Grand Mercure Danang 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.7/5 228 أراء

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Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Ward, 84511 Danang, فيتنام

الوصف

خدمات الفندق الإضافية

  • Grand Mercure Danang provides authentic cultural experiences that connect guests to the locale

  • Discover our 3 restaurants with International and Chinese cuisine, seafood & steakhouse Grill

  • Enjoy the blissful pampering of our world-class Karma Spa and state-of-the-art fitness center

  • Unwind at the Privilege Lounge with unparalleled view

  • 5 meeting rooms feature generous natural lighting and a 433 m² Grand Ballroom

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موقع الفندق

Grand Mercure Danang

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Ward
84511 Danang
فيتنام

نظام تحديد المواقع العالمي (GPS):16.048371, 108.227005

الهاتف
فاكس +84 236 3797 797

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.7/5  228 أراء

تقييم TripAdvisor  4.8/5  3,270 أراء

Good Stay at Grand Mercure Da Nang

ملاحظة Tripadvisor 5.0/5

Tuan H تقييم TripAdvisor المعتمد

I stayed at the Grand Mercure Da Nang and had a comfortable experience. The hotel is clean, quiet, and well located. The room was tidy, and the facilities were easy to use. During the night, Hoa, the Night Manager, helped me with a few questions about the hotel and the area. He was straightforward and efficient, which made the late check-in smooth. Overall, the hotel is a good choice if you’re looking for a calm place to stay in Da Nang, with helpful staff available even during the night.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer

lovely trip

ملاحظة Tripadvisor 5.0/5

Seaside49533466160 تقييم TripAdvisor المعتمد

i love the cozy atmosphere. the staff was so helpful and friendly. the food is also delicious too. i recommend you guys to come to nirvana bar

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Truong Quoc Dung (Mr.) Guest Relation Officer

Excellent services

ملاحظة Tripadvisor 5.0/5

kultongta تقييم TripAdvisor المعتمد

A perfect hotel in a good location near Han river.Large and clean room with birthday set up,courteous staffs with excellent services ,Thanks Ms.Tanh and Ms.Nanh at the reception.Overall a memorable experience and I would consider coming here again during my next trip to Danang

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer

Good hotel

ملاحظة Tripadvisor 5.0/5

Phước phong Đ تقييم TripAdvisor المعتمد

I had an amaazing time at GMD, thank you to all the staff here, especially Mr. Huy. The view and breakfast were also top-notch. Will definitely come back.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer

Overall solid, but some issues

ملاحظة Tripadvisor 3.0/5

heorshe تقييم TripAdvisor المعتمد

I chose the hotel for the view of Tran Thi Ly Bridge. It’s beautifully lit in the evening and literally within walking distance. I was disappointed when the lounge and room windows were dirty. That said, special thanks for opening the room windows on my request. In some hotels, it’s impossible, but here they accommodated. Check-in was fast. Overall service during the stay was fine, and the hotel gave a small complimentary gesture, which was nice. But there was one unpleasant moment that slightly spoiled the mood. I spend a lot of time in hotels, seen it all. I consider that normal, you can’t anticipate everything, I usually handle issues on the spot and there’s always a solution. But this time I emailed the management - the first and only time I had to clarify something with an Accor hotel after check-out. My email didn’t contain demands, I provided photos of a possible cause to prevent it in the future. The reply was professional but formal, and then communication stopped. Honestly, I didn’t expect that. In the lounge there were small issues. I found a dirty cup among clean ones - maybe a guest put it there unknowingly, and when I told the staff, they fixed it quickly. Still, in a hotel of this level, the staff should notice and manage such things. Someone could have used it again. Also, some guests could use a reminder that the lounge is not their personal workspace. Noise during Cocktail time is fine, people are relaxed. But closer to closing, when there are 2-3 people in the lounge, and one walks around loudly on video calls - not great. Sometimes staff aren’t around, so you can’t intervene directly, had to address it myself. Bottom line: without the personal stuff, the hotel is solid. Rooms are cozy, views are beautiful, service is strong. The lounge is a great place to relax, but more attention to small details and organization would make it better. Breakfast is served in the lounge too. If you have access, you can sit quietly. Bread is excellent, soups tasty.

Dear Heorshe, Thank you for taking the time to share your detailed feedback regarding your recent stay at Grand Mercure Danang. We would like to express our regret for any inconvenience that may have occurred while you are here. Please rest assured the Management treats guest feedback with utmost importance and seriousness to ensure we learn from our mistakes and continuously maintain service standards. I truly hope to have an opportunity to welcome you back to our hotel in the future to enjoy a memorable stay and allow us to redeem ourselves from your experience. Warm Regards, Mai Trang Guest Relation Manager

بالاشتراك مع TripAdvisor

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