Peppers The Hills Lodge 4,5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.5/5 1.661 opiniones

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1 Salisbury Rd, Cnr Windsor Rd, 2154 CASTLE HILL, Australia

Descripción

Extras del hotel

  • Stylish and elegant boutique hotel, located in Sydney's north west

  • 97 fully refurbished hotel rooms and suites

  • Conferences and events for up to 200 guests

  • Superb facilities including day spa and outdoor swimming pool

  • Home to Nobles Restaurant, TripAdvisor's Number 1 restaurant in Norwest

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Localización del hotel

Peppers The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
2154 CASTLE HILL
Australia

GPS:-33.730104, 150.973204

Teléfono
Fax +61 2 9899 1182

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

NOBLES RESTAURANT

El chef Ryan Goetzke ha diseñado un menú adaptado a todos los gustos que incluye una excelente selección de platos a la carta y especialidades para los viajeros habituales que deseen disfrutar de platos más relajados.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.5/5  1.661 opiniones

Valoración de TripAdvisor  4.3/5  672 opiniones

Estancia agradable, equipo del hotel muy atento, buena decoración del hotel, únicamente el area del pecios debe ser más segura y más cuidado en limpieza de la área de estancia de la piscina

Nota de clientes de Avis 4.0/5

Liliana En solitario - Comentarios confirmados ALL

El equipo trabaja muy bien, relaciones del equipo del hotel son muy buena y familiar

Different - in a good way

Nota de Tripadvisor 5.0/5

PeterG873 En pareja - Valoración certificada de TripAdvisor

Peppers The Hills Lodge Castle Hill as Accor Diamond member. Uber has this listed as a Grand Mercure and I’d say the level here is a bit higher than most Mercure properties I’ve stayed in. It’s on a busy road but our room was almost absolutely silent. Plenty of underground and open air parking. There’s not much around - it’s a long walk to the metro, there’s a half decent Lebanese restaurant about 500m away otherwise there’s a number of buses close by. The in-house restaurant is closed on a Sunday night but there is a room service menu (no Plus discount with that). Checkin was basic, no mention of status. I asked about breakfast and was informed it’s 50% off for Plus members. I said I was diamond and she said it’s free then. Received a room upgrade (thank you), cookies and a small bottle of water in the room with a note. Welcome drinks in the bar. Room was very spacious, bedside power points were at floor level, wifi not that great (our room was at the very end of the corridor) and couldn’t get casting to work. Aircon good, pay tv channels available. Breakfast basic but sufficient. Barista coffee. Nice bar area. There was a laundry room along the corridor. We had almost zero road noise, some rooms do face the road so seek out a pool or garden facing room. Checkout much more friendly with a really engaging lady. I’d stay here again. — at Peppers The Hills Lodge.

Friendly and helpfull staff

Nota de Tripadvisor 5.0/5

HenrySpurling7 De negocios - Valoración certificada de TripAdvisor

I work away from home, and I really enjoyed staying at The Hills Lodge. The staff is very friendly and will go out of their way to help you. The facilities are very good and clean. I cannot fault Peppers The Hills Lodge and I have decided to stay here for all my business trips.

Front of House Superstar Darlene

Nota de Tripadvisor 5.0/5

Kerry M Valoración certificada de TripAdvisor

Was so lovely to be greeted by Darlene at Front of House. She is a ray of sunshine So warm and friendly. Exceptional service. Very genuine person and you can see that she loves what she does with a full heart. Will be back for sure. Lovely surrounds to unwind.

Lovely accommodation with a negative for me

Nota de Tripadvisor 4.0/5

daniellesL6959PI Valoración certificada de TripAdvisor

I had mixed feelings about leaving a review as even though this hotel is lovely and has many positive aspects I had a negative experience. I’d specifically booked an accessible room (plus left a note about this in my booking) but when it came to checking in I was told they didn’t have an accessible rooms. I was pointed to some stairs and told that’s where my room was. It was only that I said I’d probably fall down the stairs (as I have balance issues) that an accessible room was then sourced. I had to wait however for quite some time for it to be ready. I had had a long drive to get there, had to be at a function in less than two hours and this delay meant I felt flustered and rushed and was late. I’d recommend if booking an accessible room to double check that there is one available. I’d also recommend the room service breakfast booking form be left on the desk with the other hotel information. It was on a low shelf with the tea and coffee facilities so I didn’t see it. The hotel is however very pleasant and the rooms are nicely furnished and very clean. The buffet breakfast is good too with “barista” coffee available. For most people without accessibility requirements I would recommend.

Thank you for sharing your mixed experience at our hotel. We apologize sincerely for the mistake with your accessible room booking and the subsequent delay. We understand how frustrating and stressful this must have been, especially given your time constraints. We appreciate your feedback on how we can improve our processes, including double-checking accessible room availability and making our room service breakfast booking form more easily accessible. On a positive note, we're glad you enjoyed our hotel's ambiance, rooms, and buffet breakfast. We appreciate your recommendation for guests without accessibility requirements. Once again, we apologize for the issues you faced and appreciate your constructive feedback.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 226 opiniones 8.9/10 Ubicación
  • 779 opiniones 8.4/10 Habitación
  • 804 opiniones 8.8/10 Servicio
  • 27 opiniones 3.1/10 Internet
  • 384 opiniones 8.7/10 Comodidad
  • 327 opiniones 7.2/10 Comida
  • 305 opiniones 8.5/10 Limpieza
  • 225 opiniones 7.8/10 Instalaciones

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Nuestros establecimientos cercanos

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.