Catatan tamu Avis (Peringkat ALL) 4.3/5 1.021 ulasan
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Hotel Mercure Paris Bastille Marais
53 rue Richard Lenoir
Akses: 100 m / 0.06 mi
Akses: 100 m / 0.06 mi 1 min drive
Akses: 1 km / 0.62 mi 10 min walk
Akses: 1.7 km / 1.06 mi 20 min walk / 10 min drive
Akses: 4 km / 2.49 mi 18 min drive
Check-in dari - Check out sampai
Ulasan tamu kami
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A disappointing stay
Catatan Tripadvisor 3.0/5
525justinem Couples - Ulasan TripAdvisor tersertifikasi
It was a very disappointing stay and not to the standard of other mecure hotels around the world. The room was small and underwhelming. The only thing we liked was the open windows. The breakfast was lovely but the person who served us was very rude. The rooms were clean and Alex at the front desk was helpful. We canceled our stay at another mecure in a different area a few days later because of our disappointment.
Dear Justine, It is our heartfelt gratitude that you have taken your time to comment your feedback after your stay in our hotel. We regret that the level of our service didn’t reach your expectations during breakfast, we will take note from your feedback and we will make all the necessarily measures to improve our service at its best. It is also a pleasure to hear that the service from Alexandre at the front desk was helpful. Concerning the rooms, we have different categories and sizes of rooms with large windows facing street side and also backside. We have taken into consideration your comments very closely and we have planned refurbishment for all our rooms this year. We hope that you will come back to our hotel during your future stay in Paris and we will make our utmost to fulfill your satisfaction. Kindest regard, Solène Souweine General Manager & Yonas Mamo reception
An excellent place to have your Paris stay
Catatan Tripadvisor 5.0/5
Zoe G Ulasan TripAdvisor tersertifikasi
The Mercure Bastille was a fabulous start to our Europe holiday. We stayed here for 9 days and loved every part of it. The breakfast was delicious and the breakfast ladies just lovely, aways with a smile and very patient with my poor French. The concierge were also lovely, very pleasant and made me feel very welcome in the city. The rooms were fine, big enough for the two of us and a lovely view of the street and the Parisian apartments. We were on floor 5. Location is fabulous, just near Voltaire metro, a Auschan (supermarket) and Franprix (supermarket) across the road. Laundromat on the same street about 4 doors down which I used twice and were perfect. Very safe area. Cannot fault this place. We then moved close to the Eiffel tower and stayed at the Novotel Eiffel tower which could take some lessons from the Mecure Bastille. If you are ever in Paris then come to Mecure Bastille - we will be again. Shout out to the young man at the front desk, David (front desk) and Vaithja who went out of their way to make me feel at home.
Great location and friendly check in staff
Catatan Tripadvisor 5.0/5
bigga86 Ulasan TripAdvisor tersertifikasi
We stayed here in December 2022 to visit the Eiffel tower and Christmas markets. The hotel was very easy to find, just a 30 second walk from the Voltaire metro station. We arrived bang on 2pm, the check in agent was very friendly and he checked us in quickly, there was no queue. We had gone for a Classic Double and Single bedroom. room was clean and warm (it was -5 outside!), bed was very comfortable and all bedding was clean. The windows block out absolutely all sounds from the outside. We didn't have breakfast at the hotel. We grabbed some snacks from the supermarket across the road. There's plenty of food options nearby from local french cafe's, italian pizza, chinese and of course Mcdonald's. Staff always said Bonjour to us when we came/left. The only negative I'd have to say is that the shower/wetroom tended to flood the floor when the shower was in use but not a big issue really.
The worst Mercure in the world!
Catatan Tripadvisor 1.0/5
Sette_Gui Couples - Ulasan TripAdvisor tersertifikasi
The hotel is horrible! It is not a Mercure standard definitively! The room is not cozy, it is not spaciousness, the bathroom is tight and the acoustic is terrible. The relationship between cost and amenities is very poor. We stayed in a room beside the terrace, probably it is the worst room in whole hotel. The one positive point is the location, it is very close to subway station.
Dear Sette, Thank you for your review, we greatly appreciate the time that you have taken to providing us with this valuable feedback. We are very sorry to hear that you didn’t have the experience you expected in our hotel. We have taken your feedback on board, and we will strive to make improvements accordingly. We are currently planning to renovate our hotel to be able to offer a very well-maintained and comfortable atmosphere. Please reach us directly by email H7847-GM@accor.com. It would be a pleasure to personally welcome you back to our new and improved hotel. Kindest regards, Solène Souweine General Manager & Yonas Mamo reception
Decent hotel in nice area
Catatan Tripadvisor 4.0/5
yorkh651 Bisnis - Ulasan TripAdvisor tersertifikasi
The hotel also has the small rooms typical for Paris, but is nice and clean. I got a room to the backside on upper floor and slept very well. Staff was very friendly and attentive and spoke good English.
Dalam Kemitraan dengan TripAdvisor
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