Hotel Paris Bastille Boutet-MGallery bintang 5

We loved our time here and can’t wait to return! Friendly and helpful front desk and restaurant staff. Very clean and modern amenities and the breakfast was delicious. The 11th arr was fun, with so many cafe’s and patisseries all around. A special thank you to the front desk hosts, who gave us great recommendations and even chatted with us in the hotel bar one evening to help us plan our next day itinerary! Also - the spa looked so amazing but we just had too much to do and see. Next time!

My wife and I recently stayed at this hotel. It is a terrific property, with very nice rooms (we had one of those with a private terrace); an indoor pool, spa, and fitness center (which we didn't use), and a pleasant bar. The staff is very friendly and helpful and the bar is quite pleasant too (no restaurant,m though). The only drawback is it's location. While it is reasonably central and in a pleasant neighborhood, it is not within walking distance of any museums or other attractions and it is about four blocks from the nearest Metro station. That is its only real drawback and one that the hotel obviously can't remedy. I recommend this hotel, but take note of its location.

All in all, disappointing. There are way better hotels in this price range. The good: - Good location - Exterior of the building beautiful - The lady showing us around the rooms was very friendly and helpful - The hotel offered us 4.000 points (80 euro) for compensation of all the below, which was a kind gesture, but for me does not weigh up to the issues below, compared to the hefty rate per night The bad: - The pool and spa suddenly closed on sunday, without us being noticed. Even at check-in, we asked the lady if the pool was available whenever we’d want which was confirmed. The pool was one of the reasons of this hotel so without it we’d have booked the other MGallery. The communication was non-existent so we just did not have spa and pool for 2 days. - We had a late check-out through Accor elite status. At the day of check-out, the maid started knocking franticly at our door. When opening the door she started shouting and agressively pointing at her watch, trying to tell us to leave the room. When explaining she was shouting ‘NO ENGLISH’ at me, after a verbal fight the left (I guess she eventually understood?) this was a very unpleasant and unsafe situation. - Booked a reservation including breakfast. At check-in, the lady multiple times refused to believe me, telling me I didn’t book breakfast. Until I eventually showed her my confirmation which clearly stated breakfast was included. Throughout the stay, 3 out of 4 times at breakfast was given a bill for the breakfast to sign. While indicating all previous times that breakfast was included. - Asked politely about an upgrade for the room because of Accor Elite status. The upgrade at check-in was refused telling me there were no more rooms available, I should come back the next day to ask. Odd, since I was able to book a higher room and also an upgrade of the existing room through the Accor app…. Unfortunately my suspicion got confirmed the early next morning when the very friendly lady showed us around multiple available rooms that were empty and clean, even indicating us that the room we were appointed wasn’t the best room in its category. That reeks of lying and is not acceptable for me. - Both of the rooms, the original as well as the upgrade, the bathrooms stank of sewage. The hotel is clearly known with this problem since there was a lot of perfume in the room. - The gesture of the welcome chocolates was nice but clearly not personal and thought out because it was addressed to ‘madame

Terrible hotel. It doesn't pull at 5 stars at all. Things are stolen straight from the rooms. Full story: In the morning, leaving the room, I left the Dior saddle bag with a belt on a chair in the room. Returning after a walk around the city, I found that the bag was missing and the suitcase was turned over, where I found an element of bed linen. I looked for the bag in all the lockers, in the bathroom, under the beds (where I found a lot of dirt and wrappers from sweets that we didn't eat), but I didn't find the bag. The same evening I called the reception. Not only I was looking for a bag in the room, but also two other people. In the morning at the reception I was told to write a statement to the police. I went there and wrote everything. I lost a lot of nerves and time. The hotel told me that if they didn't find the bag, they would reimburse the money for it. And after I left, they say they won't be responsible for the theft. The camera, which is installed in front of the room, was not given to me to look at, but the director said that 3 people entered the room: a maid, a person with a mini-bar and an inspector. So I can't leave anything in the room? Should I carry a suitcase with me? Or let them then put safes in rooms with the size of a closet? Because in the one that was in the room, the bag did not fit. I would understand if the earrings were stolen, it would be my fault, since I didn't put them in the safe, but should I put the bag in the safe? It turns out that they initially gave me hope and said that they would find or reimburse, and as a result, as soon as I left, they did not want to be responsible for the theft. How a five-star hotel can steal things from rooms?

I have often struggled to find good quality hotels in Paris without paying silly money. But this one worked out well. Nicely designed room with comfy bed and a nice shower. Friendly staff too. The bar lacks atmosphere and you’d be better visiting one of the local hostelries outside in the local area. Would very probably stay here again