Grand Mercure Danang bintang 5

Catatan tamu Avis (Peringkat ALL) 4.7/5 232 ulasan

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Deskripsi

Keistimewaan hotel

  • Grand Mercure Danang memberikan pengalaman budaya asli yang menghubungkan tamu ke daerah ini.

  • Nikmati sajian Internasional & Tionghoa, hidangan laut, & Panggangan steak di 3 restoran kami

  • Manjakan diri Anda di pusat kebugaran canggih dan Karma Spa yang berkelas dunia

  • Bersantai di Lounge Privilege dengan pemandangan tak tertandingi

  • 5 ruang pertemuan dengan pencahayaan alami yang berlimpah serta Grand Ballroom seluas 433 m²

Akomodasi kami

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Lokasi hotel

Grand Mercure Danang

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Bac Hai Chau District
84511 DANANG
Vietnam

GPS:16.048371, 108.227005

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.7/5  232 ulasan

Peringkat TripAdvisor  4.8/5  3.274 ulasan

Good stay!!!

Catatan Tripadvisor 5.0/5

Michael Z Ulasan TripAdvisor tersertifikasi

I had a great experience here, Receptionist are very good-looking, Ms. Thanh who checked in for me also very professional. I will definitely go back in the future.

Our wonderful vacation at Grand Mercure Danang

Catatan Tripadvisor 5.0/5

Hòa N Ulasan TripAdvisor tersertifikasi

I had a great time at this hotel. The room was clean, comfortable, and well-equipped. The staff were very friendly and helpful, always assist with a smile. The location is convenient, close to many attractions and restaurants, downtown. Overall, I would recommend this hotel and i still choose Grand Mercure Danang for my next vacations.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer

Inhumane behaviour

Catatan Tripadvisor 1.0/5

oruhappyfamily Ulasan TripAdvisor tersertifikasi

Please note that we are Accor platinum members not that it should make a difference, but just that we have 90 plus nights in Accor hotels and never had such a horrible experience While checking out, when we asked for one glass for water , they outright just rejected it and said no water . Nothing more to be said , this just reflects the whole experience of our stay and the way they treat their guests

Good

Catatan Tripadvisor 5.0/5

Kanhaiyalal Tha... S Ulasan TripAdvisor tersertifikasi

VERY excellent Dung GRO very helpful very kind, We have wonderful stay in Grand Mercury Danang. We have a beautiful view in there I can see Dragon Bridge from my room and I love it.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Truong Quoc Dung (Mr.) Guest Relation Officer

Honest review of my Christmas stay (Suite Room)

Catatan Tripadvisor 4.0/5

FarAway57771553360 Ulasan TripAdvisor tersertifikasi

I stayed here from Dec 25th to 27th. To be honest, even though I booked a Suite, the service at the beginning was quite disappointing. ​They messed up my room assignment at check-in point (how do you mix up a Suite assignment?>.<), and then there was another frustrating issue with the umbrella. When you stay in a Suite, you expect a certain level of seamless service, but the front desk really dropped the ball. I was honestly ready to leave a bad review right then. ​However, the Executive Lounge team saved this hotel. The staff at the lounge were the only ones who provided the 5-star service I expected. They were so professional and attentive I decided to let go of my anger regarding the check-in and umbrella mistakes. If it is not for the lounge team, my rating would be really much lower. ​The Suite itself was nice—clean wooden floors and a relaxing view of the bridge, even in cloudy and rainy weather. "​One key note for management" My email keeps getting overwritten by a "WeChat alias" in your system, so I never received the survey(GSS). Please fix this bug....it's kinda manipulating GSS.

Dear Mr. Lim Chealhwi, Thank you for taking the time to share your experiences on Google and TripAdvisor regarding your recent stay. We sincerely appreciate your loyalty as an Accor Platinum member and your willingness to provide such detailed feedback. Please rest assured that your previous email, alongside these two reviews, will be carefully reviewed by our management team. We are taking your comments regarding the room assignment and maintenance issues seriously to ensure these lapses are addressed. We are delighted that the Executive Lounge team provided the high standard of service you expected, and we will be sure to share your kind words with them as a highlight of your stay. Regarding the Guest Satisfaction Survey (GSS) issue, we have noted your feedback and will inform Accor of this technical bug to ensure our communication systems are improved for our loyalty members. Thank you again for your constructive feedback and for choosing Grand Mercure Danang. Sincerely, Mai Trang (Mrs.) Guest Relation Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 208 ulasan 8.8/10 Lokasi
  • 358 ulasan 9/10 Kamar
  • 457 ulasan 9.4/10 Pelayanan
  • 8 ulasan 6.8/10 Internet
  • 152 ulasan 9.8/10 Sarapan
  • 149 ulasan 9.1/10 Makanan
  • 117 ulasan 8.9/10 Kebersihan
  • 103 ulasan 8.8/10 Fasilitas

Diberdayakan oleh Trustyou

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