turn the aircon off between October and April, and there is no fan or heater control in your room, the rooms can get very hot and stuffy. You can open your window - but on the front that means you get all the noise and pollution in your room all night - that is not pleasant. Service is good, staff are good and the hotel and rooms are very clean. Breakfast is typical "hotel" style continental. However there is a fabulous bread and cake shop just round the corner, and plenty of decent restaurants and bars close by. If you looking for a big coffee, Starbucks is a long walk away, near Bastille, or McDonalds is next door. Finally not all taxi drivers know this hotel, so make sure you show them the address written down.

Dear Guest, Thank you for your post following your stay in our hotel Mercure Bastille Marais. Don't hesitate to ask us a room on the courtyard side for your next stay, it is very quiet. Best regards Mickael, General Manager

Great stay

Ocena na stronie TripAdvisor 5.0/5

Russ W Couples - 09/07/2016 Opinia zatwierdzona w TripAdvisor

The staff made you feel welcome and they are very helpful. We asked for a quiet room and got one so pleased about that. The rooms are very nice. The location is great as the metro is right outside the door and easy to get around. Nice eating places around and a coin laundry just a minute away.

Dear Ru553ll, Thank you sooo much for your comments about this stay with us. Follow us on Facebook and Google+ pages to all your friends & family, this is our best present! Very best regards from Paris, Mathieu Chaigneau GM

Birthday trip in Paris

Ocena na stronie TripAdvisor 4.0/5

SKApretto71 Couples - 11/11/2015 Opinia zatwierdzona w TripAdvisor

I stay in the hotel with my wife, for an extended week end. Hotel is really nice and staff is great; all as expected, and reasonably priced for the value. We had a standard room, no need for more and a good quality one. Single missing piece to get a 5 star rating is the breakfast, that is nice but can possibly be better (altough I have to say: true fresh orange juice and great expresso temped me for a 5 star.... theer is no 4.5, unfortunately) The hotel is near a metro station that will bring you straight to the Trocadero or downtown at LaFayette in 20 minutes, and around a lot of small shops for dinner and a walk are available.

Dear SKApretto71, All the staff is joining me to thank you so much for your comment. This is the only kind of "reward" we are looking for. We really hope to welcome you soon, and don't hesitate to recommend us to all your contacts. Be aware our name is actually changing for Mercure Paris Bastille Marais. Very best regards, M Chaigneau / GM

Friendly and Convenient

Ocena na stronie TripAdvisor 5.0/5

howardk165 Family - 25/04/2015 Opinia zatwierdzona w TripAdvisor

the hotel is well-located with easy access to metro and bus lines and is in the heart of a great neighborhood with wonderful restaurants. The staff is friendly and very helpful-made our stay so enjoyable.

Dear Tripadvisor member, Your comment is a nice sunshine in our rainy day in Paris. All the team is joining me to thank you so much for your comments, and we are very pleased to have met your expectations. We really hope to welcome you again in the Mercure Paris Voltaire Quartier Bastille during your next stay in Paris. Best regards, M Chaigneau GM

Najnowsze opinie: 20

Partner: TripAdvisor

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