Hotel Mercure Paris Bastille Marais bintang 4

We arrived for our 2 night stay to be told there was a technical issue and we would have to stay in another hotel. The man at reception told us he would call the taxi but 10 mins later he still hadn't called one. Then eventually a taxi was called and the receptionist went out to the taxi when it arrived and sent it away again. We then had to wait a total of 45mins before we were eventually told we could stay in the hotel we had booked and paid for. No apology or nice gesture for wasting our time. Location was fine but overall you could do better for the price paid.

I enjoyed my stay at the hotel. The included breakfast was quite good, the room was comfortable and quiet. It is located in an interesting area, very walkable to many sites museums, shops. The end of my trip was nearly a disaster. There is a taxi stand in the square by the hotel. I asked if I should walk there to catch a cab to the airport. The concierge said the hotel could order one for me. I indicated the cab had to accept a credit card. (N.B.: cabs in Paris are required to take credit cards, but many drivers try to tell you they don't have a machine - be insistant). Then the driver whom the hotel called took me to DeGaulle, and when we got there said he did not have a machine!!! The fare was 60 Euros, and I had only a little over 50 Euros on me (I was heading back to the US). What if I'd been leaving France with only 5 0or 10 Euros??? What a mess, and I fault the hotel staff for not being clear that the driver they found for me did not accept cards. I could have easily walked to the cab stand.

Very strategic location, 10 min by foot to the Bastille, full of cafes, shops and restaurants around. The room very clean, however, really too small, and there is no significant privacy, it is possible to listen what is happening beside the other rooms, furthermore, no significant advantages or benefits received for Accor/Mercure members, just a simple drink.

Despite booking 2 weeks in advance and checking in online 2 days in advance (as well as pre-paying) and being a Gold Accor Member - was advised via email at 7:30pm on the day of arrival that we were being switched to a far inferior hotel, no acknowledgement of my membership level/fidelity. Despite attempt to apologise, won't be staying here again and reconsidering my Accor membership

I thought the room was a good size but a bit basic. Breakfast fruits were not fresh ..but the rest was fine. Great service and superb front desk support. Place voltaire is very good for local cafés and restaurants. Nr Bastille

Having just one staff member to manage the breakfast room and room service is insufficient. Every table was occupied or covered with dirty dishes. No more cups, no more water in the coffee machine, no more jam, no more baguettes, no more eggs, no more ketchup. The poor woman was left dashing desperately back and forth, putting out fires. She was clearly poorly trained - "Never waste a journey: Every time you go into the kitchen, take something with you (like dirty plates) and bring something back (like fresh bread)" - is the first lesson any wait staff should be taught. You charge too much money for offering such a poor service. The room and bathroom were clean, comfortable, and perfectly acceptable, however.

I was afraid of the size of the room being too small but it was descent for a Capital. Team service was kind. Breakfast was good. I recommend this hotel. Being close to Bastille there are numerous restaurants to please your taste. also PARKING around the area was fairly easy compare to other districts of Paris.

This is an excellent hotel - well run and attentive staff. It is also well placed to go almost anywhere and explore local restaurants if one arrives late at the weekend! . It is comfortable and welcoming especially since our two daughters arrived (from London) quite late.

This hotel is well located, next to a tube station. The staff is polite and helpful. The Bedroom was quite small but for one person on a business trip it was big enough. The noise from the next door boulevard can be a bit disturbing though. The bathroom smelt a bit (no window). OK breakfast, although the scrambled eggs were a let down as well as the fruit salad (apples were not freshly cut, they lacked of crunchiness). Good hotel for this area.

Conveniently located 4* hotel close to Voltaire metro. Friendly staff and very good value. Tea and coffee in the room, small rooms but modern and all facilities that you would need. Thoroughly recommend for a business trip

This Mercure is in a good location, but it is on a very busy intersection, which has a lot of traffic and nightlife - so if you want a quiet night, book a courtyard view room. We have stayed here several times Because they turn the aircon off between October and April, and there is no fan or heater control in your room, the rooms can get very hot and stuffy. You can open your window - but on the front that means you get all the noise and pollution in your room all night - that is not pleasant. Service is good, staff are good and the hotel and rooms are very clean. Breakfast is typical "hotel" style continental. However there is a fabulous bread and cake shop just round the corner, and plenty of decent restaurants and bars close by. If you looking for a big coffee, Starbucks is a long walk away, near Bastille, or McDonalds is next door. Finally not all taxi drivers know this hotel, so make sure you show them the address written down.

The staff made you feel welcome and they are very helpful. We asked for a quiet room and got one so pleased about that. The rooms are very nice. The location is great as the metro is right outside the door and easy to get around. Nice eating places around and a coin laundry just a minute away.

I stay in the hotel with my wife, for an extended week end. Hotel is really nice and staff is great; all as expected, and reasonably priced for the value. We had a standard room, no need for more and a good quality one. Single missing piece to get a 5 star rating is the breakfast, that is nice but can possibly be better (altough I have to say: true fresh orange juice and great expresso temped me for a 5 star.... theer is no 4.5, unfortunately) The hotel is near a metro station that will bring you straight to the Trocadero or downtown at LaFayette in 20 minutes, and around a lot of small shops for dinner and a walk are available.

the hotel is well-located with easy access to metro and bus lines and is in the heart of a great neighborhood with wonderful restaurants. The staff is friendly and very helpful-made our stay so enjoyable.

The luxury rooms are really great - Wifi works, coffee facilities - The non luxury rooms are good - though the wifi is good but a little hit and miss - breakfast is good too for France.... Although it is in the center of a busy part of Paris and with McDonalds next door - the rooms are silent and very adequate. The staff are great and very welcoming and professional.